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Sutherlin Nissan of Orlando

8125 E Colonial Dr Orlando, FL 32817

(4.6 de 5) 190 Revisiones
206150202083105519

Sutherlin Nissan of Orlando is one of the premiere Nissan dealers in the state of Florida, come experience why! IF IT DOESN'T SAY SUTHERLIN....YOU PAID TOO MUCH!

Llamar (407) 792-0099
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Sutherlin Nissan of Orlando Inventario

Sutherlin Nissan of Orlando Revisiones

Las calificaciones y comentarios de Sutherlin Nissan of Orlando son de Cars.com

En general
4.6 de 5
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  • (5.0 out of 5.0)
    Gratitude
    by Antonia from Orlando, Fl. | December 20, 2020

    Very satisfied with the attention received by the seller Pedro B. Rodríguez, who sold me a Rogue 2020 and I am very happy with my car.

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Nissan Maxima
    by Shatavia from Orlando fl | October 17, 2020

    Worked with Daniel and Kenny and they were awesome .They Kept their word and made this buying process so easy . If looking for a car ask for either one of them.

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    I had enough of this dearlership!
    by Peter Roman from Orlando | November 12, 2019

    Last month I went to Sutherlyn East Orlando to trade my leased Nissan Sentra for another Sentra. I was approached by salesmen Javon ( do not remeber his surname) and told hi the whole 9 yards about my new purchase and specifically told him that I did not wanted a deal different than what I was proposing. He asked me to choose a car first and before I chose any he showed up with a black Nissan. I told him no I do not want black this is Florida the sun will kill me. He did not like that too much but I found a model that suits me so the saga started. After 20-30minutes he came with a proposal 300 dollars higher than what I asked so I asked him why he was making me wast my time, he started telling me that I was yelling at him that he did not had any power over the numbers and so on. Well we got to a very close number to my proposal but now I would not have a lease and will pay for my car for 6 years!! Not happy at all and he did not confirm that they will honor his word he started filling up all papers necessary for the sale and after that he made me wait almost 2 more hours to seat in front of the closer and finish the paper work. He did not provide me carpet mats , car manual AND second key. before I left, I talked to one of the sales managers about my experience and asked why car sales person do that, always bring a really bigger price than customer is asking and he told me that that is how they train their sales people and add they they are not trained to deal with customers like me !! I called Nissan and a manager told me that they will send a locksmith to my house to cut another key because if they ask Nissan to do that it will cost a lot more ( for them! ). I set up the appointment 3 times and by the day of the 3rd one I went to the dealership to find out that Javon, my sales person, never finished the papers on returning my lease. But unfortunately the saga does not stop there as I asked them to find a car exactly the same as my wife is driving as her lease is about to expire. The first MANAGER who contact her did not even open her file to see what kind of car I was talking about. Then a second manager came through apologizing and saying that he would look for it. WHAT KIND OF BUSINESS ARE YOU RUNNING THERE? Never again Sutherlyn never again

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    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    rogue of beauty
    by lady C from boston ma | April 13, 2019

    I met with Omandi and was easy to deal with. i would recommend him to all my friends and family in and around my neighborhood

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    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    We bought my boyfriend's dream car.
    by Javier Arroyo from Orlando, FL | April 06, 2019

    We bought my boyfriend's dream car. I bought it from Javier Arroyo, who is the best Nissan seller. He is amazing. He gets any car you want. Good experience.

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Lost Lifetime Customer
    by Mark Hall from Orlando Fl | March 28, 2019

    Tldr: Sutherlin used shady tactics to lose a customer for life. I went from being a Nissan fan to owning a Chevy. I'm done with Japanese cars for a while. I know this is a long review and it will make me look like a gullible idiot but I need people to understand what type of dealership Sutherlin Nissan is. The only reason I'm able to explain everything is because of weeks of reflection, and even now I'm not sure I understand all of the details. Oh and I guess it's important to know that the last car I bought was from Sutherlin so they did the following to a returning customer. In February of 2019 they ran a shady promotion designed to get people in the door. The basic premise was a flyer designed to make it look like you had won a car that actually resulted in $2 in lottery tickets. I was pretty sure I hadn't won anything but on the flyer they mentioned buying your car for more than it's worth. Being underwater on my car, but wanting to get into a new car with a warranty, I went in. I was there all day with my wife and baby (this was my mistake and one of the reasons I fell for their con, I wanted to get my baby home and I was exhausted). I told them I wanted to pay around 20k for a car and get my payments between 300-350. My car was worth 7k in trade in value and I owed 8k. Figured it wouldn't be that hard to get them to give me 8k. They talked me into a car way out of my price range. This is how it worked. Car cost 30,000, they would reduce the price by 4k or so but add on things like lifetime warranty, gap insurance and one other thing to make it more likely that the bank will accept the offer. After 3 months, they would take off the warranty etc, then I would refinance on the depreciated value of the car. Any difference would be eaten by the dealership. I tried to ask the right questions, I really did. At the end as we were signing the documents I had them explain it all to me again, asked what the purchase price was, they said 31k. I was tired and the baby was cranky and I signed. I couldn't sleep that night. I couldn't shake the feeling I'd make a horrible mistake. My bs bells were chiming too loud and too late. The next morning I looked at the contract with fresh eyes and saw something I missed. The purchase price was 31k but the financed amount was 40k. They had added all of those options on top of the purchase price. There was no coming down from that and the payments would ruin me. Something like $750 a month. I went back in and talked to the sales manager and he said they couldn't take it back. I even talked to the gm, he said the best they could do was reduce it to 36k. It wasn't until I had a mental breakdown in the office, complete with threats and crying (one of my least proud moments) that they agreed to take the car back. I was going to Jerry Mcguire my way out of that dealership and try to take lots of customers with me. As a result, They lost a lifetime Nissan customer. My dream lottery car is no longer the gtr. I will never own another Nissan and will steer everyone that will listen away from Sutherlin. Hope the promotion was worth it. Oh, also a week later I started receiving notices from a bunch of banks denying my application. I hadn't even been approved when I left the dealership and never realized that. I now own a Chevy Equinox.

