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Volkswagen Pasadena

130 N Sierra Madre Blvd Pasadena, CA 91107

(4.8 out of 5) 50 Reviews
1142

At Volkswagen Pasadena our team is professional and we offer a no-pressure environment. We'd be happy to answer any questions that you may have. We are here to help you. Our sales staff is friendly and knowledgeable and they want to make your car buying experience a memorable one. See what people are saying about us on Yelp! and DealerRater. Volkswagen Pasadena has been serving SoCal since 1960.

Call (888) 591-6847
Hours of Operation
Monday9:00 am-9:00 pm
Tuesday9:00 am-9:00 pm
Wednesday9:00 am-9:00 pm
Thursday9:00 am-9:00 pm
Friday9:00 am-9:00 pm
Saturday9:00 am-8:00 pm
Sunday10:00 am-7:00 pm
Monday7:30 am-6:00 pm
Tuesday7:30 am-6:00 pm
Wednesday7:30 am-6:00 pm
Thursday7:30 am-6:00 pm
Friday7:30 am-6:00 pm
Saturday8:00 am-5:00 pm
SundayCLOSED

Volkswagen Pasadena Inventory

Volkswagen Pasadena Reviews

Ratings and reviews of Volkswagen Pasadena are from Cars.com

Overall
4.8 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Inexperienced Sales Reps.
    by Dennis from Los Angeles, California | April 14, 2020

    Got baited to cone visit their showroom where we never even spoke with the original sales consultant, Robert, and were shown the wrong vehicle with an inexperienced sales rep.

    Customer Service
    Quality of Repair
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    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    5 Star Buying Experience
    by Libby W. from Pasadena, CA | October 05, 2019

    Had a great experience leasing a new Tiguan from Volkswagen Pasadena yesterday! Everyone at the dealership was very friendly and helpful. They took the time to explain every step of the leasing process and provided a very thorough review of the car and it's features before I left. I would recommend this dealership to anyone looking for a 5 star car buying experience!

    Customer Service
    Quality of Repair
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (3.0 out of 5.0)
    60,000 -Mile Service
    by Sil from Montebello | May 06, 2019

    Drop off my car for the 60,000-mile service before 9:00 am, Clair provided excellent customer service. They took the car in a little before 1:00 pm (which I understand because I didn’t have an appointment). At 1:38, I received a text stating that my car was in line to get washed and informing me about 3 recommendations for my car that need to be taken care in about 2,000 miles. ($1,759) I had done my research of what a 60,000-mile service consists, and I was not certain that the required services could have been completed in less than an hour. The manager understood my concern but paying almost $600.00 for less than an hour of work makes no sense. Labor Amount $402.50. I have been trusting them all these years, but now I really hope my car is safe. Recommendations: Wiper Blades: $58.00 Accessory Belt $207.00 Oil Leak from Brake Vacuum Pump: $874.00 Rear Shocks $620.00 Sil

    Customer Service
    Quality of Repair
    Buying Process
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    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great service
    by VW from Pasadena | May 10, 2018

    I was really happy with the service. Norman kept me updated the whole time and gave me the coupon that saved 15%. Now I feel a lot safer because I know my car is in excellent condition.

    Customer Service
    Quality of Repair
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    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Service Customer La Verne, Ca
    by Adam P. from La Verne | May 09, 2018

    Came in to service my Mk6 GTI, quality of service is great. They always take the extra step to make sure everything else on you vehicle is in top shape. Norman Harrold was a great help had pictures sent to me, keeps me posted with updates and great communication. Greatly appreciate it!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    VW recall service
    by Samir Meleika from Arcadia,CA | May 04, 2018

    for that reason. Norm set up appointment for me that meet my schedule,when I went he has a loaner car ready and the drop off process took less than 5 minuets. Norm kept me informed throughout the process and the car was ready in 3 hours. Arcadia

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Ideal Service
    by Kevin from Pasadena, CA | May 03, 2018

    Clair and the rest of the service team made my time of service for my Golf quick and efficient, working around my schedule perfectly. Thanks guys! An example all dealerships should follow!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great service
    by GregP from La Crescenta | April 30, 2018

    I have an older Jetta and like any older car time takes a toll and repairs are inevitable. But thanks to the great work at VW Pasadena any downtime is short and they keep me on the road. Clair my sevice rep, has been awesome! She stays in touch throughout the repair process and always keeps me updated and gives clear explanations that even I understand. All of which helps alleviate the stress of dealing with car troubles.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Good service brings Loyalty!
    by Frank from PASADENA, CA | April 30, 2018

    If you go to get your car serviced make sure you ask for Clair ! She is the Best! There are other dealers but none have service Rep like Clair! She knows how pickie I am she tells me what I need to do .

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    VOLKSWAGON GOLF SERVICE
    by MRS WILSON from MONROVIA, CA | April 26, 2018

    Coming to the Volkswagon Pasadena dealership is always a joy and a good experience. The charges are reasonable, and the waiting time is minimal. But if you DO have to wait long, at least there is a pleasant atmosphere with a comfortable waiting room, big screen TV, and eating and drinking amenities. And if you choose to wait outside, you are surrounded by palm trees and a nice patio. The service technicians are always pleasant too. This time, Norman assisted me; he was very thorough and communicative. I've already recommended this place to others, and will continue to do so!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
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