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Integrity Auto Sales

3655 Florin Rd Sacramento, CA 95823

(4.2 de 5) 40 Revisiones
5250437

Llamar (916) 930-6376
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Integrity Auto Sales Inventario

Integrity Auto Sales Revisiones

Las calificaciones y comentarios de Integrity Auto Sales son de Cars.com

En general
4.2 de 5
Atención al consumidor
Calidad de la reparación
Proceso de compra
Infraestructura
  • (5.0 out of 5.0)
    Great service
    by Acura RDX from Bakersfield ca | February 19, 2021

    George was fantastic. He made the sure the car was perfect before I left for my long drive home. The purchase went very smooth and easy.

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    2017 Dodge R/T Durango
    by Linda Graves from Sacramento | January 18, 2021

    I appreciate the great service George provided I will recommend everyone to come see George. Great guy to work with and knows a lot about all kinds of cars .

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    great experience
    by Moshsan khan from Sacramento | January 16, 2021

    Thank you George for the excellent service I am very happy with how you made the whole process smooth and easy going..go see George at integrity auto

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Deal was done fast, but...
    by FRANKFURT from SACRAMENTO,CA | August 23, 2020

    IT TOOK NO TIME AT ALL TO SIGN THE PAPERS,BUT I WOULD HAVE LIKED IF THE SALES PERSON COULD HAVE GIVEN ME A BIT MORE INFO ON THE VEH I CHOSE. EVEN WHEN ASKING HIM SPECIFIC THINGS HE WASN'T SURE OF THE ANSWER. ALL IN ALL I DO LOVE MY NEW RIDE THOUGH AND THE PRICE WAS GOOD.

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Horrible Experience
    by Lyudmila Montoya from Sacramento, Ca | June 25, 2020

    Truly horrible overall experience at the location in Sacramento on Florin! My strongest suggestion is find a car somewhere else! My wife found a car via online search at this dealership. We went in together to look at the vehicle. Amed, who was the sales rep let us text drive the vehicle as the usual with the initial experience of any car dealership. Once we got back we negotiated. We said we were going think about it, they were pushy for the sale (typical like anywhere). Everything was seemed normal until the paperwork started. As soon as the contracts were printed, Amed begins to multitask between us, another customer who was looking into a car, and apparently someone who he had already helped. Every question we had Amed could not answer himself. He knew nothing about the vehicle and he had to ask Reggie on several occasions about our contract. Reggie never sat down with us to explain it, he just yelled across the main floor from his desk. Now this is were the experience took a turn for the worst. Reggie who is the floor manager, made several verbal promises that he did not deliver on or gave us the run around unnecessarily. First, we had been assured that the car had been recently maintained which required a specific filter to be replaced ($350 part/labor). Instead of replacing the filter, their service department just reset the "maintenance required" light and told us that everything had recently been looked at, maintained, and cleared. I guess they didn't expect us to take it to Toyota to pay for a vehicle inspection. Second, their ad that they posted for public view online said that the car had GPS navigation installed and ready to use. When we drove off the lot, the SD Card with navigation was missing ($182 pricetag) and navigation was not working. After being instructed by a Toyota service technician that the dealership is responsible for the missing piece we informed Reggie at Integrity Autosales. He was reluctant to provide us one until my wife pulled their ad and explained what they were telling potential customers. At that point he put in a order for the SD card, it took about 2-3 weeks to receive it. Third, Reggie promised both my wife and I without us bringing to his attention the matter of a second key FOB($500 ) for the car. Now this is the main reason for me writing a review. Reggie promised my wife that they will send out the second key once the contracts are signed and approved. We have not recieved the key to this day. To make matters worse, when I questioned them about the key they said that it was shipped via mail with the SD card (which we received with no key FOB in it). The package that came was not tampered with and was in a paper thin UPS next day air envelope. So I then follow up with them, I am put in touch with a Victoria since she is the person that was responsible for mailing out the key. She immediately gives me attitude when I ask questions regarding the tracking number, when it was sent, how much the package weighed, etc. She insists on calling me back to get answers... never does. I call back 40 minutes and she has left the building. After I decide to visit the location in person and get more direct information. Reggie greets me improperly and answers any questions I have with short one word answers. When there is no progress with our conversation, he stares at me asking me "What are you going to do about it?" I become frustrated and spout off like a crazy person. All I hope is that this review is read by at least one person we don't share similar stories. Too much time and effort was put into this. Please stop supporting the location! This dealership in Sacramento is by far the worst car buying and customer service experience my wife and I have ever been put through. Just because they say they have integrity does mean they do... we were the naive. Don't make our mistake.

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    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Acura RDX
    by Dalena Viega from California | March 30, 2020

    Buying experience was overall greatly appreciated, customer service was good. My only complaint was the person I made my appointment with was not clear in communicating with me what I needed to bring for documentation. I felt the process would have gone a lot smoother had I been more prepared knowing exactly what I needed when I made the appointment and clearly called the day before to ask.

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Dealership!!!
    by Arzie Gordon from Sparks, NV | September 23, 2019

    Great customer service. Dealer bought my Jaguar for a great price and sold me a nice Mercedes. I drove down from Sparks and was done making a deal within about an hour.

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Best customer service!
    by Iolanta from Roseville Ca | November 25, 2018

    Very professional service at this dealership! I was interested in a Range Rover evoque, so me and my husband came to look at it.. When we came, the sales person was very polite, offered us coffee or water, was very professional... he showed us a car, we loved it, it was immaculate , so we went inside to work in numbers, but my monthly payment was a little over $300 and I can only afford up to $200, but they were very nice about it, so then they offered me a different car, BMW , we test drove that one and it turned out to be really nice and lovely car, the payment was still a little higher then $200, but I was very happy with it, because the general manager decided to give me a pretty good discount, so we end up buying it! My experience was amazing, they work very professional, quick, very focused on their customers and very polite! Will Recommend to all my friends and family!

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Happy Customer! ��
    by Haider from Sacramento | November 25, 2018

    I’m very happy with my perchase! I bought my second car here, so Integrity got their lifetime customer!!! My first car was Toyota Avalon, but unfortunately it got totaled, so I was looking for the same one, but they offered me even a better one with better interest rates, which was amazing! Love the service!!!

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great experience!
    by Marge from Sacramento | August 17, 2018

    I asked about the required documents prior to my visit, so when I came in prepared with all the necessary papers - it was unbelievably a fast deal and pleasant experience. I was relieved that there wasn't any pressure I am happy with the way Vitaliy explained to me my Qs & concerns since I'm a first time buyer (from a dealership), and I'm also happy with my given APR. And Yes, I absolutely love my Mercedes C300. Sweet stomach butterflies - every time! It got the perfect looks and power!

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    Does recommend this dealer.
    Did purchase a vehicle.
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