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    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    False advertising via mailer.
    by Dustin D. Smith from ORLANDO | March 27, 2019

    Ever hear of used car dealership experience? This is the epitome of that experience. My family received a mailer today from Sutherlin Nissan and to our suprise it said we were a winner of $7500 cash. I was skeptical at first so I called the number and the receptionist said yes congratulations I have confirmed you won the prize listed, again being skeptical I asked about the prize $7500 she assured me I was the winner, no purchase was necessary and told me to come in and claim it by talking to Tiffany. So me and my son made a trip down about 6pm 3/27/19 and before I could get my son out of the car I was hounded by 4-5 salesmen at least. I said I only want to talk to Tiffany, they all said oh I'm her boss and she works for me...weird right? I said I want to talk to a supervisor then, if Tiffany is not here. I went to reception and the lady is like sir (to her supervisor) he is looking for Tiffany. He was a guy in a suit so I assumed he was the supervisor, again I said let me speak with Tiffany, he said oh that is just a code word for our mailer. So he set me up with a salesmen to "explain it" so I said whats the explanation on how you lied to get me to come in saying I won a prize when I didn't. The salesmen said I understand your frustration, I do not like the way these flyers are worded and how reception told you that you won a grand prize many people get mad when they come in and get sold this false advertisement. I asked the salesman does your boss think that after you hounded me out front, lied to me in here and lied to me over the phone about your mailer you think I would buy a car from your slumdog dealership? I asked to talked to the supervisor again about these lies and false advertisements but he wasn't a leader enough to face me on his own, I saw him make his way out of sight, so he sent one of his do-boys to handle this situation. TLDR false advertisements and lies, upon lies and soon as you set foot on their property beware. I am updating all reviews and social media and contacting the central Florida better business bureau for these practices.

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    Vine por service o reparación
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Seniors Beware!!! Shady Finance Manager
    by Manuela Ramos from Orlando, FL | March 05, 2019

    On Jan 17, my husband and I went into Sutherlin Nissan Orlando to lease a new car. We met Calvin Campbell (our Sales Consultant) and he introduced us to a 2019 Nissan Sentra. Bobby Valdez (Finance Manager) handled the contract. My husband handled the transaction with Bobby. He would not answer any of my questions. He suggested the contract be in my name, since I had better credit. My husband took his word for it - 6 month at $575 (apply $1700 Credit) and the reminder at $275. I found the terms of the contact odd, but Bobby did not relate to me. We left with the leased car. Within a week, we received a letter from TD Auto Finance. They were charging us $575, but for 72 MONTHS! We had brought the car, not leased. We called TD Auto Finance and sure enough, the contract was for a purchase of a new car, not leased. TD Auto Finance recommended we return the car to Sutherlin Nissan Orlando. On Jan 25 (on the 8th day) we returned the car to Sutherlin Nissan of Orlando. My husband and I worked with Javier Saco (Sales Consultant) and leased a 2019 Nissan Sentra. On Jan 26, Rachel (?) returned the original car to our house and said we were responsible for the original contract. She recommended we wait for the loan to default, so TD Auto Finance can pick up the car. We were stunned. Now we had two cars (original and leased). As a result of the stress, my husband had to be admitted to the emergency room for high-blood pressure and A-Fib. He was in ICU for several days. Sutherlin Nissan did nothing to correct the situation. My son called TD Auto Finance and the CSR recommended we contact the car dealership. On 2/26 he spoke to U.S. Marine (Managing Partner) and explained the situation. US told him it would take a day to follow up. After several attempts, my son got a hold of him on 3/2. Basically we were responsible for the original contract, since the car was titled and we knew we were signing for a new car, not lease. Called again several times, because we had additional questions, but he kept avoiding the calls on 3/2, 3/4 and 3/5. Why would you sell another car to senior citizens with a fixed income? We tried to talk to Bobby Valdez on 1/26 and we were informed he was no longer working there. We were told to sell the car. We were told by TD Auto Finance that Sutherlin Nissan Orlando has the ability to CANCEL the original CONTRACT (aka Flat Cancel). I feel we have been taken advantage of in this situation and we have no recourse! We trusted Bobby Valdez (Finance Manager). We are honoring our commitment with the leased car. That is what we expected when we entered Sutherlin Nissan Orlando.

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    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Second purchase in 5 months
    by David Grenier from West Melbourne | February 20, 2019

    Have bought two 18 Rogues from Oggie. Great experience. Great salesperson. Easy to work with and overall great interaction. I would purchase here again. Thanks.

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (3.0 out of 5.0)
    Oil change? Now gear shift lights don't work
    by Nissan Sentra from Orlando, fl | January 15, 2019

    Went in for an oil change. Then when i picked up my car... the gear shift light doesn't work anymore. How are those related? Thanks nissan!

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    Vine por service o reparación
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
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