WBM of Arlington
Cars on the lot
Very unprofessional. Took my info and ran credit, but once I started to inquire about why I was offered the higher interest rate with excellent credit, was told that he could actually cut the in half. From there I think he didn't want my to get the truck, bcuz I asked about lowering it's price. Lied every time i called, he was all of a sudden on another line, and then finally had someone tell me the truck was sold, but a month later it's still on all the car sites, bad business, that's why I don't mess with side lots
They have GREAT service. Go ask for arash !!
These guys are amazing man I don’t even write reviews. But after coming from there I had to. Go and ask for arash and he will make anything work for you
SOLD ME A CAR WITH BAD TRANSMISSION.
I bought a car only a month ago and already the transmission is gone. They knew about this!!! Got stranded and they told me basically deal with the vehicle!! DO NOT GO HERE!! YOU WILL REGRET!!!!!!
Bait and switch
2014 Maserati Quattroporte still for sale on website. I called, they said come on in-it's still for sale. I came in (car was there)and its just been sold and being shipped to Dubai, yeah right! NO, I don't wanna see anything else. Now the problem is, this was over a month ago and the car is still for sale on the website until you get there. Now to be fair, alot of used car dealers are doing this now, baiting you in on a great price car but what about my time, hope and gas I lost on some B.S chase. They might finally take the ad down after this and that's all I want for the next guy.
Drive from Upper Marlboro to purchase a vehicle. Prior to going they said the Audi Q7 was available and I told him I’d be on my way. Got there and the duke Eddie said “Oh it just sold” “but I have a BMW X5 available”. I didn’t want an X5, I wanted what I inquired about. Wasted time and gas when they could have called to tell me someone else was buying it. Bunch of Liars. On my way out a customer who had already brought a car there says to me “I don’t recommend buying a car here”. They said, and I quote, “I’ve had problems ever since”. FOH
Liar Liar very deceptive please stay away
I called ahead to make sure the vehicle I was interested in was still available the sales Rep Eddie took my name and number and told me to ask for him . He assured me the vehicle would be there and that he would be happy to help. I called to notify Eddie that we were on our way and he again confirmed the car was there . We traveled all the way from another state to come check the vehicle only to fines out that when we got there Eddie told us he had sold the vehicle.He never called to inform while we were on our way that the vehicle was no longer available and showed little remorse for waiting our time and gas . He then tried offering us a totally different vehicle completely different from the one we were interested and higher in price . I told him how inconsiderate he was for waistline out time and walk out. Another customer who has just purchased a car for his wife informed us that they were con artist and sold him a lemon and that they were not willing to fix any of the issues even though he had recently purchased the vehicle. I think their actions as sign not to do business with this dealership.
Traded and made an excellent purchase
Traded an old classic for a newer model truck, the staff worked with me to get the vehicle through MD inspection and paid for additional work needed to make the truck right. Very professional staff, welling to work with you so you are happy. Thanks for an exceptional car buying experience.
Beware of Lemon Cars
Went to the dealership because they had a 2008 jeep wrangler for sale. The same day i took it home the check engine light came on and the mechanic told us the cad converter had to be replaced and now they refuse to replace it.
I would recommend WBM to anyone in search of a great used car. WBM has an excellent selection and very nice cars in great condition. The customer service is excellent. If you are in the area stop by and check them out!!
We thank you for the kind words. WBM of Arlington has been serving the Washington DC area for over 31 years. Over the years we have had over "35,000" satisfied customers from as far as California and Europe. It is unfortunate that often our esteemed customers write about us in the very rare occasions when they were less than satisfied or if there may have been a misunderstanding or a mishap. We genuinely appreciate that you took the time to write about us and hope to assist you in your next purchase. Kind Regards, Ali Nezam W B M of Arlington 3210 N. 10th Street Arlington VA 22201 Web: www.wbminc.com
Callous Sales Team-Poor Customer Service
I went in to purchase a vehicle. At first Both Alfonso and Tony were very nice. "I communicated mainly with Alfonso, up-until I went in". I wanted to pace myself to ensure I was making the right decision. I wasn't ready to run my credit, just wanted to checkout the inventory, but Tony convinced me to do so. "I trusted his guidance on the process". I was approved, just needed to return with one source income verification. It was a Friday evening when I went in and I schedule a return for the upcoming Monday when I would be able to have enough time to Test drive a couple vehicles, I had showed up close to closing. On Sunday night I got a call saying my mother was hospitalized. I immediately text/emailed Alfonso, letting him know that I had to fly early the next morning, so he should inform Tony that we needed to reschedule, I should be back in a few days. Hours later I was informed that my mother died!! this changed the narrative. i.e.I needed more than a few days for funeral arrangement etc. Anyway, I spend a few days making funeral arrangements etc "DISTRAUGHT". I then updated Alfonso that my mother had infact died, I still want to purchase the vehicle "a vehicle", but I was busy with funeral arrangements, after the burial I would reach out to him "which would be barely an additional week"...when I was approved Tony said my approval was good for 30 days. First REDFLAG was that Tony asked what monthly payment I would be comfortable paying. I told him and he quoted a monthly payment that was $80.00 MORE nonchalantly, even then I was still going along. Alfonso answered every email I sent until I notified him that my mother had died and I needed a few more days. TOTAL SILENCE!!!.... NOTHING!! I figure he was upset that I didn't rush and get the vehicle immediately or they were stereotyping me "thinking I was backing out, JUDGING me wrongfully or something crazy" ???? Whatever it is, it made no SENSE. He had no business decorum at all. He never even said "Ok, get back to me when everything is taken care of and you are ready"....I didn't necessarily expect a "condolence", just a confirmation that my email was read and a few days was OK, yes or no! I just returned, checked my email and told myself I would take my business elsewhere. I am prepared to buy, so I called another dealer. The sad thing is that I really liked both of them "as people" and thought we would establish a decent business relationship. However, based on this, I believe if I had gotten a vehicle from them and it had problems they wouldn't care! with this in mind I did a research and saw LOTS of negative reports regarding lemons and underhanded deals from Both parties. So, in hindsight my mother's death helped me to dodge a bullet. I don't know if they thought the few thousands I had to put down would go towards the funeral and I probably wouldn't be able to buy anymore>>>???? I am still trying to figure out what happened. In any event, that money was reserved specifically for that purpose and was not used for anything else.