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United Imports Inc

142 Mill Creek Rd Jacksonville, FL 32211

(4.4 out of 5) 22 Reviews
5335083

Call (904) 395-5645
Hours of Operation
Monday9:00 am-6:00 pm
Tuesday9:00 am-6:00 pm
Wednesday9:00 am-6:00 pm
Thursday9:00 am-6:00 pm
Friday9:00 am-6:00 pm
Saturday10:00 am-4:00 pm
SundayCLOSED

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United Imports Inc Inventory

United Imports Inc Reviews

Ratings and reviews of United Imports Inc are from Cars.com

Overall
4.4 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    WBAFZ9C5XCC751571
    by Dennis Rosario from Willemstad Curacao Duch Antilles | April 27, 2020

    The salesman helped me true everything since I was in the Dutch Antilles and he was telling me how everything was going. the only thing I did was send the money. and they only charged me $500 fee.

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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Avoid this dealership. Very dishonest!
    by MJ from Houston | February 23, 2020

    Run away. I placed a deposit for a Lexus Friday with Ron. The following Monday, Ron calls me that the Lexus has been sold over the weekend. I was like what? Sell a car after the deposit has been made? I kinda of knew it was sold when they removed the car from their website on Saturday and there was another feedback that I read where they sold the car after the customer already made a deposit. So in a way, I was expecting this. Yeah, they will rave about their amazing reviews online. I am the person that does their Due diligence. I can say that I have read every single feedback from google and like 6 other websites. Based on my observation, everytime a customer post a negative feedback, they will make up some excuse to cover themselves and they never take responsibility. So expect this from this review as well. So if you deal with them, expect them to screw you over in pre-sales and after sales.

    Customer Service
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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Thanks United Imports!!!
    by Edward Betts from Roxboro,Nc | December 17, 2019

    I bought a great vehicle here and the staff provided great customer service and professionalism. I'll definitely buy here again the next time I make a vehicle purchase. The car was shipped out of state ahead of schedule and without incident. Thanks Ron for the great customer service and your assistance with the process. Sincerely, Edward

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent service
    by Nick kapoor from Savannah. GA | December 06, 2019

    Highly recommend United imports... The owner Michal is really helpful n made sure we were satisfied with our purchase ... no issues at all .. will be coming back for future vehicles. I will definitely recommend this place .. not like other dealers who don’t care once you got the vehicle from them... customer forever... Thanks again

    Customer Service
    Quality of Repair
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    I bought a 2011 535i BMW.
    by Mitchell Whitehead from Jacksonville ,Florida | September 24, 2019

    My name is Mitchell Whitehead and this was the best experience I have ever had purchasing a car. And Michael provided the best service, thanks

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    2008 BMW 650i
    by Jasmine Phommachanh from STRATFORD | August 23, 2019

    Omg my husband and I had the best experience buying my BMW 650i from Ron. From the first email until we drove off the lot. The process went smoothly, friendly environment.

    Customer Service
    Quality of Repair
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (3.0 out of 5.0)
    Steer Clear!
    by Honey from Columbus, Ohio | May 20, 2019

    I did not purchase a vehicle from United Imports due to my undesirable experience with Ron. First contact with Ron was made on Tuesday, where we discussed flying into Jacksonville on Saturday to purchase the vehicle. Ron assured me that the vehicle was in pristine condition and proposed that I put a refundable $500 deposit on the vehicle to ensure that it would still be available on Saturday. He continually referred me to the online reviews in attempts of getting me to purchase the SUV. He said that the form depicting the specifics of the deposit was available on their website – which is false. Tuesday evening I requested that he send an email with the deposit form and some in-depth images, which he agreed. Ron informs me on Weds that three other parties are interested in the vehicle as well and that we need to move quickly. He was yet to send the email containing the detailed images and the form with the details of the proposed deposit. Wednesday evening at 5:57 I got a call from Ron (because he was busy with customers the entire working day). I returned the call a few moments later only to receive a text stating that he will get in touch first thing Thursday because they closed at 6. Late Thursday afternoon Ron informed us that the vehicle would not be available by Saturday, but did not have an estimate time of availability. He said that the vehicle needed to be worked on, but did not know the specifics. His demeanor was condescending throughout this conversation, even going as far as to mock me for attempting to negotiate with him with the statement, ‘Life doesn’t work that way, honey’. He again brought up the other three prospective purchasers and clearly implied that I should appreciate the fact that I was given the first opportunity for the vehicle. Mind you, I had yet to receive the form to put a deposit down. The car is listed for sale but was unable to be sold due to the work needing to be completed on it. A week was wasted trying to get information that this man clearly did not have. The guaranteed pristine vehicle was in the shop but he could not tell me why. United Imports consists of ONE salesman (Ron) and ONE mechanic but puts on the facade of a huge, booming business. Throughout the entire ordeal he would constantly refer to the reviews. Tread carefully through them; most are superficially positive but the reviews that hold any useful information are negative. Most of the negative reviews have an unprofessional (childish even) response from the owner (which I expect to receive as well). The experience was negative all around. Normally, I would not allow a low grade salesman deter me from a purchase but this was too much. I highly recommend you shop elsewhere to maintain your dignity. A business cannot treat people with such impertinence and still expect a sale. After all, “Life doesn’t work that way, honey”.

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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Think Twice - Please Read
    by One of Many from Jacksonville, FL | March 08, 2019

    Purchased a 2013 BMW X5 with Ron who promised everything possible! Car was driven for 1 week, keep in mind I work from home so rarely driven, engine started knocking. Took to dealership to talk to someone was told it was my fault, Michael said he drove the s$*t out of like like he does all other cars and nothing was wrong. Car examined by 2 different BMW specialists who stated it had to be sold like that! 4 Thousands miles into the purchase it finally stopped working and my engine locked up. Nothing more I could do but pay $9,600 for another used engine and labor!! Michael and united imports does this to people, sells cars they know do not work and will screw you over!! I would not tell my worst enemy to buy a car here, scam artist that will cause you financial issues guaranteed!! Think twice before buying from this dealership, I'm a prefect example of getting screwed over and losing most of my savings due to a horrible person!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    service question
    by Eliseo Crespo from Fernandina Beach, Fl 32034 | June 27, 2018

    Called to speak to owner he was out of town talked to Ron he sounded upset with my calling him and not answering,the mechanic was very rude and belongs in the back only in a cage!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great customer service
    by Michele D. from Jacksonville, FL | May 25, 2018

    I loved the experience of going to a dealership and not being pressured to buy a vehicle. They are passionate, understanding, and honest. I highly recommend them for your next buying experience. I gave the facilities a great because it is nice and clean, but I believe that they have truly outgrown there current facility and need to expand their business, which is a great thing.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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