Schmelz Countryside Alfa Romeo FIAT Saab VW
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Opiniones del concesionario
Best car shopping experience to date!
Let me begin by saying our experience started a few months ago when the car we wanted to look at was not available. We came into the dealership looking for a Stelvio QV, but were told it would be a few months before one would be available to look at. Instead of leaving it at that, Travis gave us additional information ahead of time and took down our names/numbers/emails to be sure to notify us as soon as it arrives. We honestly thought we would never hear back and essentially wrote off the car. Four and a half months later... we recieved a call from Travis stating the vehicle just arrived and wanted to see if we were still interested. We went back to the dealership (already with another car in mind) just to see what the vehicle was like in person. Travis was very professional, upfront, and knowledgeable about the car. He ensured we had every question answered about the car and even gave us comparisons to the other vehicles we were looking at. We did not feel pressured at all to hurry or buy, he gave us ample time to talk and make decisions. Once we had decided, he ensured the process went smoothly and we felt at home while waiting. Never once felt pressured add on anything- everything was very sincere. Travis was so pleasant and I would recommend anyone and everyone looking to buy an Alfa to go see him at this location!
Thanks for the feedback, glad it went so well. Enjoy your new vehicle!
new car purchase
Buying a new Tiquan was very smooth and easy with Ed Kadric's help. The service department is very eager to help with any of my concerns and did a great job.
Thanks for the feedback, enjoy your new Tiguan!
I know it's COVID-19 times but horrible internet no coffee or snacks, I was getting a simple oil change and basic maintenance. And waiting for my vehicle and attempting to work but your internet is horrible. Comon I buy an Alfa Romeo and your VW service side is way nicer. Very dissapointed. Not sure if I would recommend, this dealership. MAYBE
Thank you for taking the time to share your review about you oil change at Schmelz Countryside Alfa Romeo FIAT Saab VW. Customer feedback is important to us and we would greatly appreciate the opportunity to address this. Please give me a call at your own convenience to discuss further. -Best, Steve Kokaisel, Schmelz Countryside Alfa Romeo, (651) 447-5729
Stole my money and ruined my credit!
I have worked so many years to build my credit with no late payments and then I leased a car with Schmeltz. It took 3 full months to get the financing. I wrote a check for the deposit and the first payment in January then when I was finally able to pick up my car March 3rd, when it could be first released, I paid a second car payment (though I am not sure why since I had already paid the first month) but they asked me for that and sadly I paid it. They gave me NO PAPERWORK ON THE CAR. It was my first lease so I did not understand what to expect. I gave them my new address to give to the financing company (when I finally tracked down the financing company and called them they did not have my new address, over a month later!) Still nothing came from them and I had no account information. I texted the sales person I worked with over 10 times asking where to pay and how so I could set up repeat payments and they were not able to get me that information. I have worked so hard to never have a late payment and my credit was good so when I checked my credit as routine monitoring and it said I was past due on this account I was very upset. Since then I have called or texted Schmeltz over 17 times with no resolution. I have spoken to Tom and Mo in financing several times with verbal agreements to send over information about the payments to the financing department. Today, after many contacts to both with no changes or clarity submitted by Schmeltz, I have no choice but to make it clear that this organization seems to have stolen my money at the cost of my hard earned good credit standing. I had been promised resolution by last week and they did not even call me back. I appreciate that the Sales person I worked with, Austin, attempted to help me with this and understand the financing is not his department but have been appalled at the behavior of the rest of the dealership!
Tara, Thank you for your review as it is vital for us to hear your concerns to allow us to better serve you and other customers. I apologize for any misunderstandings that happened when you were in communication with 2 independent entities (the dealer and the lending institution). Your transaction circumstances were not the norm in many different ways. We have confirmed with your lease company that you did get every dollar credited to your account as they had a delay in funding your deal because of corrections that were necessary per the funding department at the leasing company. They have also confirmed that the necessary corrections on your account are in process at this time and should be visible very soon and you will not have negative effects on your credit. I also confirmed that the leasing company will also be sending you another welcome packet so in the future you will know where and when the payments need to be made. There have been many people working for you at the dealership level for the past few months. I am aware of our title clerk, both finance managers, myself, and Austin all of whom have the text and email strings along with phone calls that were made to you in an attempt to resolve your concerns. I am very glad that it should be resolved to your satisfaction when the lease company has everything processed. Please feel free to contact me at any time with any questions that may arise in the future. Tom Anderson
Beware of the "refundable deposit"
I recently put down a $500 refundable deposit on a car at Schmelz to secure it so that it wouldn’t be sold until my wife and I could drive up from Iowa to look it over and purchase it. On the test drive, we noticed interior scratches/gouges which had not been disclosed causing us to decide not to buy the car and so we asked them to issue the refund of our deposit and to give us a receipt. A receipt was never provided and after 12 days of waiting and watching my credit card and not seeing a refund of the money, I contacted them again. I was told at that time that they hadn’t issued a refund and that they would do so right away. I waited another 6 days and watched to see if the refund showed up, which it didn’t. Each time I would call them, they would give me the run around and pass me off to someone else who wasn’t available and who would not return my call. Frustrated after nearly 3 weeks, I contacted my credit card company and explained the situation. They checked their records and did not see that a refund had ever been processed by Schmelz. Credit card was able to issue a credit of $500 and then intervene with Schmelz to recoup the payment of $500. I am convinced that Schmelz never intended to return the deposit to me and wouldn’t if I hadn’t fought to get my money back.
