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Vandergriff Acura

1100 Interstate Highway 20 West Arlington, TX 76017

(4.7 out of 5) 426 Reviews
21901

Established in 1997, Vandergriff Acura is a dealership committed to delivering top-notch customer satisfaction. As a Dealer of Distinction with Acura 7 years in a row, we take pride in ensuring that when you purchase a vehicle from us, you will be completely satisfied both before and afterwards. Welcome to our family!! We look forward to serving you, your family and friends in the near future.

Call (817) 380-4975
Hours of Operation
Monday8:30 am-9:00 pm
Tuesday8:30 am-9:00 pm
Wednesday8:30 am-9:00 pm
Thursday8:30 am-9:00 pm
Friday8:30 am-9:00 pm
Saturday8:30 am-9:00 pm
SundayCLOSED
Monday7:00 am-6:00 pm
Tuesday7:00 am-6:00 pm
Wednesday7:00 am-6:00 pm
Thursday7:00 am-6:00 pm
Friday7:00 am-6:00 pm
Saturday8:00 am-5:00 pm
SundayCLOSED

Vandergriff Acura Inventory

Vandergriff Acura Reviews

Ratings and reviews of Vandergriff Acura are from Cars.com

Overall
4.7 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    New vehicle
    by Karla Belmonte from TEXAS | November 23, 2020

    Purchased a beautiful car from Vandergriff Acura over the weekend. My salesman, Lewis Bass made my experience easy and pleasant. Go see him for your next purchase!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    maybe oneday
    by Leroy Doucette from dallas | November 17, 2020

    lewis bass did all he could to help me but sometimes things just dont work out...great guy...i believe he will one of you top earners real soon...peace

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great customer service!
    by Rachel from ARLINGTON | November 14, 2020

    Stop by just to look but Lewis Bass made me an offer I couldn’t refuse. Great customer service, acknowledgeable, accommodating and no pressure salesmanship. Highly recommended.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent experience with Lewis Bass
    by Sherrad Patterson from Arlington, TX | November 14, 2020

    Lewis Bass was excellent at his job!!! No pressure salesman. Provided the information needed and allowed me to make the decision on if I wanted to follow through with the process of purchasing or not.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Certified Pre-Owned MDX
    by John Hunter from Mansfield, Texas | November 10, 2020

    Our sales rep Lewis Bass was great. He met us as we drove up and after briefly explaining what we were looking for took us right to what we wanted. Great listener, paid close attention to what my my wife wanted and worked in a very cordial and comfortable way with us through the whole process. We bought exactly what we wanted at the price we had wanted to pay.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Sales process made better
    by Lucy Ann from Fort Worth | November 10, 2020

    Service was great, humble Sales man Lewis Bass. Experience was fantastic and very professional. Glad to be a customer and will be coming back next time.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Wonderful experience
    by Lupe Alcantara from Dallas, Tx | November 03, 2020

    Easy and great buying experience. Lewis Bass was wonderful and very professional. Highly recommend him for your future car needs. Don’t miss out on this great experience.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Awesome service!
    by Carmella C from Arlington tx | October 19, 2020

    Thank you again Lewis Bass for your exceptional and timely assistance with purchasing a car. You exceeded my expectations on the whole process and appreciate your numerous efforts to make sure my needs were met ... Vandergriff Acura you guys rock!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Bait and switch, deceptive sales techniques
    by MMH from Arlington, TX | September 07, 2020

    This place wasted so much of our time. 2 days worth, to be exact. It was the classic bait and switch. Initially we knew exactly which car we wanted and we called multiple dealerships to see if they had the vehicle in stock before we decided to drive over an hour to get there. Vandergriff Acura of Arlington promised they had the vehicle we liked that we had seen online but we needed to come in that day to get the best price. We came in and of course, they didn’t have the vehicle they had guaranteed us. The salesman was nice and showed us some comparable vehicles. We were looking for a used Acura MDX Advance or at minimum the MDX with Technology package. We were shown an MDX that we really liked and were told it was the Tech package. My husband pointed out that there was no navigation and asked if they had accidentally pulled the base model for us to test drive. The sales person assured us it was the Tech package and he said he would figure out what was going on with the navigation. This was at 4pm. The fininace manager talked numbers with us and gave us some options. He kept telling us what a great deal we were getting for the MDX Tech package and how much we would enjoy the features. We put 20k down on the vehicle and moved on to the financing department. We worked with a guy in finance for another couple of hours while they were washing, cleaning and preparing our car for us. The finance department did their thing, trying to get us to agree for paying a ridiculous amount of money for an extended warranty. We negotiated and paid $1500 for an additional warranty. The finance department couldn’t get their computer to work so we were stalled even longer but we were okay with it since we were getting “such a great deal” on this car. At 9pm we are finally finished, the dealership was closing and we go out to pick up our new car but we get inside the car and check for the navigation, it isn’t there. We told our salesperson again that the navigation was not working. He asked his manager and everyone then realized it was the MDX base model. I thought we were getting a good deal on the Tech ok age and all along, it was the base model. They all apologized for the mistake and told us to take the car home and come back Monday for them to work it out. They assured us they would make it right. We came back on Monday with the goal of leaving with an Acura Advance. This now makes the second day my husband and I have had to miss time at work to try and purchase a vehicle. We were promised differing things from the salesperson, the finance department and the manager. No one was on the same page. The manager brought the new paperwork to me for the Acura MDX Advance we were purchasing and I noticed it showed $0.00 under “options” (where the warranty should show up). I asked him if I would get the same warranty I had agreed to purchase when I was there Saturday and he said yes. He said he couldn’t take more off the sticker price but he would help us on other ways to make our out the door price better. So I verified and asked “you’re taking the extended warranty off my price but giving me the same deal we agreed to Saturday?” He said “yes, this is the bottom dollar price including your warranty.” After I was clear that we were getting the $1500 taken off our bottom dollar amount, we finally agreed on the price and we moved to the finance department. There, the financing guy, who was very helpful and polite, told us that he wasn’t told that the extended warranty would be included in our bottom dollar price so he needed to double check with the manager. The manager came in again and told us that he didn’t agree to that, he didn’t know what warranty we had purchased on Saturday and he couldn’t lose more money by including the $1500 extended warranty. He said he didn’t remember telling us that he would include the warranty and that we misunderstood. We took our check back and will not be returning to this dealership.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (2.0 out of 5.0)
    Deceptive Pricing
    by Brandon Smeltzer from Grapevine, TX | August 30, 2020

    I sat down to negotiate a price for the vehicle I wanted and they presented me with a sheet with $2,600 in addition to the advertised online price (not TTL). I challenged the manager, Cal, about honoring the price posted on the internet and he told me that every dealer does this. I named several who do not do this. The manager said extra fees like this were in the “fine print” on the internet. The manager said he was doing me a favor by taking these fees off. I disagreed and said I expect them to honor the price they post on the internet. There are enough upstanding dealers in the DFW area who do not add on hidden fees to bump up profits at the expense of the customer. I took my business elsewhere.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
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