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Diepholz Auto Charleston

631 W Lincoln Ave Charleston, IL 61920

(4.8 de 5) 105 Revisiones
1527982019717152019

Diepholz Auto Group offers the most customer focused and friendly buying experience on the Internet. If earning your business means selling you a vehicle BELOW cost, OVER allowing for your trade, finding you the PERFECT vehicle or providing FLEXIBLE financing options, consider it done! We want you as a customer. View our inventory of over 300 new and used vehicles online @ www.diepholzauto.com

Llamar (866) 494-1828
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Diepholz Auto Charleston Inventario

Diepholz Auto Charleston Revisiones

Las calificaciones y comentarios de Diepholz Auto Charleston son de Cars.com

En general
4.8 de 5
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  • (1.0 out of 5.0)
    Service sucks! Do not do business here
    by Pissed off customer from Charleston, Il | January 22, 2021

    Took my vehicle there for a simple radiator change. They took 2 weeks 2 long. I called and called asking them why it’s taking so long and what’s going on ?? They kept blaming my insurance and Covid, but in all actuality they sent my information to the wrong email address and insurance did not get it till 3-4 days of it being there instead of blaming my insurance and playing dumb they should have told me the truth from the beginning and I may have been a little more understanding. Now my car still sits up there stripped down to god knows what, gives me an uneasy feeling like do they even know what they’re doing ??? I mean if they can’t be up front about a simple mistake (sending email to wrong address) can you imagine what else goes unsaid. Never doing business with them again !! #Iwantmycarback!!!

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    Vine por service o reparación
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Happy Customer
    by Joyce Russell from Newman, IL | August 12, 2020

    Colton Pettyjohn sold me my 2016 Buick Encore Base SUV. That man totally went way over and beyond the call of duty in my book! Which I might add I have high standards. Personable and professional! No pressure but knows his cars. You won't be sorry if you deal with Colton.

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Untrustworthy sales department
    by Truck Buyer from Illinois | August 11, 2020

    We had contacted the salesman a week before and no one else had called at that time. The salesman sent all the pictures when the truck arrived. We scheduled an appointment to look at it. Then he called and said the truck sold! We've worked with other trustworthy dealers and they let us know if someone else is interested but let us know we had called first. This dealership is untrustworthy!

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    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Customer
    by Michelle from Brazil, IN | July 05, 2020

    Great buying experience with Kim at the Charleston location. They brought the Envision to my home for me to test drive then we were able to work out all the details using emails. When I went to pick it up it was ready to go. There was no pressure and all of my questions were answered by Kim or the finance specialist who explained all of my options for coverage. I am very pleased with the entire purchasing experience at Diepholz and would highly recommend them to my family and friends!

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    2012 chevy traverse
    by Nate Beeson from Greenup Il. | January 03, 2020

    I called in ahead of time to make sure the vehicle would be ready when I got to the dealership and was told it would be ready on my arrival. When I got there for the test drive couldn't find the car or the salesman I talked to. I finally spot the salesman and ask about the car I wanted to test drive he said it had a low tire and they were bringing it around. I stood around for another 30 minutes like I was invisible with salesman walking, must of been because I was wearing old work clothes or something. Anyway I stop the salesman I talked to earlier if there was a problem with the vehicle he no and walked away with no explanation. I wait another 15 minutes and decide to leave, the salesman sees me leaving and follows me to my truck without saying a word. On the Brightside I found the same vehicle in Effingham for $1500 less. Remember if you didn't buy at Diepholz you probably paid to much.

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    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great experience !!!!!
    by mike smith from Tuscola IL | March 23, 2019

    My wife and I we’re looking for a truck. And we looked at many. Trucks were selling like crazy. We stopped in here to look at another truck. But it had sold by time we got there. As we looked at trucks there. They left us alone to look and we really liked that. So we decided to test drive this truck went in side and our salesman Mr. Van Gundy was very polite and professional and courteous to our needs. Never pressed at any time in the process. So thank u. The truck we bought need a couple things and Mr. Van Gundy was quick to say we’ll take care of that. And they did. Thank u Mr. Van Gundy we love our new truck it’s Awesome .

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    GREAT SERVICE
    by Sue Downs from Tuscola, Il | February 19, 2019

    I wanna thank Kim Van Gundy for amazing service and helping me find a great car with no pressure and making the car buying process so easy!

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Buying experience
    by Kayla from Kansas, Illinois | February 18, 2019

    Very pleased with our experience at Diepholz. Kim VanGundy was very helpful and knowledgeable about the vehicles. We left very pleased with our new purchase of 2019 Buick Encore.

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great experience!
    by Paula Smith from Charleston, IL | January 04, 2019

    Kim Van Gundy was very helpful but relaxed enough that I didn’t feel pressured at all. Overall, this was a great car-buying experience! I would recommend Kim if you’re looking for a car.

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Kim Van Gundy. Sales
    by Kim Van Gundy from Charleston, Illinois | January 03, 2019

    Kim was awesome! Took time to talk to me on the phone about what I was looking for and about my trade in. When we arrived, he had vehicles for me to see and test drive as well as a list of others I might want to consider. Information on all of them ready to go! I was impressed by his honesty and how everyone worked as a team to get me what I wanted Hospitality... plenty of it. Not just for me but others coming in as well. I left the dealership one VERY happy consumer!! I will recommend Kim and the crew at Diepholz to all my friends.

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    Does recommend this dealer.
    Did purchase a vehicle.
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