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Five Star Car and Truck LLC

7305 Brook Rd Richmond, VA 23227

(4.4 de 5) 28 Revisiones
2237176202052081157

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Llamar (804) 708-7310
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Five Star Car and Truck LLC Inventario

Five Star Car and Truck LLC Revisiones

Las calificaciones y comentarios de Five Star Car and Truck LLC son de Cars.com

En general
4.4 de 5
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Calidad de la reparación
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Infraestructura
  • (5.0 out of 5.0)
    Bought a used 2012 CTS
    by Katina Jones from Lynchburg, VA | February 10, 2021

    I bought a 2012 CTS from them September 2020 and had some transmission issues a few weeks later, these guys helped me get my car fixed even though it was sold as is. I had a great overall experience with Chris and everyone at the office. I will definitely look for them again when we purchase another vehicle!

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Best Car buying experience in 20 years
    by Steven W from Baltimore, MD | July 22, 2020

    Deciding to take the 4 hour trip to this dealership was the best car buying decision I've made in my 20 years of driving. I was up front with my salesman Chris and let him know that i was narrowing down my search between Five Star and another dealership. Chris confidently let me know that after talking with him that I would need to look no further. His friendly demeanor and above and beyond salesmanship is what made up my mind. Upon arriving at Five Star I met the rest of the team where they like to provide a quality of service that you will not find at larger dealerships. They were not only knowledgeable but quite friendly. I wish I would've found this dealership long ago. Thanks for the great experience 5 Star !!!

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Awesome experience with Five Star Maria/Howard
    by Antawn English from ELKRIDGE | February 29, 2020

    Drove down from MD had a wonderful experience working with the 5 Star team. Will be back for more business. The deal was as discussed no mess. Thumbs up!!!

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Five star is the best.
    by Breelyn from Crewe | January 04, 2020

    HOWARD is the best to go to. He helps a lot. He knows what he’s talking about. He’s very sweet. This is a amazing place to go to.

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    ComeBuyaVehicle
    by KArnold from Nottoway, VA | January 04, 2020

    HOWARD IS THE MAN TO SEE!!!! MARIA IS THE WOMAN TO GET YOUR PAYMENTS STRAIGHT!!!! VERY NICE, PEOPLE, VERY REASONABLE PRICED, VEHICLES ON THE LOT ARE IN EXCELLENT CONDITION

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Please be careful purchasing here
    by So blessed from Richmond VA | June 18, 2019

    Please be careful when you are trying to purchase a vehicle here. My experience went from pleasant to unpleasant. I got approved for a vehicle, went to test drive the vehicle on a Saturday and was told by Maria that the banks were closed and I would have to wait until that Monday to purchase the vehicle. She also told me that she would gather the numbers and give me a call on Monday. Monday comes around and no phone call or email from Maria. So I emailed and called her and still no response. Got a phone call from Chris later that evening telling me that Maria went home early and someone came in that morning to purchase the vehicle cash. "Finally" got a email from Maria 15 minutes later telling me she was sorry for the delay and that the vehicle was sold as well. I told Chris how upset I was and for them to do business like that was wrong. If that vehicle was sold that morning. Why wait to reach out to me later that evening??? If I ran an auto business and someone was in the process of purchasing a vehicle and someone else inquired about it. I would have told them that the vehicle is pending approval and if that customer change their mind, I would reach out. That's just me! But I guess everybody doesn't have the heart like you do. Just be cautious and keep your options open when trying to get a vehicle here because I definitely wouldn't want someone to go through the same experience I went through.

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    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (2.0 out of 5.0)
    No Sale!!
    by Unhappy GT!! from Mechanicsville | October 20, 2018

    Drove over 75 miles to look at a vehicle that was way over priced. Was nothing like it seemed online. Salesman was very nice and honest. Finance manager on the other hand not so much. Not willing to negotiate. Not to mention the vehicle had several prices listed online yet only quoted highest price. The only reason I gave 3 �� for customer service was because of salesman.

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    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Five star service
    by Thomas McKee from Richmond va | July 09, 2018

    I resently purchased a used Ford Expedition 2006, from Fivestar car and truck llc. , richmond va . I could not have been happier with my experience. I purchased the truck as is, but I did purchased a limited warrenty. On the very first day a check engine light came On. I called Chris S. the owner, he was very courteous and thoughtful. I brought the truck back and he brought it to he ford mechanic, to check the codes and see what needed to be done. We went back and forth a number of times. Throu out my dealings Chris and his team could not have been more professional and courteous. He really wanted to make sure that I was a satisfied customer. Since the problem with the truck could not have been anticipated. Eventually the truck was repaired, with the dealership taking responsibility. I would recommend Fivestar to my friends, and intend to return in the future for sdditional purchases. Maria their financial/processing person was lovely. And Chris S. felt like a friend by the time everything was done. Great Place

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    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great experience
    by Thomas S McKee from Richmond | July 09, 2018

    My experience could not have been better. . .I purchased a used Ford Expedition . . . on my way home the check engine light came on. I call Chris S. one of the owners of the dealership. He was very concerned, and told me he would get the problem solved. He brought the truck to his Ford repair person, because he was concerned about me having a solid vehicle. Though I purchased the truck as is, and purchased a powertrain warranty. Chris took it apoun him self to get the truck repaired . The dealership handled everything in a very straight forward ethical manner. I could be more pleased with my experience. From Maria who processed the sale, too Chris who behaved with thoughtful consideration . It is refreshing to have such an ethical experience. I would recommend Fivestar to anyone I know, and I will certainly buy another vehicle from them in the future.

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    This is a great place to buy!
    by Jake from Pennsylvania | July 02, 2018

    Howard is a very honest and personable guy. I really love how he really takes care of the customer with whatever need they have. Very honest with what he’s selling and he really cares about the what he sells. Go to this guy for any car needs you have because he has the best customer service in town!

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    Does recommend this dealer.
    Did purchase a vehicle.
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