Valley Buick GMC

Valley Buick GMC Reviews

Ratings and reviews of Valley Buick GMC are from Cars.com

• (5.0 out of 5.0)

  Valley Buick GMC

  by Greg Stattman from Lakeville,MN | December 24, 2019

  We have purchased over 18 cars from the Valley Group.we never think of dealing with anyone else. great to deal with and outstanding service Dept.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  VERY SLOW COMMUNICATION

  by Unsatisfied potential customer from MN | October 30, 2018

  Sent an inquiry about a vehicle they had on the lot with no pictures and they contacted me a day after they sold it. HIGHLY NOT RECOMMENDED

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Always above and beyond

  by Katy Slater from Lakeville, Minnesota | August 06, 2018

  The friendliness and engagement of the entire customer service team is always exceptional

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  4 strikes and you're out.

  by Kayla Gatz from Apple Valley, MN | June 08, 2018

  I don't know where to begin. Valley Buick only cared about selling a car and didn't consider the consequences in doing so. Two weeks ago they sold a car to my vulnerable adult son who knows absolutely nothing about the whole process. He just started a job working 3 days a week and didn't even have a first paycheck yet. Valley Buick DID NOT verify income. If they had, they would had realized that this kid cannot afford $400/month car payments. I hope they're happy when it gets repossessed. So far, we have received 4, count them, 4 letters in the mail from finance companies who denied him a loan that day. My God..... they just kept trying until they found a company who would finance the vehicle. I wonder how many more will show up. That is really bad business..... to keep pushing a loan like that when the finance companies clearly knew he couldn't afford it. What's worse..... he originally went in there for an oil change and they still charged him for the oil change on the car he left there. THEN...... they gave him $5400 for his trade in when he still owed $6400. Didn't bother to explain that at all or offer at least the loan value. The car was listed at $18,999...... total financed was over $23,000. This kid makes $10,000 per year for crying out loud. 3 of these denial letters state he was denied because of insufficient income. WHY DIDN'T VALLEY BUICK PAY ATTENTION TO THAT???? One offered $17,500, but Valley clearing wanted to rip his heart and soul out with the $23,000. Yeah, I'm pissed, big time. I'm still trying to decide if I should take action for taking advantage of a vulnerable adult.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Oil change

  by Barbara Nelson from Apple Valley, MN | May 12, 2018

  Always have good service and a car wash to boot. Thank you.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Great dealership!!!! Two Thumbs up!!!!

  by Kyle Grove from Apple Valley, mn | May 10, 2018

  We have bought 2 cars so far from them. The service department is the main reason. Always fair when shopping for a car and service prices and professionalism is excellent!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Valley Burick

  by Gary Gramm from Rosemount, MN | April 04, 2018

  Love our new Buick, Tim made our buying experience great!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great dealership

  by Pamela Schauer from Apple Valley, Mn | March 14, 2018

  Love this car dealer. Everyone is friendly and helpful. It will be our go to dealer always.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Accessory Installation

  by Charles Bragg from Eagan, MN | February 18, 2018

  Everything was spot on as usual! Great people to work with on new car purchases and service. The facility is always clean and comfortable if you wait for your vehicle.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Damage to my car

  by Frustrated customer from Apple valley, Mn | February 08, 2018

  My car was damaged while it was in for service and the service manager told me they didn't cause the damage and wouldn't fix it.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
PreviousNext
123
Displaying 1 - 10 of 26 Reviews