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Maplewood Toyota

2873 Maplewood Dr Saint Paul, MN 55109

(3.8 de 5) 54 Revisiones
17429

Llamar (651) 342-8419
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Maplewood Toyota Inventario

Maplewood Toyota Revisiones

Las calificaciones y comentarios de Maplewood Toyota son de Cars.com

En general
3.8 de 5
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  • (5.0 out of 5.0)
    Beyond expectations
    by Scott Sands from St. Paul, MN | April 27, 2021

    Things have become more complicated since we last bought a car. We began the search with the idea we would get something like we had but with fewer miles. We knew we wanted a Rav 4 because we liked the old one for its reliability and functionality. After looking through carfax and other online sites for weeks we grew more confused so we decided to go to a dealership and look at actual cars to see if that would help. After reading a few reviews we chose Maplewood Toyota because of the reviews and it was fairly close. We emailed Jamie Thao who invited us to come in at a specific time because of their Covid protocol. When we arrived at the location she introduced us to Jay Engler. As car buying has become complicated with all the various options available Jay patiently explained the pros and cons of various options leaving the decisions on which path to take at each turn to us. It seemed he would have taken all day if we needed to understand the variables involved. With Jay’s help we decided on a New Rav 4 Hybrid. Very different from the strictly gas powered used car we intended to buy when we started. Because we needed a car soon we could not wait months to have one built. Jay scoured the cars that were currently in transit and found one that was due to arrive the following week. When we picked it up Jay spent a couple hours explaining how everything works and processing the purchase. I should try not to use what sounds like a marketing slogan but this sums up the experience accurately; We didn’t end up with the car we thought we wanted, we ended up with the car we now know we actually wanted and we owe that to Jay Engler because we would not have gotten there without his help and time. In the future Jay and Maplewood will be our go to for cars. We felt comfortable there.

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Sales Rep...Jay
    by Perry from Woodbury, MN | April 26, 2021

    Our family has worked with Jay for many years. We have purchased and leased a lot of Toyotas through him. He is always proactive and informs us when attractive deals are available. Due to Covid I had not placed many miles on a 2018 leased vehicle. He reached out and I ended up in new 2021 lease with no money down and an amazing monthly payment due to the equity I had in the low mileage 2018 car. Jay is a hard worker and very knowledgeable about the brand and its competition.

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Toyota Avalon Hybrid
    by Eaganbuyer from Eagan MN | April 09, 2021

    I was looking for a low mileage lease return Toyota Avalon. Jim had some cars lined up for me. Jim is very professional and direct which I appreciated. He found me the perfect car. Both my wife and I have recently bought cars from this dealership. A very good company that I highly recommend.

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent experience
    by Bee from Maple Wood | April 09, 2021

    Very knowledgeable sales and finance people. Excellent service. Great car selection . No pressure sales. Quick and very professional. Clean waiting area. Very pleasant overall experience.

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Terrible experience and ridiculous answer !
    by FinnAmSkier from Plymouth, MN | April 06, 2021

    We had a terrible experience tonight! My daughter and I went to look at a 2010 Toyota Corolla LE. The car was great but needed a transmission fluid flush and change at 118,900 miles. We were told by Rick, the sales rep, that the transmission fluid never needed to be changed! When I questioned that, Rick tried to intimidate us and said we could talk to the "service writer". So we talked to the service writer, who was not a mechanic, and he said he was looking at the actual Toyota website and there is NO RECOMMENDATION for transmission fluid changes ever! Not for the life of the car. So I asked what is considered the life of the car. Rick was rather upset with us and ushered us out. Claiming that a car NEVER needs a transmission fluid flush and change is ridiculous. We left after letting Rick know that the car was overpriced by about $1500 compared to other 2010 Corolla's in the Twin Cities. On the way home, I called my cousin, who is a certified Toyota mechanic, and he said he knew of mechanics who used to work at Maplewood Toyota and have left. Beware of the ridiculousness of these bogus recommendations! And the rude behavior of Rick. My cousin's Toyota has 600,000 miles on it. If you get a Toyota, get the transmission fluid changed!

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    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Fast quality service
    by Russ P from Twin Cities, MN | March 31, 2021

    Really impressed with this dealership! We had been searching for a new or used Chevy Suburban, but they had become difficult to find, especially with the features we were looking for. Our neighbor Jim Gerritsen works for Maplewood Toyota, so we took a look to see if they had any used ones on their website. They did! We called him up and made sure it was still available and told him we would be right over. Jim out us in touch with a great sales guy, Greg Gustafson, and they had the Suburban out front waiting for us, which was incredibly nice, especially as it seemed they were noticeably busy. We took it for a test drive and it was exactly what we had been searching for! We came back and they had offered us a reasonable price and that was it! Greg walked us through the whole purchase process and took care of everything. We had a 40 min wait to get into the finance office because it was so busy, but they continuously updated us as we waited. Every staff member we encountered was very nice and on top of everything. Very pleased and happy with our purchase!

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Customer Service
    by Sheila from Saint Paul, MN | March 18, 2021

    We bought a Sienna from Ebrima Jallow from Maplewood Toyota. He is friendly, responsive, and wants to do the best he can to earn your business. We didn't feel rushed, and he looked for the options we wanted/needed and didn't stray on trying to sell us a van that we didn't want. The AWD was not available at the time we came in for the test drive, but we were able to test drive a FWD version. After the test drive, he reserved an AWD for me that was scheduled to come to the lot within a week or 2. When it arrived, there was the same van with a different interior option and he let me know in case I preferred the other color. He also worked well over text and sent photos and video of the interior before making the decision and heading back to the dealership. He was great communicating over text. The finance department was super easy to work with and gave no pressure at all with the add on warranty options etc. We chose financing with Toyota, so we had to choose between the customer rebate they had given us during the negotiation or the finance deal because we could only do one or the other and not both. Overall the process went pretty smoothly.

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    New Rav 4 Hybrid
    by Bob from Moon | March 14, 2021

    Our salesman Jim Miller was very informative, efficient, polite and fair. He made the whole experience less stressful- zero buyers remorse! I highly recommend Jim and and this dealership!

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    5 stars for Mabi
    by M from Maplewood | March 09, 2021

    Mabi was excellent and helped me through the whole process of buying a Camry Hubrid last Thursday! He was very helpful and got me exactly what I wanted! 5 stars!

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Tim is the best
    by Reiter Joel from Princeton, MN | March 06, 2021

    Made an appointment but car was not ready when I arrived. However I was very happy to learn I would be dealing with Tim rather than the unfamiliar person who responded online

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    Does recommend this dealer.
    Did purchase a vehicle.
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