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Tracy Mazda | Page 2

2680 Auto Plaza Drive Tracy, CA 95304

(3.6 out of 5) 23 Reviews
173889

Come visit us at Tracy Mazda in the Tracy Auto Mall! With our team of friendly and knowledgeable sales consultants, you'll never have a better car buying experience. To schedule an appointment to test drive or receive more information on this vehicle, please contact our sales team at 888-847-7788

Call (888) 847-7788
Hours of Operation
Monday10:00 am-6:00 pm
Tuesday10:00 am-6:00 pm
Wednesday10:00 am-6:00 pm
Thursday10:00 am-6:00 pm
Friday10:00 am-6:00 pm
Saturday10:00 am-6:00 pm
Sunday10:00 am-6:00 pm
Monday8:00 am-5:00 pm
Tuesday8:00 am-5:00 pm
Wednesday8:00 am-5:00 pm
Thursday8:00 am-5:00 pm
Friday8:00 am-5:00 pm
Saturday8:00 am-5:00 pm
SundayCLOSED

Tracy Mazda Inventory

Tracy Mazda Reviews

Ratings and reviews of Tracy Mazda are from Cars.com

Overall
3.6 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (2.0 out of 5.0)
    Bad experience over all!
    by Martin from Patterson ca | June 28, 2017

    Used cars over priced!!! Car didn't had battery charged. They didn't wanted to negociate at all waste of time... I went to a diferente Mazda dealer and we were able to negociate with them!! This dealer no good!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (2.0 out of 5.0)
    Bad experience over all!
    by Martin from Patterson ca | June 28, 2017

    Used cars over priced!!! Car didn't had battery charged. They didn't wanted to negociate at all waste of time... I went to a diferente Mazda dealer and we were able to negociate with them!! This dealer no good!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Poor Repair and Parts Supoort
    by Stevalue8 from Stockton | June 03, 2016

    I bought a 2016 MX5 Miata from this dealer. The convertible top failed within days. My car has been into Tracy Mazda's service dept for repair three times and is not repaired. Do I need say any more of their customer service?

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    very upset
    by unhappy customer from stockton ca | April 07, 2016

    I give this company no stars overall for not being trustworthy and honest with customers.My check engine light was on so i took my car to them.they ran the codes and it came back my evap pump was faulty however after examining my car for 4hours.the mechanic couldn't find a problem with my pump,he did say there was a lot of cob webs in my pump so that could be a reason for setting off the code.so i leave with my car and got all the way back to stockton to have my car start smoking and leaking.i called the dealership they insisted to pay to have it towed because they assumed that the pump came loose.after being towed back it took an hour for them to tell me that my pump broke which is hard to believe considering the men said it was fine.so i insisted that they pay for it since its their fault and they worked on..the mechanic than told me that my pump broke on its own and that my pump is faulty and that its my responsibility to pay to fix it...I was extremely upset now when its your fault you dont want to pay...I'am completely shocked how dishonest these ppl are.everyone makes mistakes just own up to your faults.I refuse to pay for their services so I'm now contacting the manager and the higher bosses

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Overall good experience
    by MG from Tracy ca | August 20, 2014

    Amy did a great job working with me and arranging financing for a used car. She is very down to earth and not high pressure. I would recommend her to someone if they are looking for a great experience.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great people!
    by niner fan from Lodi, ca | June 30, 2014

    Great people. My sale rep had to leave for the day before we completed all of the paper work for my used car. She actually stopped back by (with her kids in the car) to make sure everything was ok! I live the fact that the online car was on the lot, at the quoted price! these guys rock!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Delays in Fixing Vehicle Caused Major Headaches
    by Concerned Consumer from Berkeley, CA | June 24, 2014

    My experience with Tracy Mazda was the worst situation I have ever had with an auto service center in over 40 years of automobile ownership. My vehicle broke down on the freeway and was towed to Tracy Mazda. Tracy Mazda was exceptionally slow in diagnosing the problem(s) and offering any workable solutions to fixing the problem(s). Over a period of nine weeks my vehicle was in and out of their facility, they failed to follow through on ordering parts expeditiously. I had to keep calling and emailing to get them to do anything to move the repairs on my car forward. During this period, they refused to cover the costs of a rental vehicle even though the delays in repairs were entirely their fault. After more than two months in their shop, they still could not get the “check engine” light to go off even though the car was running fine at this point. So, rather than recommend any other solutions they simply indicated that I needed a new engine. On top of that, their “full-circle” inspection failed to identify several loose screws in the passenger side front door that was preventing it from closing properly. Then, after indicating they were going to clean the car before returning it to me, it was given back to me in an absolutely filthy condition with the exterior unwashed and the interior full of dust and smudge marks from dirty work clothes. I communicated my displeasure about the way I was being treated in this process to the dealership’s general manager and he indicated that it was my fault that the repair process had drug on for more than nine weeks. Blaming the customer for serious lapses in service and follow-through seems to be their way of covering up their own mistakes. The lack of conscientious customer service in my case at Tracy Mazda was truly appalling.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (4.0 out of 5.0)
    Very good service.
    by George from Sebastopol, Ca | March 10, 2014

    The people were very nice and informative. The price on thee truck I was interested in was a very good price, I just decided it wasn't the truck for me.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Time Wasters
    by Discerning Consumer from San Jose, CA | February 06, 2014

    Sent the request for an internet price quote, which should be a fast and easy way to buy a car. I got many e-mails about cars that were not the one I was looking for, and also got several phone calls. I never could get a price out of them. After discussing thoroughly what I wanted with two different people from their internet sales department, they continued to not hear me and just wasted my time. I got fast price quotes from two other dealers, and two additional dealers gave me price quotes after a bit of effort, but none took as much of my time as Tracy Mazda, and even after discussing the matter with their sales reps and getting assurances that they would send me a price quote, I still did not get one. I did get at least 4 e-mails that said "click here for your vehicles e-Brochure and e-Price quote," but none were for the vehicle I had asked about, so just more time wasted.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great service
    by HansRams from Modesto, CA | September 13, 2013

    just bought a used certified mazda3 from tracy mazda 2 weeks ago. I gave them a reasonable monthly payment and they hit the target. Love the car also. I keep thing of reasons why I need to go and drive. lol Thank you Amy. this was my first car purchase and you made it a very good experience for me. thank you to the entire team too. Buying process was very simple. they asked me how much my monthly would be. they came back with what they found. I okay'd it and signed the papers. and I got the car. very simple.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • Displaying 11 - 20 of 23 Reviews