Crain Buick GMC

Crain Buick GMC Revisiones

Las calificaciones y comentarios de Crain Buick GMC son de Cars.com

• (1.0 out of 5.0)

  Terrible Customer Service

  by sydneyp from Conway, AR | January 25, 2021

  I guess my money wasn’t good enough for them? We went there this morning and test drove a vehicle, said we liked it and told them we’d pay cash. Meanwhile they sold it right out from under us. The salesperson could barely even face us to tell us what was going on. They claimed the other person was there before us, but that’s because they had the wrong address in the listing and we went to Crain Hyundai of Conway. I even sent texts at 6:30AM and talked to customer service rep who sent me to the wrong address. We walked in there around 9:10 at the latest when they had opened at 9. We even test drive it before this other person who was supposedly there before us. They didn’t tell us that they were just going to sell it to the other person regardless and kept us sitting around there for an hour for no reason. Our sales guy wouldn’t even answer simple questions and was whispering behind his mask, wasn’t very pleasant or helpful. He didn’t even attempt to make the situation better or find us another vehicle. He said, “The other person was here before you so they’re first, so you guys can just leave and I’ll call you if it falls through. I told my sales manager that you weren’t interested in any other vehicles” I never ever said anything like that to him. He barely conversed with us at all. Just left us sitting there wondering why we can’t buy a car with cash. It blows me away that they let money walk out the door. I can’t help but feel they didn’t want to deal with me because they were going to make more money on financing it. If you have cash stay away and to be honest you might stay away regardless. Just a really bad way to do business and no customer service whatsoever.

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  Comprando un usado

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Totally disrespectful

  by Lolly from Perryville AR | December 14, 2020

  Employees/staff not wearing masks on showroom floor. Why not?? I am here to have my car serviced and I am wearing mine! We spend money here and they don’t have enough respect to wear their masks and walk around all over the dealership and not protect the ones that support them! I will not be back to this dealership...Crain Buick/GMC

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  Vine por service o reparación

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  How did we do. Awesome jod

  by Tyrone Mcnabb from Conway,Arkansas | December 11, 2020

  My experience was great,I appreciate every one that did there part for me to purchase this vehicle. I'm very satisfied with my purchase an Crain #1 Dealership

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  Vine por service o reparación

  Does recommend this dealer.

  Did purchase a vehicle.
• (2.0 out of 5.0)

  Oil change / tire rotation

  by Mindy Hindmarsh from Cabot, Arkansas | December 09, 2020

  I just had my second oil change and tire rotation with concern over the same tire I have been losing pressure in immediately following each oil change. First time I was told everything checked out and no leaks found. I continued to put air in that tire for several weeks until next oil change which was last week. A staple was found and I was charged $30 for repair and one day later I?m putting air in this tire again. Also note that I purchased all four tires from Crain back in July.

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  Vine por service o reparación

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (3.0 out of 5.0)

  voice of truth

  by JEWELLEE MELLOR from Marshall, AR | September 05, 2020

  If I'd known they only cared about how many miles were on my trade in, I would never cared to trade it in with new tires or service my vehicle at Crain and I would have never filled it with premium fuel for the 3 yrs I drove it. These dealers don't want to pay anything for trade ins.... all they want to do is rake in the money!

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  Does Not recommend this dealer.

  Did purchase a vehicle.
• (3.0 out of 5.0)

  Treated fair...but paperwork process is sketchy

  by Rich K from N Little Rock | August 31, 2020

  As in all car dealers, they are friendly enough...but the buying process leaves one very uneasy. No loan terms are given...but they do run your credit. After all stacks on paperwork are signed, all you are given is a sales contract....and they tell you they'll mail everything. WHAT?? Who is loan company...what is the interest rate??? All they say is what the payment will be. Okay.....how do they know that without the terms??? I would be skeptical to purchase another car here. Not sure I trust them. I went home and made my own deal with finance, then came back. You should too.

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  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  rating

  by Marcus M from Little Rock, Arkansas | August 28, 2020

  Excellent Experience, friendly Staff, and clean establishment

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  Comprando un nuevo

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Honest, Helpful, Easy

  by JAMES RATHER from Bella Vista, Arkansas | April 02, 2020

  We tried a dealership closer to us (Bentonville) and left in disgust, so we drove a little farther to Crain, where we'd purchased a used car a few years earlier. The difference was night-and-day. No attempt to squeeze more out of us than we could afford, and Wally Walters found every discount and special program he could for us to get us into the right vehicle at the right price. We won't go anywhere else now. Crain is worth the drive.

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  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  An extended warranty was added to our purchase

  by Deborah Avery from McCrory, AR | March 18, 2020

  My husband found a 2018 truck online that had chrome bug shield and rain guards. He set up an appointment, the salesman wasn't there when he arrived. He was given a different salesman. They had removed the bug shield and rain guards, the truck had 1200 more miles that what was listed on the internet. We declined the extended warranty. We called to do a payoff when we received the payment coupons. The payoff was $4,000 more than our paperwork stated. My husband left Jason a message to call him back on Friday. He left another message on Saturday morning with no return call. He called again and the girl who answered said he was right there. He said my husband would have to drive back to Conway to sign a form declining the warranty. This is a 200 mile round trip for us. While he was at Crain getting this taken care of, another person called with the same problem. Had we not called for the payoff, we would not have known. This was at the Conway dealership.

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  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great place to do business!!

  by Jimmy Lee from Conway, Ar | February 25, 2020

  Great group of folks! Got me in without an appointment! Gave my truck back clean!

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  Vine por service o reparación

  Does recommend this dealer.

  Did purchase a vehicle.
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