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Capitol Chevrolet | Página 2

905 Capitol Expressway Auto Mall San Jose, CA 95136

(4.3 de 5) 84 Revisiones
202481202052113590

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Capitol Chevrolet Inventario

Capitol Chevrolet Revisiones

Las calificaciones y comentarios de Capitol Chevrolet son de Cars.com

En general
4.3 de 5
Atención al consumidor
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  • (1.0 out of 5.0)
    don't buy here
    by Mitchell from Sunnyvale, CA | January 11, 2020

    I contacted online about a 2016 1SS Camaro with ultra low miles (2600!) That was for sale. Ricky reached out to me. Ricky was pretty easy to work with, and allowed me to do all the credit work and gain a 'approval' before even coming to the dealership.(Later I find out I was never approved and they did a SPOT DELIVERY to me, but lied and told me I was approved and good to go) I wasn't sure I would even qualify so that part was important. After getting the "approval" I went to the dealership almost immediately and met with Ricky. I had a trade with negative equity and they helped me without any problems. We went over the paperwork and then they inspected my trade in. At this point Ricky and I went to test drive the vehicle to make sure I like it before moving forward with the finance portion. When ricky was showing me the car he explained some basic features and gave me a no BS run down of the car. Too bad it was raining so I could not evaluate the car that well. All in all everything seemed pretty good to me so we came to an agreement. I then went to wait for finance department to complete the financing paper work. I waited here for about 1.5Hrs as 3 other people went ahead of me and got in and out of the finance office while I waited. After the wait Andrew came out and brought me back to his office to complete the paperwork. Andrew was really cool and a pleasure to work with, he brightened up my experience and even offered to try to get me a lower rate on Monday when the banks open.(He didn't) Once I completed up here I went to meet with Ricky, but he was too busy to go over the new car I just bought from him as he was trying to sell another... I was given copies of my paperwork as requested and keys to my new vehicle and that was it. Upon leaving the dealership I had driven the car for about an hour and when waiting in line at "in n out" the brakes started to act strange and were not functioning correctly, the car stated a warning "service brake assist " I took a photo and sent it to Ricky which he says he forwarded to his manager and "they will take care of it." Over a month later I have not hear back from Ricky about the brake assist. Now over the last couple weeks when driving up hills and mountain roads the vehicle vibrates pretty bad like driving on a rumble strip. I read online the torque converter is probably bad and is a common issue with the transmission on my vehicle. I also get a terrible noise when I turn the heater onto high, it sounds like there is a paper hitting fan blades; funny enough it only does this sometimes and is hit or miss. Then thirdly, the rear diff makes a terrible sound when the car is cold and sometimes will do it even when the car is warm when making turns. After all this I go to use the android auto that was advertised to me by Ricky before my test drive and find out the vehicle hasn't even got the proper update to use android auto and needs to go back to the dealer for this! I'm not sure you can trust their pre owned inspection as this car definitely has issues and didn't even recieve a basic free update. The car has definitely been in an accident as well and you can see 'dirt nibs and runs in the paint' where it was repainted and sand marks from where they tried to sand the paint to cover it up. There was even overspray on the window! All this on a certified pre owned vehicle that was guaranteed accident free "to their knowledge" with no issues. Overall unsatisfied with everything not to mention the hoops I had to to through just to keep the car after leaving the dealership. I wouldn't reccomend my worst enemy to buy a car here.

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    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Good!
    by Dmitry from San Jose, CA | December 16, 2019

    Bought my Kia Optima 1 week before. Everything was clearly explained, our manager ( Richard) was really polite and helpful. Hopefully everything will be fine and I will not have to edit/remove my review :)

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Shopping was a success and great customer service
    by Loc Le from San Jose, Ca | November 27, 2019

    The place welcomed my family and I with open arms. The service was great and straight to the point. Barely anything was left out and everyone was friendly. Straight to the point as well as knowledgeable.

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Armando is AWESOME!
    by Kevin C from San Anselmo,CA | November 26, 2019

    I found a used Bolt online and hading nothing but a great experience from the start. I emailed for more information and engaged with Armando who responsive and timely over email. We arranged for me to take the Cal Train south and he offered to pick me up - great service! My car buying experience was very straightforward - the car was perfect and Armando was available throughout to explain the process and help me get out the door. I highly recommend this dealer and specifically Armando if you want to get a fair deal on a car with as little stress as possible.

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    services
    by Giovanni Nguyen from san jose, ca | June 18, 2019

    very nice service representative, i have my car back at promises , very good servies from begining to the end.

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    Vine por service o reparación
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great buying experience purchasing my 2019 Volt
    by GERMAN RODRIGUEZ from Hollister, Ca | May 29, 2019

    Great staff, I had Paul Duran helped me. No pressure, kind, and great deal

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Capitol Chevrolet Service
    by Richard Teeple from San Jose, Ca | May 21, 2019

    Excellent service from Margie Nguyen and Todd Mason

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    Vine por service o reparación
    Does recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    Not a happy customer
    by Jim Piazza from San Jose, ca | February 21, 2019

    I brought in my Trailblazer to be evaluated. The service center did a multipoint inspection. They told me we needed breaks / rotors both front and rear, rear shocks, and new front drive cv axels. While the CV boot was bad on one side. The breaks showed little wear with no grease impact. Both the rotors and pads measured almost new. the shocks showed no leaks and felt fine. Just to confirm my findings i took my vehicle to anther service center. I did not give them any of the former information. They did find the CV bad. (Expected) But all of the other items were not found as bad. I have lost trust in this organization. I feel like they were trying to add additional items with out needing. I made an appointment arrived early and waited 1 hour past my appointment time. Why make an appointment then. I have had better service and follow up from other GM dealers.

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    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Service with Eddie Jimenez
    by Erik Schranz from San jose, ca | December 12, 2018

    Eddie was fantastic and provided world-class customer service. While the service department itself was experiencing overwhelming volumes, Eddie found a way to get my car analyzed and repaired in two sweeps, this was a full two week prior to the first available appointment. He gave me a mobile number to text and responded to every neaaage in a timely manner. Exceptionally good!

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    Vine por service o reparación
    Does recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    Bolt issues since we bought it
    by Eduardo G Hierro from San Leandro, Ca | November 25, 2018

    We were sold the premiere trim because of the avoidance collision system. After many times going back and forth we discovered that it a feature that does not come with the car. The regen mode does not come to a stop and we had brought the car back and forth to have it resolved the latest was that it is not supposed to stop, not so when it was sold to us. The Screen will go blank at times and was unresponsive. We have brought the car for these issues time after time without much success. Lat time they changed the screen and left the trim of the passenger door and board loose, we brought it back and they dirtied the ceiling fabric and scratched the drivers column and the car was just given to us just like that. The weather mats were thrown on the back the tissue paper was all over the passenger floor seat. The only thing at this point that has saved our dissatisfaction to turn into disgrace is the great efforts of our service technician, Kurtis, and his manager Todd Mason. They ordered new parts to replace the damaged trim and we will see what happens. I am confident that they will take care of the issues that for the last two years we have been experiencing.

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    Does Not recommend this dealer.
    Did purchase a vehicle.
  • Mostrando de 11 a 20 de 84 Revisiones