CarMax Albany - Now offering Curbside Pickup

CarMax Albany - Now offering Curbside Pickup Revisiones

Las calificaciones y comentarios de CarMax Albany - Now offering Curbside Pickup son de Cars.com

• (5.0 out of 5.0)

  A satisfied experience

  by Snow from Albany,NY | July 31, 2020

  My boyfriend and I don't speak English very well. But the assistants in Carmax are very patient. They helped us a lot. We bought the BMW x3 and are satisfied with it.

  Atención al consumidor
  Calidad de la reparación
  Proceso de compra
  Infraestructura

  Comprando un usado

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  They do not Inspect

  by Angela Leinfelder-Jones from rensselaer | August 20, 2019

  I have owned my car for 9 months. We won't even get into the run around I had trying to buy the car or the fact that they almost sold it to someone else when it was on hold for me. When I first got the car the battery died 2 days after owning it I called had to have it jumped only to find out Carmax never had the right size battery in it (which means they didn't check it before being sold). Then I drove it another week only to have a wrench sign come up on the dashboard after a huge run around carmax finally sent it to the dealer who cleaned things that again I was told should have been checked. It is now 9 months later and I went to have the car inspected and am told the brake pads, rotors and the springs in the back are no good and have to be replaced before it can pass inspection! Let alone the spark plugs need to be replaced soon. This sounds to me like they don't do a great inspection on their cars before selling them. I will never use them again and have even discouraged people from going there.

  Atención al consumidor
  Calidad de la reparación
  Proceso de compra
  Infraestructura

  Vine por service o reparación

  Does Not recommend this dealer.

  Did purchase a vehicle.
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