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Volkswagen North Scottsdale

7001 E. Chauncey Ln. Phoenix, AZ 85054

(4.6 out of 5) 65 Reviews
109556202052285213

Why Choose VW North Scottsdale? 1) Discounted Internet Pricing, 2) #1 in Customer Satisfaction 10 years in a row!! 3) We help first time buyers 4) We're the only VW dealer in the state with 2 Master Technicians 5) Only Penske owned VW dealer in the Valley Contact our Internet Sales Management staff at: 1(888)-212-0174

Call (888) 212-0174
Hours of Operation
Monday9:00 am-7:00 pm
Tuesday9:00 am-7:00 pm
Wednesday9:00 am-7:00 pm
Thursday9:00 am-7:00 pm
Friday9:00 am-7:00 pm
Saturday9:00 am-6:00 pm
Sunday11:00 am-5:00 pm
Monday7:00 am-6:00 pm
Tuesday7:00 am-6:00 pm
Wednesday7:00 am-6:00 pm
Thursday7:00 am-6:00 pm
Friday7:00 am-6:00 pm
Saturday8:00 am-4:00 pm
SundayCLOSED

Volkswagen North Scottsdale Inventory

Volkswagen North Scottsdale Reviews

Ratings and reviews of Volkswagen North Scottsdale are from Cars.com

Overall
4.6 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Poor service
    by SC from Gilbert, AZ | August 27, 2020

    I purchased an Atlas Cross Sport from here. I looked over the car before leaving the dealer and there was 2 prominent scratches in the paintwork on the back passenger door. Both were agreed to be repaired by sales as was installing a home link mirror. I garaged the vehicle for a few days before I need to go to the store, I obviously park outside so it's in the blazing sun, I get in the car and turn the ac on.....it's not cooling. I took the car to my local dealer the next day and it seems that the ac has been "fixed" previously and failed to be repaired correctly. Remember that this is a brand new car with now only 300 miles. VW North Scottsdale shame on you for selling a defective car and trying to cover it up with a cheap repair instead of replacing the system. Update- I have just been to this dealership to have the mirror fitted and the scratches touched up. I waited 3 weeks for them to contact me to schedule this before I finally contacted them. I pull in to service and I am told they have no record of paint needing touch up. I said it was agreed when I picked up the “brand new” car. He says ok I will speak to the salesman. Over 2 hrs later I am told my car is ready, but no paint done, as it’s salesman’s day off and we can’t confirm it was approved. The GM said we will have to wait for him to come back to work. Are you kidding me? I am not lying! It was scratched, when I collected the car!!! I am told they will let me know. I live 40 min away from this dealership. I have had the car less than a month, it’s been in the shop for a week for faulty ac. Back for the mirror and now it will have to go in again for paint that they don’t seem to want to fix either. Now they are basically calling me a liar. Denying the paint defects were there when I took delivery of the car. More fool me for not getting it in writing or taking pictures. Do not trust this dealership, get everything written and signed.

    Customer Service
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    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Terrible Service Department
    by Mike H. from Phoenix, AZ | August 13, 2020

    If you want to get your car checked out by people who truly don’t care, bring it here. I was treated so poorly at this dealership, specifically the service department, by a gentleman named Tim LaMay. The first time I interacted with him I didn’t get the best vibes and I was correct the second time after having to bring my car back 1.5 weeks later. After 7 hours of my car being there, I had to call to find info as to what’s going on for Tim to not have an answer and then finally calling me back after about 20 min or so. I take it if I never called, I would have no response. And not even apologetic but so rude and gave ME attitude. Barely explained what’s going on with my check engine light and after I asked how something like that could happen, literally his response “well it’s cheap plastic in there”.......talking about your cars? He even yelled at the lady Debbie at the desk for “misspelling my name” and exclaimed to her “well now you have to find it” referring to my car key. Really? Such a poor representation of this brand and company I WILL NEVER COME BACK TO THIS DEALERSHIP, I will make sure I tell everyone about the service, and it’s funny because after sharing my experience with so many people, many had shared the same feelings who have visited, one even about Tim as well. Terrible terrible terrible service, I will be going elsewhere from now on. Good luck.

    Customer Service
    Quality of Repair
    Buying Process
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    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Came for service, left with a new car.
    by Brent F from Phoenix | December 08, 2019

    Quality service and staff. John Thames helped with all aspects of scheduling repairs and answering my questions. Chuck in Sales was patient and very knowledgeable about the car that I ended up purchasing. Best customer service in Scottsdale.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    VW North Scottsdale
    by D Wyatt from Scottsdale AZ | October 31, 2019

    Quick, comfortable , fair and great work! Got an appointment within a day. The work was done very efficiently and the service department was in touch every step of the way.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Purchase a 2014 vw Passat tdi
    by Ben and Karen from Havasu az | October 27, 2019

    Talked with Jerry (internet manager) worked out a deal over the phone. Drove 3 hours to Dealership. Thomas showed us 4 or 5 cars all were clean and excellent shape. we picked one, test drove it....Ran Great....Eric did the paperwork and we were on the Road home. It was a Great place to buy a car and best of all they stand by what they say. Also pet friendly. Thanks

    Customer Service
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    The Best car sales rep in Scottsdale !!!
    by Jeff D from Phoenix, AZ | October 06, 2019

    We’ve returned again and again to the VW North Scottsdale dealership for the past 12 years because of Dave Bonanno. Dave does whatever it takes and with his no nonsense approach has made every car purchase experience very satisfying; not only ensuring that we were satisfied with our vehicle choice but he also made sure the whole car buying experience was enjoyable. Thank you Dave for getting us into great cars and making sure we were taken care of.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great service!
    by JGiltzow from Phoenix, Az | September 10, 2019

    I moved from LA and the difference of quality of customer service is amazing!! I used to have to take the metro to downtown after drop off and then pick up due to dealer shuttle limitations. Not here!!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Best Dealership in Town
    by Casey Kirgis from tempe az | September 05, 2019

    Best dealership I have ever worked with. Josiah is a great salesmen. Not pushy. No games or pressure. Great buying/ trading experience. Gabe has also been a great service advisor. I will always drive accross town to have service done here. And especially to buy another car when the time comes. Thanks guys

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Dave Bonnano was Excellent
    by DasAuto from Scottsdale, AZ | August 25, 2019

    Dave Bonnano was excellent. He knows what he's doing and is straightforward with his delivery. For anyone looking to purchase a VW, I highly recommend this dealership and Dave specifically. This is my second purchase from VW North Scottsdale and will not be my last.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    VW N. Scottsdale is GREAT!
    by Morgan from Phoenix, Arizona | August 24, 2019

    We have bought 4 vehicles from VW North Scottsdale - that speaks volumes to the type of dealership this is. Fabulous service, great deals, and amazing customer service by salesman Jeff Benson. Couldn’t be happier!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
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