Spradley Barr Ford Lincoln Greeley
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Opiniones del concesionario
I had a great experience, I know I am always going to get great service from Travis. I have found someone that I trust and will continue to go through him for all my needs. He's the best!
William, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If there is anything else we can do to assist you, please let us know! Take care!
The overall experience was good nothing to complain about today
No better than a Used Car Lot with their Lies
I purchased a 2013 F250 from Spradley Barr Ford. On the drive home the truck started to bounce when I got on the highway, it felt like one of the tires was out of balance. I took the truck to Discount Tire the next morning to have it looked at. Discount Tire informed me the tires on the truck were not load rated for an F250. Ford requires an E rated 10 ply tire with 80psi for an F250, the tires on the truck are C rated 6 ply with 50psi max tire pressure. The tires on the truck were pumped up to 80psi so the low tire pressure warning light would go off, to hide the fact the incorrect tires were on the truck. I called my salesman David Merems to let him know about the problem he said he could not do anything for me, and he forwarded my call to the Service Manager Jeff Johnson. The Service Manager told me lots of people put C Rated tires on their ¾ ton trucks so they will ride smoother and I should not have any problems. I asked him if he would put in writing about the C Rated tires, and why the sticker on the door from Ford calls out an E Rated tire. He changed his story and he told me he could not help, but would give me a discount for a set of new tires. The discount he offered was $100 more than I could pay at Discount Tire for the same tire (not much of a discount). This kind of under handed deception you might expect from a used car lot but not a dealership. When you buy a car from a dealership you expect to pay a little more than you might from a used car lot but it is worth it because you are working with professionals that you hope will stand by their word, that is not the case with Spradley Barr Ford in Greeley. I spoke to the Sales Manager John Syracuse and after I explained the problem with the tires he said this sounds like a service problem and said he would have the Service Manager call me back. The service manager called back and passed me back off to the Sales Manager, it has been two weeks I have left him a voice mail every couple of days and still have not heard back from John Syracuse. I spoke to my salesman David again and asked if they were going to replace the tires and he told me because of the discount they gave me when I purchased the truck they could not do any more. I asked him what discount did I get I paid full sticker price. David told me they had originally had the truck priced higher but marked it down 4 weeks before I came in so he is counting that as a discount. Spradley Barr Ford sure has a loose definition of a discount. Nick a very disappointed customer.
Nick, we're disappointed to hear how your situation has been handles thus far. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (970) 506-3600 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
Great service. Fast, friendly. Great, great, great, great, great.
Lila, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
My day was scheduled so tight I was not sure how I was going to leave my car for approx. 3 hours and complete everything. My car was scheduled for 7:15; it all turned around with the kind gesture of delivering me and picking me up after the completion of work. It ended up being a great day with the best Customer Service I have experienced in a long time. A special Thanks to Matt, Kyle and Steve
They went the extra mile for us and fought for what was best for our car. Great experience!
It's great to hear our staff went the extra mile to help you out! We hope you choose us again in the future! Take care!
Great employees to care of us. Thank you all for your hard work and diligence.
New Ford Explorer
I love my new Ford Explorer. Chad and David was awesome
Congratulations on your new Explorer! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. If there is anything else we can assist you with, please let us know! Safe travels!
New car purchase
Josh was amazing with helping us find a new car. We needed to buy a car unexpectedly and he made it a great experience. The finance person was also great to work with.
Payton - my service writer was very helpful. Great Service. Courteous.
Ashlee, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!