Wayne Akers Ford
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Opiniones del concesionario
I agreed to purchase a truck and had to wait less then 24hrs to get the check from credit union and someone else came in the offered more money so they sold after we agreed. Would buy somewhere else they care less about customer service or customer relationships just money !
Horrible lack of communication/professionalism
This was absolutely the worst service I have ever experienced. My daughter was home for college for 1 week and brought her new Ford Escape in due to various noises she was hearing. She brought the car in on Tuesday, May 4, and told the service advisor that she would be leaving to return to college on Friday. She called Wednesday to check on the status of it and was told her service advisor had the day off. The person who eventually spoke with her transferred her to a third person, who gave her conflicting information from what she had already been told. Communication regarding status of her vehicle was almost non-existent, unless she called to check up on it. Friday afternoon, she had not heard back, despite leaving 2 messages, so I called and demanded to speak to a manager, only to find out he/she had already gone home for the day! After a lengthy hold, I was told the part they were waiting for had come in, had been installed, and was bad, so they had to order it again and it would not be in until the next day. No regard at all was given to the fact that this delayed her departure back to school, nor explanation given as to why nobody bothered to return her calls, nor called to let her know what was transpiring. Worse yet--upon returning to school, the noise is still there!!!!!!
Buying experience at Wayne Akers Ford
My husband and I just purchased 2019 Ford Ranger. Our experience from start to finish was outstanding! We worked with the team of Ivan Becerra, salesman, Hector Hernaiz, manager and Randall Aiu, finance manager. The entire team was helpful, professional and honest. They treated us like family! The process went smoothly and in a timely manner. I would recommend Wayne Akers Ford to my family and friends!
F 150 Service Review - Joe Lee/Wayne Akers Ford
Needed four new tires and service on a F-150 . Called in the morning and Joe Lee in the service department told me if i had it there by 1:30 they could take care of it the same day. Dropped it off at 1;30, picked it up at 4:30 with new tires, alignment, serviced and wipers. Great job and very personable service. Will call for Joe L. again next time.
AMAZING! They treated us so amazingly. We were treated so awful by one of their competitors GREICO that we went into Wayne Akers feeling beaten by an dirty stick. Talk about a Wow experience. We bought a 2020 Escape. I had actually been eyeing this vehicle for a bit but my husband being a wonderful man wanted me to have the Titanium which Wayne Akers did not have. I was set on this particular vehicle that Wayne Akers had and was excited that they still had it. So being treated like crap from GREICO was horrible but on the bright side I did get the vehicle I wanted and my husband was very happy not just because I am happy but just how wonderful we were treated! Adrian and the staff from the receptionist up was just wonderful!!! I would recommend them over and over. On a side note we went to the other dealer because we were repeat customers we were treated like xxxx on shoes but Wayne Aker Ford treated us like we were the President and First Lady. They also treated our little dog like an angel!!! They did not care if we had her on the leash and walked on her on the floor. We had much respect for them and they won out in the end. We thank them for their kindness and lastly for a wonderful vehicle! Just Amazing!!!
Not help full
After calling them for three days leaving messages or hitting option 2 on the auto attended, I decided to show up. At that point I was informed, even though this was the second attempt to fix a water leak (that appears to be growing mold in my car) that Ford is no longer providing loaner cars and I would not get reimbursed for a rental. This came directly from the Service Manager Dave/David. When I asked to speak to the local district service manager for south florida, I was informed that he could not give out his phone number or email address. That I would have to contact Ford directly to arrange a loaner car. Left the dealership after wasting almost an hour, called the 800 number, spoke to a Quincy who is a big help and apologized for the inconvenience. He proceeded to reach out to an additional local dealership who has already arranged for service and loaner. This is my first time owning a Ford in 30 years, and probably my last.
Liars and Conartists
Went to purchase a new Mustang. My family, friend and I have all purchased from Joe Z. He is an honest knowledgeable and caring car salesman. I called into Wayne Akers to talk to Joe to come in and get my new Mustang. I was told he was busy but come in anyway. Go in and am told all sorts of things about him and that he was fired but won't give me a reason or anything. They then hand me to some newer? Younger salesman who said he had been there for more than a year but couldn't answer any of my questions or even tell me the basics on the Mustangs let alone the one I was there to purchase. Lied about the price and financing I will not buy or ever return to this den of liars and thieves
Service , Trust and Caring.
