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Toyota of DeKalb

1890 Sycamore Rd Dekalb, IL 60115

(4.3 out of 5) 18 Reviews
301202092584641

Call (815) 825-4133
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-6:00 pm
Saturday9:00 am-6:00 pm
SundayCLOSED
Monday7:30 am-6:00 pm
Tuesday7:30 am-6:00 pm
Wednesday7:30 am-6:00 pm
Thursday7:30 am-6:00 pm
Friday7:30 am-6:00 pm
Saturday7:30 am-4:00 pm
SundayCLOSED

Toyota of DeKalb Inventory

Toyota of DeKalb Reviews

Ratings and reviews of Toyota of DeKalb are from Cars.com

Overall
4.3 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Do NOT go here
    by John from Dekalb | December 18, 2020

    Brought vehicle in for standard service, they did $2000 in damage, then deny that they did it. Shady owners, employees, and all around awful company to do business with

    Customer Service
    Quality of Repair
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    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Don’t do it
    by Jon Singleton from Rochelle, IL | January 29, 2020

    Went and looked at vehicle. Called the next morning. Told them I would be in that day after work to buy it. For their asking price. They message me back confirming this. Then they sell it to someone else before I can come in. No call. No nothing. Lost my business and everyone I knows business.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Stellar Customer Service
    by Katie Morsh from DeKalb IL | August 26, 2019

    I am beyond impressed with the stellar cutomer service provided in the service department. Called Saturday and they were able to get me in Monday:) Adam in the service dept is always pleasant and gave me an update while I was sitting in the waiting room which is also incredible. A pleasure doing business in my town!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    This is the place to shop for a new vehicle!
    by Joel from DeKalb, IL | December 06, 2018

    This is the place to purchase your next new Toyota. Very professional and experienced staff. Brian Bemis Toyota does it right! I will be a life long customer.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great customer service by our saleman!
    by Lou Ferrante from Kirkland IL | November 06, 2017

    Johnny Garner was the salesman who helped me with the purchase of my used truck last month. Johnny provided the type of customer service that is hard to find nowadays. Keep up the good work Johnny and we will be back to see you in the future! Lou and Becky

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great experience. Took less than a week to close
    by Bill and Mary from Geneva from Geneva, illinois | July 28, 2017

    Mike Strafanik and Tony were fantastic Both thought out of the box No pressure to buy They both listened

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    customer
    by Mal williams from Belvidere, il. | July 23, 2017

    My experience with this dealership was very good. I found the salesperson Marisa Burgin to be very helpful and knowledgeable about her products.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Customer Service
    by Ken Joynt from Sycamore, IL | June 08, 2017

    purchased a new tundra from Briam Bemis Toyota, They have great customer service.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    Poorly managed.
    by Marc Taylor from Woodridge, il | March 07, 2017

    I wanted to like this dealership, but they really showed no respect for my time. I purchased a 1998 Toyota mini van from them and I was told by the salesman that the vehicle was well kept and came with 6 keys. Unfortunately, after buying the vehicle I learned that none of them worked the doors. When I called and talked to the manager he offered to pick up the cost of the key cut but not the cost of the keys, he also refused to mail them to me because he feared the safety of shipping. I have known jewelers who mail rings and watches worth ten times the cost of this vehicle. I told him this would cost two hour of my time for something which should have been included with the vehicle as promised. This was poor judgement on their part. This is the second time they played with my time frivolously. I would not recommend buying anything there in the future. I feel sorry for their salesman Mike who has to work for these guys, he was the only decent part of this buying experience.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Sycamore Toyota Rav4
    by Melanie Wendt from Elgin, IL | February 04, 2017

    I was pleased with the service and people. Faruq Solebo was courteous and helpful. They helped me into a new car that was more to my liking. The only issue would be the wait time for paperwork - but understandable.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
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