Hello, I regret to learn of your disappointment with your recent experience with any refundable deposit. Rest assured I take your feedback seriously and would like to speak with you to best resolve your concerns. Please contact me when you have a moment. Thank you. Best, Tom Anderson, Schmelz Countryside Alfa Romeo, (651) 447-5729
My only visit at Schmelz was a mess to say the least. While I was there, I was informed there was an unexpected absence: Jenni Schmelz told me that a person was in the hospital and apparently because of his absence, the whole place fell apart. First of all, as I customer I should not be privy to this information; secondly, I should not be guilted into feeling as if I am in the wrong for not receiving adequate customer care. Leading to this point, some things that made my visit unpleasant: I wasn't informed that my car had gotten into the garage, as it was not communicated to me -- I was unsure if my car was going to be able to get serviced; my car's work was completed a day before it was communicated to me (so I was without a vehicle for an unnecessary additional day); the paperwork was not ready when I went to retrieve my car after receiving a call informing me it was ready; the servicer, Johnny, could not find my car keys (he tried to pass off someone else's keys to me); my car was not ready when he did retrieve the car (it had made a loud noise); they sent a shuttle back to pick me up but nobody communicated to me that the shuttle would be returning. But most importantly, I was not offered an apology from management, nor was I provided a remedy to resolve this horrible experience. While I was there, one of the managers, Jenni Schmelz, unprofessionally lead me back to her office and asked for me to exhibit empathy instead of being frustrated at their lack of customer service. I'm not sure how often customers are asked to exhibit empathy, but this was my first time. As a woman, I can't help but wonder if that has something to do with it. During this awkward exchange, Jenni struggled to fight back the tears when discussing her hospitalized coworker. I found it very odd, as a customer, to be asked to be more understanding when all of Schmelz's shortcomings could have been easily remedied; I also found it very unprofessional for a person in management to be so overly emotional to customers. It was very uncomfortable to be in a small space with a complete stranger who clearly did not have her head in the right space. Fortunately, Jenni was able to provide me a shuttle while my car was being re-serviced, so I did not have to wait in the lobby and could escape the soap opera of Schmelz. When I went to pick my car up a second time, I asked the clerk for Lance Knudson's contact information; he is the service manager at this location. He personally brought the card out to me and wasn't even curious why I wanted to contact him. Confused, I began to inform him of my awful experience. As I divulged my appalling experience, Lance smugly smirked at me, clearly working to hold back the laughter. This is not satisfactory customer service -- this isn't even bad customer service. This is inexcusable customer service and atrocious human behavior. I look forward to the day when you go out of business.
We are sorry your first and only experience with us did not go as expected. The additional repairs had initially been declined so when you had called back to approve them the schedule had been filled and due to the holiday weekend we were not sure we would be able to get back to your vehicle Tuesday or if it would be Wednesday. The repairs ended up getting done ahead of schedule Tuesday evening at the end of the shift and so we did not have a chance to get the paperwork completed and notify you the vehicle was done. When you came the next morning to pick up the vehicle the advisor heard a noise that we felt needed to be addressed before you left with the vehicle and we do apologize for any inconvenience this caused, we just did not feel comfortable letting you take the car with a potential issue. We understand your frustration with the situation, and are sorry for the communication problems that may have occurred during your experience with us. We strive for continuous improvement every day since 1966, unfortunately we were unable to accommodate you to your expectations. Tom Anderson Schmelz Countryside Volkswagen (651) 484-8441
Prison Shop Supervisor
Great! Like going there. Always treated me good. The service rep was great always, and the parts guy Andrew must be an enthusiast. Kind of like me.
Thank you for the kind review! We are so happy to know that you enjoy coming to our dealership. We look forward to serving you again soon.
Very good experiece
Brian was excellent to work with along with the rest of the staff. A vey good overall experience. Would recommend them to others. Great staff
That's what we like to hear! Thank you for sharing your experience with us!
Service on my Tiguan
Service at Schmelz VW has always been amazing. I am updated in a timely manner. Costs are presented up front. I trust the work I have done.
Thank you for sharing, Michael. We appreciate it very much.
Shavon was outstanding - friendly, helpful, knowledgeable and she provided regular update and had my car finished on time! She said the car would be done at 2:00 and she found me in the customer lounge at 2:02. She found other needed repairs and got them done in the alllotted time - Wow!
Thank you for your review! We'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!