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Henry Brown Buick GMC

1550 E Drivers Way Gilbert, AZ 85297

(4.5 de 5) 61 Revisiones
80277

Llamar (866) 520-7212
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Henry Brown Buick GMC Inventario

Henry Brown Buick GMC Revisiones

Las calificaciones y comentarios de Henry Brown Buick GMC son de Cars.com

En general
4.5 de 5
Atención al consumidor
Calidad de la reparación
Proceso de compra
Infraestructura
  • (1.0 out of 5.0)
    WORST SERVICE I'VE EVER GOTTEN
    by Ben Brown, Rick Francis from Mesa, AZ | February 19, 2021

    3 months ago, I bought a used car from them. Rick Francis was the sales person. He berated me for my credit after I noticed the front tires were worn and split. Total safety issue. Then I noticed the transmission was slipping. After several phone calls to sales and service, I decided to contact Ben Brown. He assured me that the new front tires I had to buy would be reimbursed, and he would get my vehicle in for inspection as soon as possible. Never heard back from him. I have been calling and leaving message for 2 months now. a week ago, I contacted him again, and he assured me I would receive a phone call , along with his service advisor within 15 minutes, as I got him as he was walking into the office. NO CALL BACK. Yesterday, I was able to contact him again. He said "I'm eating, I'll call you back", and hung up while I was speaking. NO CALL BACK. Any dealership should operate with integrity, and stand behind ANY vehicle they sell. I am currently going to a Mazda dealership to get the problem addressed. I will NEVER deal with this business again, and would not recommend it to ANYONE. He claimed" I am from four generations of family in the valley, and my customers are top priority." I honestly feel like I have been treated as a lower class part of this community, in which I have lived my entire life.

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    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    A Satisfied Customer
    by John F Redmond from Tempe, AZ | February 04, 2021

    Service is always quick and efficient. Heidi makes sure I get only the service I need at this time. She really watches out for the customer.

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    Vine por service o reparación
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Service for 2017 Buick Envision
    by Judith Eltiste from Gilbert, Arizona | January 16, 2021

    As always Shane took very good care of me. There service on my car was completed as requested.

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    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Do not order a Truck from Henry Brown GMC
    by Dalenfaa from Mesa, AZ | October 13, 2020

    Do not order a Truck from this dealership. I ordered a Truck from Ben Brown in March 2020 and agreed on pricing. Once the Truck arrived at the old Chevy Dealership Henry Brown had just sold I contacted Ben Brown and he said he would get it brought to Chandler. I received no response from Ben so I contacted the Chevy dealer who said that i must now buy the Truck from them with their pricing. So I did pay their price to get my Truck I had been waiting for for 6 months. Henry brown did contact me and did say he was sorry and would take care of the pricing difference. He said Ben would contact me. Three weeks later I when into Brown GMC and spoke with Henry Brown about what he said, he had Ben take me to his office to work it out. After ben leaving the office and not retuning I went looking for him and found him in another office. ben said he would call me the next day. It never happened. So if you want to get treated better and feel good about buying you new Truck go somewhere else to buy!!!!!!

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    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Highly recommend!
    by Amber R from Coolidge, AZ | July 23, 2020

    We have bought two vehicles from Henry Brown. Both times we had an awesome experience. The buying process was super easy. We had a different sales person each time, but both Tim Bryant and Dewight Byron were awesome to work with!

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Lube Service!
    by Amy K from Mesa, Arizona | April 29, 2020

    This dealership has the best quick lube service center. Everyone is nice and the job is quick! Plus pricing is comparable to other shops and you get your 4th quick lube free! You can't beat it.

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    Vine por service o reparación
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Henry Brown Buick/GMC
    by Richard Blaney from Queen Creek, AZ | March 10, 2020

    Professional and friendly associates to deal with any issues you may have. Customer satisfaction and solutions is their primary concern.

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    2020 Sierra 2500HD Herny Brown Gilbert,AZ
    by ROLANDO MACHUCA from Apache Junction, AZ | March 09, 2020

    Great customer service, Salesmen Jose Rodriguez is very honest, and knowledgeable. Great experience

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    Service Dept does not do what it says
    by Michael T Drexler from Gilbert, AZ | February 07, 2020

    Brought car in for Express Lube on Feb 1st. Did not do tire rotation with dealership but did them myself later that day. When I did do it I notified the one tire was very bad with tread coming apart. Brought in to speak to Scott Usher about it he said I needed three new tires. Car has 21,610 mikes on it and this was not told to me with supposed 27 point inspection that showed nothing on report from Sat service. Was told that was not very safe and if I did not do the rotation myself I would of never known this. Very unsure about Henry Brown Service and if dependable.

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    Vine por service o reparación
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Jerry5857
    by JERRY THEOBALD from Phoenix, AZ | January 15, 2020

    Ask for Tim Russell, he makes the buying process a breeze, he?s the best!

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    Does recommend this dealer.
    Did purchase a vehicle.
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