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Henry Brown Buick GMC Revisiones

Las calificaciones y comentarios de Henry Brown Buick GMC son de Cars.com

• (4.0 out of 5.0)

  JULIEWETTELAND@GMAIL.COM

  by Julie Wetteland from Gilbert, AZ | December 22, 2018

  Very unhappy with the situation regarding my Nav/GPS system issues on my currently LEASED 2016 Chevy Equinox LTZ. This issue was determined back in September to be a NEED for me to purchase from GM at a cost of approx. $115, the latest Nav/GPS system update thumb drive to the "fix" the erroneous navigation issues. Purchased update thumb drive, installed update per instructions provided, only to have all same issue exist. Returned car to Henry Brown GMC on Monday December 2, only to find out, since GM doesn't subscribe to GOOGLE Mapping for the Nav/GPS on their cars, the situation cannot be corrected. My question is, WHY didn't the service team know this back in September, when the car was with Henry Brown GMC for a whole week of diagnostics? Guess the only question now is how do I get my approx. $115 back. Very frustrating situation and what's worse is I feel like it was a ploy to just get me to buy something that they knew wouldn't fix the problem. Know full well that Henry Brown GMC knows there is less than 6 months left on this lease, it will be a very difficult decision as to what to do in the coming months. Guess I have to do my homework as to what manufactures use the GOOGLE Mapping for the Nav/GPS on their cars or try and find a car without a Nav/GPS system, so don't have to deal with this huge inconvenience. What's the use of having the Nav/GPS in a car is it consistently takes you out of your way, takes in opposite direction of where you want to be, cause you to be late for personal/business appointment. An addition cost that's useless. Your Very UNHAPPY Customer!

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  Vine por service o reparación

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Great Job

  by Ferrell H Catmull from Chandler,AZ | December 16, 2018

  Joe did well as always. He has been my servicemen for over 10 years

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  Vine por service o reparación

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Oil Change

  by Steven P Grisham from Gilbert, Arizona | December 11, 2018

  They are the only one that I will let work on my truck.

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  Vine por service o reparación

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  twa834@q.com

  by Thomas w adams from CHANDLER, Arizona | December 01, 2018

  Heidi Burns always does a great job in being sure my vehicles needs are serviced when required.

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  Vine por service o reparación

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Henry Brown Buick

  by Louis P Farace from Gilbert, Az | November 15, 2018

  Pleasant and quick and found the cause of our air conditioner problem!

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  Vine por service o reparación

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Purchasing a new Yukon Denali

  by ROBERT STAPLEY from Mesa, Arizona | November 09, 2018

  We worked with Ben and Todd, and they did an outstanding job. They were very helpful, thorough and professional.

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  Comprando un nuevo

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Quick, easy, painless

  by Valued Customer EVERGREEN TURF, from Chandler, AZ | November 09, 2018

  We have bought 4 vehicles here the last few years. No hassle, always a competitive price, and never any pressure or going back and forth with multiple people to get the deal done. On top of that, there service Department is always Professional and quick.

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  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Very bad service

  by Anthony G from Arizona | October 24, 2018

  Worst experience I’ve ever had... they had my vehicle which I purchased from them for a week.... then their “inspection “ list which wasn’t done right ended with me spending over a thousand bucks and then they blamed me n said I ran over a curb....really?.... sooooo all 4 tires go bad in less than a month cause I supposedly ran over something that caused an alignment issue? And 4 bad tires? Was thinking about using them to trade off my 16 powerstroke.... yeah right.... and btw... don’t treat me like I’m an idiot....

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  Vine por service o reparación

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Excellent

  by Janet Stock from Gilbert, AZ | October 17, 2018

  The service department is Friendly and always willing to listen to concerns about the cars. The in and out process is easy.

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  Vine por service o reparación

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (4.0 out of 5.0)

  Tail of 2 Sales People/ one didn't get back to me

  by coffee joe from Gilbert, AZ | September 12, 2018

  One Sale Person said he would back to me on a New Terrain Deal and didn't. The next Sales Person that Contacted Me Did Help. When you ask Brake Job here, Your not going to get New Brake Pads Put On.

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  Comprando un nuevo

  Does recommend this dealer.

  Did Not purchase a vehicle.
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