Russ Darrow West Bend Chrysler Jeep Dodge RAM

Russ Darrow West Bend Chrysler Jeep Dodge RAM Revisiones

Las calificaciones y comentarios de Russ Darrow West Bend Chrysler Jeep Dodge RAM son de Cars.com

• (1.0 out of 5.0)

  Sold vehicle out from under me

  by Larry and maranda from Milwaukee | March 25, 2021

  I negotiated a deal online for a vehicle, drove an hour and forty five minutes the next day to get it. Upon arrival, I find another customer purchasing the vehicle I negotiated for buying it. Their response was they are sorry. UNBELIEVABLE! SORRY DOES NOT CUT IT. Waisted my whole day for nothing.

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  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Poor Customer Service, Inaccurate listing

  by JT from Chicago, IL | July 02, 2020

  I drove 2 hours to see a car that I had discussed at length with a salesperson. When I arrived the car had 36K miles, not 25K as was listed. The sticker on the car was $28,000 as was the listing. However when I arrived the price had changed to $29,000. Was this a just a mistake or is this how business is done here? I can't say but this was my experience.

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  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Couldnt fix a simple trailer tow lights.

  by Robert Farmer from West bend | May 20, 2020

  I have not used this dealership for repairs in over 15 years, thought I would give them a shot at something simple. I have owned a dodge for 17 years and this time I was in a pinch to get my trailer tow lights repaired. I had to ride my bike across town to get back home after dropping the durango off at the dealership. After picking up my vehicle for a oil change and they replaced the receptacle for the trailer tow lights. I read the receipt and it said all was good and tested. Well good thing I checked before I went on the road with my boat trailer. I confirmed my trailer lights worked on the trailer with another vehicle. Timing , honestly, trust is all important to me. There was a reason I did not like there service along time ago but I thought things may have changed. So after 300 dollars for oil and a new receptacle I decided not to give them a second chance. It should be a simple fix and if I had the wiring diagram which I could not find any where online I could pin point it myself. How hard is it to finish what they thought was the receptacle and test the lights?

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  Vine por service o reparación

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Internet Visit

  by John from Indiana | March 25, 2020

  I had the pleasure of interacting with Adam Oswald recently. Though we couldn't come to an agreement on a purchase, I found him to be of very high integrity. I would like to recommend him to anybody who would be in the market for a new vehicle.

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  Does recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Worst experience

  by Fordforever from West Bend, Wi | August 01, 2019

  Poor communication or leak there of. No call back when leaving a message and then manager wasn't even there when he was the one to reach out to me. Sales man told my significant other to go sit in the car as he was asking questions about the vehicle they were try to "better my deal". And the cash down check was cashed without purschasing a vehicle. Now having to wait a day before getting the money back. Worst experience ever! Will never return!

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  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (4.0 out of 5.0)

  Camaro

  by THERESA M DAVIS from Montfort, Village of | July 07, 2019

  Nice buying experience. Wonderful salesman . Got my car I wanted. Would recommend this Russ Darrow Dealership for anyone wanting a nice vehicle. Very nice car !!!

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  Does recommend this dealer.

  Did purchase a vehicle.
• (4.0 out of 5.0)

  Great until....

  by Bobbo from West Bend | June 19, 2019

  The sales team did a good job, Dan did a great job showing us vehicles and was knowledgeable. They went above and beyond to find us a vehicle from another dealer after the car we selected was sold the same day. The unpleasant part was working with the finance guy, who overall seemed like a nice guy, but was unrelenting, almost obnoxious on pushing for the service contracts, after multiple "no's". My wife and I were being patient and considerate, but it did leave a bad taste, on what was a pretty positive experience. Ashley was also very helpful and prompt communicating and Justin was always proffesional. We would return, but not put up with the stuff outlined above.

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  Does recommend this dealer.

  Did purchase a vehicle.
• (2.0 out of 5.0)

  Entrepreneur

  by DisappointedCustomer from Jefferson,WI | June 02, 2019

  Poor knowledge of the cars in the lot. I educated them on the details of the car from what I read online. During the negotiation process, the sales person and used car manager tried to tell us that it was NOT a certified vehicle. It was or so it said on the website when looking at certified inventory. The process was very long, manager kept repeating the extras or add ons which I did not want. Very pushy and when the check engine light came on 10 hours after leaving the dealership, I called and there was absolutely nothing they were willing do for me. I ended up taking it to another dealership, I was very disappointed in Russ Darrow customer service. Looking back I should have walked away from this dealership. Never going to a Russ Darrow again.

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  Does Not recommend this dealer.

  Did purchase a vehicle.
• (3.0 out of 5.0)

  POOR SERVICE

  by Mike from West bend, wisconsin | May 21, 2019

  Amanda Heizmann was extremely unprofessional, rolled eyes at customer and ignored customer when concerns were addressed. She failed to professionally handle the customers concerns in an adult and appropriate manner. Her appearance and demeanor was less than appealing while dealing with customers. When the customer addressed their concerns towards Amanda, she failed to make eye contact or even render a response towards the customers concerns and failed to attempt to calm the customer down. Service techs cross threaded lug nuts after failing to hand thread on lugs first then failed to tighten all lug nuts after a rotation. I discovered two un tightened lugs upon arriving home, after driving my child 10 miles in this vehicle at freeway speeds. The remaining lugs were found to be at less than torque recommendations. This low standard of service is unsatisfactory and un safe. Justin in service has always been professional and courteous.

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  Vine por service o reparación

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Manager

  by Brianna from Sheboygan WI | March 04, 2019

  Everyone was very helpful and informative. Also was always able to answer the numerous questions I had as I had never bought a car before

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  Does recommend this dealer.

  Did purchase a vehicle.
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