Folks, this is my second review of Wayne Akers Ford’s. My first review was not really a complementary one, however in having given them the opportunity to service my vehicle once again Wayne Achers Ford stepped up to the plate, They hit a homerun. I had taken my vehicle in after having had some slight issues in the past with information being improperly placed on my vehicle maintenance history, if you read my first review. I returned to Wayne Achers Ford because I was having an issue with the check engine light being on, I explain to Wayne Achers Ford that I had a vehicle diagnosed and that the primary issue would be the fuel door not properly closing or opening. I own a 2017 Ford fusion titanium hybrid. My wife and I both have the same vehicles with the only exception being the Vin numbers. Wayne Achers Ford took my vehicle in for service and the cost involved would be approximately $490 plus taxes give or take. I informed them that I would not be doing the work now as I have a plan and schedule trip out of state in two weeks. Wayne Achers Ford service personnel said they understood and would process processed my paperwork. Upon receipt of the paperwork I was informed there would be a $99 diagnostic charge. At that point in time I became upset, as I had already informed them of the issue and did not need a diagnostic. I simply needed a repair cost price. Service personnel explained that the cost would be applied to the repairs when I had them done. I then informed him that I was done. And that I needed my vehicle and I was leaving and that I felt the charge was unfair. I informed the service personnel that my wife and I would not be coming back and that I would not be having the repairs done here. Service personnel then handed me a receipt and said Mr. Rodriguez thank you for the opportunity to serve you, I am sorry you feel that way. Please reconsider and he Pointed to my vehicle and said you owe nothing, I replied Thank you and stormed off, I was angry and just thinking of my past issue with Wayne Achers Ford and how so unfair that they didn’t care. I then took my vehicle and proceeded to drive off. At this point I am only gonna assume, so everything I say to a point until my Repair’s will be assumption. As I was leaving, I noticed the supervisors in the distance helping another customer, I know folks noticed some commotion because I noticed a receptionist step out and approach the service personnel who was attending me as I was leaving, I recognize the receptionist as they knew what some of my past issues were. I left and I am driving I got a call from Wayne Akers Ford it’s from my service personnel. My service personnel apologized for my inconveniences and informed me that if I would return, they would perform the work without any charge to me. For a moment I was dumbfounded, as Wayne Achers Ford was telling me that they would fix my car for free. I was at a lack for words. I thank the service person and asked when I could return? He informed me Monday would be fine as it was late Friday and service repair personnel do not work weekends . At this point I was truly humbled and very appreciative of as I realized Wayne Achers Ford really does care about its customers , if you go in there with the proper attitude and talk to the right people and they are all the right people. Let them know if you have an issue but be very civil about it and as in my case , Wayne Achers Ford proves it truly truly cares. I took my vehicle in that Monday morning, I waited shortly in the waiting room where the snack and lunch bar provided free coffee. Why am I telling you this because Wayne Achers Ford has not only rekindled my confidence in them, they also earned my future business and that of my wife. I want to thank everyone at Wayne Achers Ford, from the director and managers to service personnel and administrators for being the team you say you are and putting customer Service and satisfaction above profit. Thank you!
This car is going to kill me
It is abhorrent that I've been to this dealership four times in 40,000 miles and my car still has the same issue. My Ford Focus falls under the cars recalled for transmission issues, and instead of fully fixing the problem, they just put a bandaid on it each time. My car completely slips out of gear as I'm driving down 95 on a consistent basis, it shakes so much when I accelerate that it feels like it is going to stall. I have the genuine fear that I could be killed in this car and they refuse to help me. I'm back in today after yet again having the clutch replaced in February. They are refusing me a loaner. Yet again just offering a bandaid on a serious issue.
Horrible service department
This review is for the service department. I called on Wednesday and scheduled an appointment for Saturday at 12:30. I called the morning of to confirm. I was informed they are running behind and she couldn't tell me how long the wait would be so just in case I packed everything I may need for my 12 month old daughter in case I was there for a few hours. I arrived unpacked my daughter and all of the things I packed her, her go to station #5 wait there for 20 for them to tell me that they do not have the part, but they could get it on Monday. So you can get the part in 2 days but not the 4 days that I waited for this appt. He called the agent who scheduled my service and spoke to her saying maybe, possibly, could have.....what! fault was not yours then it was hers. She scheduled the appt and checked to make sure you stocked the breaks and told me you did and scheduled the appt with my car make and model.Just rediculous. I kept my composure because my daughter was there. If I were to ever buy a Ford it would not be from this location.