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Westboro Toyota | Page 12

271 Turnpike Rd Westborough, MA 01581

(4.3 out of 5) 121 Reviews
3142

Westboro Toyota Offers a Gigantic Pre-Owned and Certified Pre-Owned Selection.

Call (888) 840-2203
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-7:00 pm
Saturday9:00 am-6:00 pm
Sunday12:00 am-5:00 pm
Monday6:30 am-7:00 pm
Tuesday6:30 am-7:00 pm
Wednesday6:30 am-7:00 pm
Thursday6:30 am-7:00 pm
Friday6:30 am-7:00 pm
Saturday7:30 am-4:00 pm
Sunday8:00 am-4:00 pm

Westboro Toyota Inventory

Westboro Toyota Reviews

Ratings and reviews of Westboro Toyota are from Cars.com

Overall
4.3 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (4.0 out of 5.0)
    Would go back
    by love my SUV from Worcester. MA | September 17, 2014

    I leased my Rav 4 in June 2013 ..my salesman was Mike Roberts. I traded in a 2003 Escape and although at other car dealerships no one wanted it they gave me top tradein price. Mike went out of his way to work a deal for my budget...no pressure sales. I was so happy I brought my mom back there june 2014 and we leased her a Toyota Camry. Shes 91 and said in all her years of buying and selling cars it was the easiest and couldn't say enough. my only complaint is one I have read previously...some guys in the service department need to find another job...when someine says "good morning" you need to give a pleasant response back not a grunt!! p.s. know I got a good deal my husband use to sell cars.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Avoid like the Ebola virus
    by akbg from Westboro, MA | September 06, 2014

    Avoid sales department like the Ebola virus!…especially if you're a woman trying to purchase a car on her own. I went in on a Monday to lease a car. I arranged a deal with the salesman that I was pleased with. I went back on Wednesday to finalize the deal, and everything had changed. Now the car was going to cost $70 more a month and they wanted an add'l $1,500 down. Apparently, the "fine print" that was not revealed to me was that only Tier 1+ credit clients could get the deal; my credit score was 750 (Tier 1, but not Tier 1 plus), This was the exact opposite of what I was told on Monday--I was told the deal was available to Tier 1 and Tier 1+ clients. . Also, add'l fees were added in to the agreement, ones that I had explicitly asked to be detailed for me on Monday. I still had the paperwork showing the numbers the salesperson wrote down. The Sales Manager then came over to "explain" things to me. He was immediately condescending and hostile before I could utter a word. He stood behind the desk and leaned over to where I was sitting, putting himself right in my face. He snidely told me, over and over again, that all the terms were explained on the Internet right there for me to read. "They're right there! Didn't you read them?" I told him I was going by what the salesperson told me--I even showed him the paperwork where the salesperson wrote down the details of the agreement. He said the salesperson was wrong and again told me that I should have read what was on the Internet. His attitude was so unexpectedly arrogant and patronizing that I asked to speak with someone else. He said there was no one else; HE was the sales manager. I said I wouldn't deal with him further so he'd have to find someone. Next the Finance Manager, Bob, comes over. He was even worse than the salesperson! He even implied that I was tried to scam THEM (since when does a dealership ever get the raw end of a car deal?). These two men seemed to take pleasure in bullying me and trying to intimidate me into taking the deal they were offering. They didn't even try to work with me to arrange something workable; it was all "take it or leave it" despite what the salesperson had told me about fees and financing. I took my paperwork and left. I contacted both the owner and general manager. No one ever got back to me. Owner promised to "look into it" but never did contacted me. I would never deal with this dealership again, and you shouldn't either. I had to give one star to publish this review, but if given the choice, would give the highest negative rating possible.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Do not buy cars from Westboro Toyota
    by Prabath Kuruppu from Framingham MA | July 13, 2014

    strongly advice not to buy cars from them. yesterday i went their to finalize a deal for a used 2012 honda Civic that they have got as a trade in vehicle. Once we finalized the deal they forced me to get the loan through them even after i inform them that my loan is pre approved by the DCU bank. since i refused to take the loan from them they told me that they cannot sell the vehicle to me. i was shocked !! Then only i realized that they have added a hidden value to that loan to coverup the discount that they gave me for the vehicle while finalizing the deal.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    very untrustworthy, Lying to get you there
    by Chris from Fall River, Ma | May 06, 2014

    I first email the dealership to make sure the car was still available, then made a appointment to see the car the NIGHT BEFORE I went, the person email me back and said I'd have the car pulled up front ready to go before you arrive. Got there when they open, and the car was not there. The dealer said one of the sale person took it home and the car was not available for showing today. Try to sell me a different car then the one I wanted, I told the sales person I only wanted the car I came here to see. I asked I the car was sold he said no it's still available, but you have to come back some other day after I told him I had to take a day out of work and It would take me a hour drive to get there. They only show me pitchers of the car, never the actual car. DON'T WAST YOUR TIME AT THIS DEALERSHIP....

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Very pleased
    by happy buyer from boston, ma | February 23, 2014

    I recently bought a used Avalon from Westboro Toyota and had great experiences with the available inventory, with my salesman, with the finance manager, and later with my first service visit. The folks at this dealer were friendly and accommodating and the service department does a fantastic job from intake to repairs to keeping me apprised as the service work was done. I have dealt with many dealers over the years and this has been my very best experience.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Very accomodating and friendly ownership
    by kalid007 from Clinton, MA | November 14, 2013

    Quick response to car inventory interest and had car clean and ready to drive when I arrived at 8 AM in the morning.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    No Response
    by LoyalToyotaOwner from Beverly,NJ | September 16, 2013

    I never received a reply from this dealership via email or phone nor do I wish to do so at this point as it's too late.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Good service, straight forward prices
    by Camry Doc from Holliston MA | August 12, 2013

    I just purchased my second car from them. I got a fair price, a reasonable offer for my trade in and straight forward financing and extended warranty pricing. I am not an experienced buyer by any means so I wasn't able to move the sales guy on the price, but it was a good price to begin with so I didn't mind that.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Service Department
    by Litza Rivera from Shrewsbury, MA | June 11, 2013

    Very clean, Friendly Service advisors. Very efficient.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great Dealer with Fantastic Service!
    by Proud used Scion owner! from Westboro, MA | April 16, 2013

    This dealership treated me fantastically and I'd highly recommend them to anyone. They were great from beginning to end. Great experience! Thanks Wesley and Steve!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • Displaying 111 - 120 of 121 Reviews