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Joe Rizza Ford Lincoln

8100 W 159th St Orland Park, IL 60462

(4.7 de 5) 299 Revisiones
415

We strive to provide our customers with the most pleasurable car buying experience they've ever had. Sales, Service, Parts 800.528.1549.

Llamar (888) 910-4235
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Joe Rizza Ford Lincoln Inventario

Joe Rizza Ford Lincoln Revisiones

Las calificaciones y comentarios de Joe Rizza Ford Lincoln son de Cars.com

En general
4.7 de 5
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  • (1.0 out of 5.0)
    Buyer Beware - Follow Up
    by Douglas Burton from Mildand, MI | April 16, 2020

    I found Rizza Ford searching online for a particular hard to find vehicle a Lexus IS250 AWD. I contacted the dealership spoke to the salesman about the car to be honest I thought the price was high although this is a hard to find car and possibly they had to invest to replace tires, brakes, oil change, etc.. The salesman assured me that "Rizza Ford only puts QUALITY CARS on the lot for sale". He said, "We have a reputation to protect and we DO NOT sell anything that does not meet quality standards". So I drove down from Michigan trusting the reviews even on "Cars dot Com" that this was a reputable sales department and dealership. Upon arriving and looking over the car it look good and the salesmen said previously, "We only sell quality" so I sat down to sign paperwork and was presented with a "Sold As-Is - Nothing Due" Paper to sign-this should have been the RED FLAG - But I trusted them “REMEMBER - Quality only”. Upon driving back to Michigan at highway speeds I heard a noise from the drive train found out later it was because all four tires were a different brand from each other. I started to think to myself I know I paid higher than Blue Book for this vehicle at time of sale and would have thought they would have looked at tires... Well my fault for not looking at the tires particularly at time of sale. Two months and 3,000 miles later I hear a noise from the rear brakes I thought, Surely it could not need brakes must be a stone or stick in the wheel. Well upon inspection from a friend I found out it not only had metal to metal rear brake pads it also needed front brake pads and rotors... WAIT, yes you are reading this right 3000 miles later it needs front and rear brake pads and rotors because the pads wore into the rotors. So I called the dealership and the salesman was off so I asked to speak to Management and he said, "The salesman needs to handle this and he is off today". Seriously? You're his manager, your in-charge! He replied, "Well I am off tomorrow, but I will leave a message for your salesman and the other manager". Great Customer Service there! I called two days later because no one called me and spoke too the salesman who said, "I am sorry you should have inspected the car before you purchased it". WHAT? Wait you told me, "Joe Rizza only sells Quality cars on its Used Car Lot". I get that I should have inspected the tires, but inspect the brake pads, remove the Wheels on the lot to look at the brake pads? Is this guy NUTS? I explained I spent $501.00 for repairs to front and rear brakes and that I wanted to be reimbursed -------------- So a follow up to my Buyer Beware Review - Nora Rizza emailed me and advised me she wanted to make it right. I was referred to Dan McMillan who told me if I provided receipts he would send a check. I have not seen a check and was told that they only wanted to split the costs with me of the brake repairs. I advised them I had not only had to change the brakes after 2500 miles but had to put on new tires because the tread patterns were all different and this affects the way an AWD vehicle performs and so I was out of pocket over 1300.00 and there for the $508.00 was reasonable since the dealer ship prior to them had givien me the run around and my time is valuable. Note that Rizza Ford said, "We sell only quality cars" but upon inspection the brake pads were at 4mm prior to sale and the used car manager failed to replace them. Fact was the technician failed to inspect the inner pad which was closer to 2mm remaining because these pads only lasted 2500 miles on a used car purchase. The dealer should have replaced these prior to sale but it appears the bottom line is better for them that selling quality cars. Nora/Dan, I am willing to adjust my reviews but you need to do what is right and cover the cost of the full brake job like you should have before the sale. Your choice and every potential client is reading reviews of who Rizza Ford conducts business after the SALE.

