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Town & Country Ford of Pell City

1101 Martin St S Pell City, AL 35128

(4.5 out of 5) 22 Reviews
148995201982011282

Call (877) 895-4490
Hours of Operation
Monday9:00 am-7:00 pm
Tuesday9:00 am-7:00 pm
Wednesday9:00 am-7:00 pm
Thursday9:00 am-7:00 pm
Friday9:00 am-7:00 pm
Saturday9:00 am-6:00 pm
SundayCLOSED
Monday7:00 am-6:00 pm
Tuesday7:00 am-6:00 pm
Wednesday7:00 am-6:00 pm
Thursday7:00 am-6:00 pm
Friday7:00 am-6:00 pm
Saturday7:00 am-4:00 pm
SundayCLOSED

Town & Country Ford of Pell City Inventory

Town & Country Ford of Pell City Reviews

Ratings and reviews of Town & Country Ford of Pell City are from Cars.com

Overall
4.5 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Review
    by Happy customer Connie from Oxford,Al | July 23, 2020

    Eric Pearson was awesome to work with from start to finish. He stayed in touch though out the process in case I had questions and/or concerns. He was very knowledgeable and professional.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Review
    by Cris from Lincoln,AL | July 08, 2020

    Eric Pearson is great to work with.. Everyone there that I had to deal with was great. Only person I found that I didn’t care to work with was the financial guy. Very pushy.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Scotty Millender
    by Marcus johnson from Pellcity al | November 30, 2018

    It was a pleasure working with Marcus Johnson on the trade of my car and purchase of my new Ford Edge he started helping me online and communicated with me well through out the whole process and even got me a better APR than my bank. I would suggest to anyone to ask for him for their purchase at Town and Country Pellcity Ford

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    Love the truck, but staff is less desirable than e
    by James Parsons from Cropwell, Alabama | March 12, 2018

    Bought a used Toyota Tundra here with no problems except the dealership did not put any fuel in the vehicle at the time of purchase, leaving me on empty. 3 months later I refinanced the car and wanted to cancel the gap policy I purchased which is Ford Motor Gap coverage. When calling them they stated it is the dealerships responsibility to refund the money owed. Call the dealership and spoke with the finance specialist there and was told that the leinholder would refund me the money. Everyone sending you to someone else. So, I went by the dealership this morning and spoke with the finance manager and was immediately frowned upon by him and he was irritated that I was even there. He kept insisting that they would refund the money back to wells fargo and that they should have taken that amount out of the payoff amount because that is the law. Well, that didn't happen and I am still researching my options as to what steps to take to get the pro-rated amount refunded to me. In sum they are pleasant to by from, but not so pleasant when you want something from them. With this now etched in my memory, you won't sell me a second vehicle. Hope others read this and see their true colors.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Our great New Truck!
    by The Gilley’s from Moody, Al | February 16, 2018

    Mr Ronald Beavers is a great salesman! It has been great working with him. This was our second truck he has helped us with. He knew what we were looking for and helped us to find the perfect one! We were looking for leather seats to replace the cloth seats, and Mr Beavers helped us to find the style that was the perfect match! We would recommend him to our friends and family! Thank you Mr Beavers for you kindness, your help, and the great service! Thank you all for your kindness and service!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Review for town and country ford Pell City
    by Ronald Beavers from PELL City , Al. | February 15, 2018

    Very friendly staff and very nice. Made me feel very comfortable ! Salesman was great ! Facility was excellent, Will definately come there for next car . This was the third car I bought from there.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Greg white salesman at town and Country Ford
    by Steve Pardue from Moody al | February 11, 2018

    Bought a 2015 truck. Greg White was my salesman. Just wanted to let everyone know how great he was and courteous, very knowledgeable made the experience worthwhile. I would definitely use Greg again if I have to purchase another vehicle . Thanks again Greg, Steve Pardue

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Mr. Hobert Thomas
    by Hobert Thomas from Leeds, Al. | December 27, 2017

    This was my 1st experience of buying a vehicle from Town and Country in Pell City, Alabama, and I could not be more pleased with the service and courtesy shown to me and my wife on the purchase of our 2018 Ford escape. Our sales person Norman Wilder has been a lifelong friend of mine, as well as his sister Cynthia. Norman nailed every target we were looking for on our purchase from sales price, low interest rate, trade in value, and monthly payments. Every aspect of our visit was met with professionalism and courtesy. I highly recommend anyone looking to purchase a new vehicle not to look any further than Town and Country ford, Pell City Alabama, and Norman Wilder

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    fixing my 2005 f250
    by jerry r from ragland | October 03, 2017

    I bought 3 vehicles here F350,ford explorer, and a mustang. over the past 6 months, my truck has been in the service department 6 times and it's still not fixed. last week my truck was towed in at my expense. I picked it up yesterday and it's quit on me again. They have no rental cars available. Terrible service all around.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    well, you wanted a review!
    by Melissa from Sylacauga, AL | September 21, 2017

    The salesman was very nice and I feel like I got a good deal on my vehicle. But 2 weeks later I received a letter from a bank claiming I requested credit from them to purchase the vehicle, I never did that. I went into the car lot knowing which bank I wanted to use and they went behind my back without asking me and submitted my application to at least one other bank. My bank approved me quickly, there was no reason for them to go behind my back and go to other banks. There's no telling how many banks they turned my information into, I'm very upset and ticked off about this!!!!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
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