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Toyota of Lincoln Park

1561 N Fremont St Chicago, IL 60642

(1.5 out of 5) 12 Reviews
85489201956161931

Call (312) 548-8489
Hours of Operation
Monday9:00 am-9:00 pm
Tuesday9:00 am-9:00 pm
Wednesday9:00 am-9:00 pm
Thursday9:00 am-9:00 pm
Friday9:00 am-9:00 pm
Saturday9:00 am-7:00 pm
SundayCLOSED
Monday6:30 am-7:00 pm
Tuesday6:30 am-7:00 pm
Wednesday6:30 am-7:00 pm
Thursday6:30 am-7:00 pm
Friday6:30 am-7:00 pm
Saturday8:00 am-5:00 pm
SundayCLOSED

Toyota of Lincoln Park Inventory

Toyota of Lincoln Park Reviews

Ratings and reviews of Toyota of Lincoln Park are from Cars.com

Overall
1.5 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Don’t like vultures
    by Not gonna be a naive buyer from IN, IL | March 23, 2021

    A reply was that you changed ownership in 2018 and it would be better. Doesn’t look like reviews went up. Won’t be coming there now.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Avoid this dealerships at all costs
    by chicago23 from Chicago, IL | March 18, 2021

    I had an appointment to see a used car. I was on time and they made me wait an hour just to tell me the car was sold. A bunch of liars work here. Avoid them!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    I wish I never went there
    by Angie from Chicago, IL | March 15, 2021

    I am very disappointed with Toyota dealerships in general but especially with Lincoln Park because the employee told me that Toyota sold me a brand new car with a defective battery just to make a sale and pawn off problems on me, the customer. I was told that my car didn't start because it had been sitting at the dealership and the battery wasn't charged but that would have only made sense if I just bought the car. I have been driving the car for 6 months and then it randomly wouldn't start. When I asked what was wrong, the employee initially laughed in my face and said I don't know because the battery tests came back fine. But then my paperwork says it wasn't fine...what a mess. Makes me want to vomit thinking about ever going back.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Lack of Respect for Customers
    by Hiawatha from Chicago, IL | October 02, 2020

    1- I had a very simple question I needed answered about a particular model (such as, does the Corolla come with heated seats?). Rather than answer it, they kept insisting on asking me questions. After several more exchanges I gave up. I called another Toyota dealership and they gave me the answer within 2 minutes. 2- I made an appointment to test drive a specific car, but when I arrived the car was nowhere to be found. Yet they were so disorganized that they made me wait for nearly half an hour while they brought it down for me. They were not apologetic about the fact that they did not uphold their part of the deal in having the car available, and that they did not even try and notify me when they realized (or rather should have realized) that the car I was making a special trip in to see would not be available. 3- is it that hard to wear a mask?! about half of the employees I saw were not wearing masks, and some were wearing a mask with their nose sticking out. Where is their concern for their customers? This experience taught me that, in fact, they have no concern for their customers.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    DO NOT BUY DEALER-SOLD TAMPERED MILEAGE CAR
    by Judy from Atlanta, GA | August 23, 2020

    Do not buy from this dealer. Sold me a car in Chicago in 2018. Moved to Atlanta in 2019. When I applied to register my car in Atlanta, the Atlanta DMV noticed that the mileage on the VIN did not matchup. Carfax put a red alert on the VIN and I am still trying to find out the exact mileage on the car. Apparently, it was in an accident prior to dealer purchasing. Car sat on their lot for sale for 4 months until they say me coming, Had I not relocated, I would not have found this out.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    Not as good as two years ago.
    by RJF from Chicago | July 28, 2020

    Recent shop work ,ok but price and diagnostic information was lacking . I didn’t receive a copy of the diagnostic print out . The bill was noticeably high than estimated.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Terrible Management
    by Josiah from Chicago | November 29, 2019

    Went in to look for a used Corolla. A bunch of salesmen were swearing at each other's direction as I walked in. It took me 15 minutes to speak to someone and by that time, I was approached with "yeah, this kind of thing happens here all the time. I apologize." At that point, I left. Very unprofessional place and can't imagine being a committed customer to that location.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    The worst
    by Buyingsomewhereelse from Chicago | November 23, 2019

    I’ve been researching exactly what Toyota I wanted to buy. Salesman was TERRIBLE. Could not answer questions. Left me and friend stuck on the 3rd floor of the building in an open garage with the elevator jammed. We had to find an emergency exit.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Pete, Sales Manager, Beyond Unprofessional
    by Rude Pete from Chicago, IL | October 17, 2019

    Went to buy a New Toyota Rav4 Hybrid. We were interested in the XLE Trim in a gray or black color. They told us that the only one they had was up in Michigan so they'd have to drive up there and get it. After waiting three or four days and having to call four or five times we finally got an answer on the car, it 'was damaged' and they couldn't sell it to us. How they didn't do their due diligence ahead of time to see if one of Toyota's own New cars was damaged is beyond me. I think that they likely sold the car and this was their backpedal. So we waited for them to locate a different car, also in another state. They kept emphasizing what a terrible inconvenience it was for them to have to go get these cars, even though we were about to give them nearly $40,000 and patiently waited while they got their slip-shod operations in order. We went to see the latest one they found yesterday, and the specs we were promised were missing. After our salesperson promised us 'oh yeah all of that come in every XLE standard, no question'... well here it was and guess what was missing, most of what we wanted. So we went back in to their office and tried to find another one. After locating what we hoped would be 'the one' we went back out to look at the one we were looking at. At that moment Pete, the sales manager, popped up and started aggressively questioning us. He didn't introduce himself, no nametag, no 'hi how are you?'. He said 'What don't you like? Why don't you want this one?'. We responded that it didn't have XM Radio (by the way Toyota, what New car doesn't have XM?), and that the screen was crappy compared to the nicer option available. He said 'fine we'll give you your money back, fine' angrily. We hadn't paid for the car yet. This guy was quite obviously amped up for a fight. We said 'well we found one we like that's right in Milwaukee' to which he replied 'No, we're done with that. No more dealer trades. We're done'. As if we were inconveniencing him with our business. No apologies for the four visits we had to this dealership with fifteen people working but only one who would pay us an ounce of attention. Pete could not have been more unprofessional. No handshake, no introduction, no 'how can we make this right?' like a true salesman. I will be telling every single person I know who might be in the market for a car where to avoid, Toyota of Lincoln Park. As long as Pete works there, I will make it my mission to spread their bad reputation. Pete was so rude and inconsiderate that I will never step foot in this place as long as he works there. We had a $36,000 check in hand to give this place, and Pete single-handedly ruined it.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    They'll say anything they can to get you in and ou
    by Shane Wasilkoff from Chicago | May 06, 2019

    I have had SERIOUS issues with Grossinger. The day I bought my car, the check engine light came on. I brought it to Grossinger and they kept the car for 3 days while they got the part and made sure it was installed correctly. When I got my car back, there were huge deep scratches on the side of the car. They took the car back and said they would fix it. They kept the car for another 2 weeks while they repaired it. Then, they drove the car to a body shop in the FAR suburbs of Chicago and added over 80 miles to my brand new car with only 60 miles on it. I made multiple calls, sent emails, and left voicemails to Grossinger and they never responded to me. There were many more issues along the way, but the general manager promised he would make it right after multiple mess ups on their part. He asked me to think about what would make it right, I suggested that we continue the maintenance service to be extended past one oil change, they said they would look into it and get it done. And have ignored me since. Basically, they will say WHATEVER it takes to get you to buy a car, then say whatever it takes to make you go away.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
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