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    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Do not shop Joe Rizza Orland Park
    by Don't worry from Never again il | October 11, 2019

    The absolute worst service. I was wanting to trade in a 2019 Colorado fully loaded mint condition they ran me around and continue to blow smoke. Then the salesman Jose Munoz who I do not recommend him tried to charge me $1,000 for an already stock 8 inch touch screen in the Ford F-150 XLT and he told me that that only comes in a 2.7 6 cylinder Ecoboost turbo really Jose cuz I just bought a Ford XLT 3.5 6 cylinder engine I would never recommend anyone to Orland Park Joe Rizza Ford it's the worst they manipulate you and lie to you

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    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    SHADY
    by David R from NWI | February 26, 2019

    SHADY dealership. They try to sneak in hidden fees, so pay attention!!! They don't stand by their product! They sold me a vehicle with a broken cd/dvd player. Unfortunately, I didn't realize it was broken until I got home. I called them, and they basically said its not their problem. So, follow your instincts. If you go here, and it feels shady, RUN!!

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    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Mustang
    by Peter Silva from Chicago | November 05, 2018

    Great service, polite , worked with me. Wasnt aggressive at all very understanding. Greeted me with helped me get exactly what I was looking for with no issues of feeling pressured

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    I was sold a damaged car and they dont care
    by Joe Rizza from Chicago, IL | November 05, 2018

    I was an online purchaser from Texas that paid full ask price of a 2012 car with only 34k miles on it. Once I arrived to take possession the vehicle it initially looked to be in good condition. However, after only driving the car for LESS THAN 20 Miles the CHECK ENGINE LIGHT came on along with a green wrench?! "Not to worry they said, its probably the work we just did." I immediately brought it to a local Maserati dealer that informed me it was needing $5K worth of engine repairs to clear the engine light and it needed front tires due to dry rot and cracking. I brought this information to the GM and OWNER hoping for a positive response. 2 weeks of waiting and even escalating it to the owner, I was informed that the vehicle was in good operating condition when I picked it up, and they would not be doing anything to resolve the issues. WOW, Be careful what you buy at this place, Unbelievable Poor Customer Service! ***Due to my review they told me to reach out to them and I received this in email today. 11/5/18 "After having another conversation with management, it has been determined that we are not able to assist you with any issues that may have arisen after you purchased the vehicle." I have been assured that all necessary services were completed prior to the date of your purchase.

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    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    I'm so happy with my New Car. I was treated very w
    by Doris Ross from HOFFMAN ESTATE | March 17, 2018

    VeryHelp Saleman..Geo & Sam...they was very nice to me..I Will come back in the future. Nice people to do business with..see you soon. Excellent Salemanship..

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Stacie
    by Stacie Bingham from Chicago,Il | March 03, 2018

    Gino really rolled out the red carpet for me , I am highly satisfied with this dealer ship. I would recommend everyone I know to do business with Gino

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Mrs Phillips
    by Mrs Phillips from Chicago, IL | February 22, 2018

    My husband and I bought our daughter her first car here. Mr Misek was great! After several emails and phone calls, we got exactly what we wanted. Thanks again!!

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Worst Sales Associate Award
    by Morgan Baade from Channahon IL | February 19, 2018

    Worst sales associate award goes to...Brian L. Bought a car 9 days ago, had sensor go off, assumed it was due to weather, got a flat, called serive, was treated poorly and told to call Brian. Brian L told me it was 'too early for my ranting and raving ' and to have 'my man call since he'd be more level headed' and then told 'take flat anywhere that it's not the end of the world.' Thanks for such poor service. Will continue to tell friends and social media to not go somewhere that women are so discriminated against. Glad it's 2018 not 1950.

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    Vine por service o reparación
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    A Happy Camper!
    by D. Jones from Flossmoor, IL | March 20, 2017

    I came to Joe Rizza Lincoln looking for a surprise gift for my wife the entire experience from start to finish exceeded any and all future expectations. I found that the staff really work hard to assure that your needs are being met to your expected satisfaction. I've never met a more friendlier professional and courteous General manager than Gary Precin. Gary was easy to talk to and quickly coming to a fair agreement seemed to be his specialty. Gary's Sales team lead by Matt and Vince together cared enough to work for me during off hours making and returning phone calls asking, answering important questions. The finance part of the visit was quick efficient and painless. Its my belief this staff was carefully selected and strategically place in one location for the good of interested Ford Lincoln consumers. This group seemed to be hand selected to cater too and satisfy the customer needs from start to finish. Meeting the owner Joe Rizza in person explains why this store embodies a spirit of excellence. D. Jones Great job JRIZZA of orland.

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    Does recommend this dealer.
    Did purchase a vehicle.
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