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INFINITI of Grand Rapids

2930 Breton Rd SE Grand Rapids, MI 49512

(3.4 de 5) 5 Revisiones
156853

Llamar (616) 366-4183
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INFINITI of Grand Rapids Inventario

INFINITI of Grand Rapids Revisiones

Las calificaciones y comentarios de INFINITI of Grand Rapids son de Cars.com

En general
3.4 de 5
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Infraestructura
  • (5.0 out of 5.0)
    Extremely professional
    by Patrick W. from Atlanta, Ga. | December 23, 2020

    The whole experience from the dealership servicing my qx60 with a repair under warranty was extremely professional. They treated me with respect and were timely with the repair. I would come back to this dealership to buy my next car.

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    Vine por service o reparación
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    So close! Hopefully it'll work out next time.
    by JayzSuperMac from Holland, MI | October 09, 2020

    To be honest, purchasing an Infiniti was not even on my radar until just a couple of weeks ago when I test drove a 2014 QX60 that just so happen to be sitting on a used car lot that I visited with the intention to check out another SUV for my daughter. After test driving it with my wife and daughter in tow, I was reintroduced to the quality of the (Nissan) product. I've previously owned 4 Nissans in the past including a Hardbody, Pathfinder, Altima and Maxima and had (for the most part) great ownership experiences. Although this QX60 was older with more miles than a car we'd actually consider buying, I began searching around for a newer and lesser miles QX60. I found a 2017 model at Infiniti of Grand Rapids that looked like it could fit the bill nicely for me and my family and had hoped that I could negotiate a deal on a trade for my 2014 Jeep Grand Cherokee Overland that would work for me and the dealership, but after about a week of earnest negotiations on both sides, unfortunately I wasn't able to make the number work for (us) right now, so I had to pass on a purchase. Having said all of that, I was treated, as I would expect from a luxury brand dealership, with a high level of professionalism by the sales team and relationship manager who assisted me through my search and even provided me with an at home delivery extended test drive which allowed me to have the vehicle undergo a thorough pre-purchase inspection at my car repair shop. So in the future, when I'm considering a vehicle purchase, I'll definitely keep an Infiniti in mind and seriously consider returning to Infiniti of Grand Rapids to purchase my next car.

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    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Inspection and service before sale was not good
    by Stephanie Asiala-Gross from Petoskey, MI | March 30, 2020

    I am disappointed in the correspondence regarding a car purchased. I was told that the car went through inspection from the garage and felt ok about it because they actually sent the car (after the inspection) to the Audi dealership to have something repaired that was covered under warranty. The overall inspection was done at Infinity Motors where they changed the oil and tested various functions expected (brakes, etc). However, I took the car to my local Audi dealership because of a leak under the hood that appeared the first evening of ownership. First, I learned that the oil put into the vehicle was the wrong type of oil and had to pay $147.00 for an oil change to have it all drained. Second, I learned that the power steering unit needed to be replaced to the tune of $1229.00. There were other things missed in the inspection, but I only asked for these two, very obvious repairs to be covered. I asked for a response within two business days and they quit corresponding with me as soon as I pointed these two items out that could have been devastating the life of the car if not taken in right away (one day after purchase) I’m disappointed to say the least in the lack of being told, repeatedly, “I will make sure the car is good because I want this to go well and for you to like it.” At minimum, they should expect more out of their own auto technicians and make it right. It’s not my style to leave a review like this, but I have given plenty of time for them to respond. I need this fixed.

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    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Pleasantly surprised!
    by Jill Slagter from Hudsonville , MI | April 02, 2019

    We were pleasantly surprised with our experience at the dealership! We were in the market for a used vehicle but we hadn’t decided exactly the make and model we wanted. That is where Jon Busch comes in. He was very helpful in our process of making a decision that was right for us. He gave us the opportunity to look at several vehicles that fit the type of vehicle that we were looking for. Jon is knowledgeable, friendly, not over bearing at all and just pleasant to work with. In the end we purchased a vehicle and are very pleased with our experience at Infiniti of Grand Rapids! Thanks Jon!

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Safety Inspection is as good as the paper it's on
    by mysoop111 from Grand Rapids, MI | October 27, 2018

    I work down the street from Infiniti GR and I am embarrassed that I bought a car there. It was the worst and most irritating sales experience of my life by far. In less than a month, if you expect to pay 3 thousand bucks extra for repairs like a bad brake installation which no other mechanic would find, be treated like absolute garbage (caring more about soliciting fake 5 star reviews than just earning one), and take off work 4 times, then sure management there is great. Unless you have an attorney on staff and mechanic inspect the paperwork and each bolt on the car, I wouldn't trust any papers, computers, or words from them about safety inspections. The Pfeiffer experience is long gone. Ask yourself... do you want to buy a car where they literally wouldn't even pay for a bolt from the sweet brake job they did because you can't prove it like it's a murder trial. I Pray you have a better time or are just as slick.

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    Does Not recommend this dealer.
    Did purchase a vehicle.
  • Mostrando de 1 a 5 de 5 Revisiones