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Town & Country Car and Truck Center, INC

20 S Craft Dr Alamosa, CO 81101

(4.2 out of 5) 9 Reviews
151436

At Town and Country Car and Truck Center we strive to give each and every customer exceptional care from the initial sale through years of service and beyond. Please contact Jon Griffin today to set up a test drive, 719-588-3263. Print this ad or call and mention that you found our vehicle on Cars.com to receive an additional $200 discount!

Call (719) 992-3452
Hours of Operation
Monday8:30 am-6:00 pm
Tuesday8:30 am-6:00 pm
Wednesday8:30 am-6:00 pm
Thursday8:30 am-6:00 pm
Friday8:30 am-6:00 pm
Saturday8:30 am-6:00 pm
SundayCLOSED
Monday7:30 am-5:30 pm
Tuesday7:30 am-5:30 pm
Wednesday7:30 am-5:30 pm
Thursday7:30 am-5:30 pm
Friday7:30 am-5:30 pm
Saturday7:30 am-2:00 pm
SundayCLOSED

Town & Country Car and Truck Center, INC Inventory

Town & Country Car and Truck Center, INC Reviews

Ratings and reviews of Town & Country Car and Truck Center, INC are from Cars.com

Overall
4.2 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Go anywhere but here
    by Liv from Rapid City, SD | May 07, 2020

    This is a hard review to write. Update - My dream car had an engine failure between south fork ands del norte... this is where my insurance would tow me. Please keep in mind as you read this I live 700 miles away from this dealership. So now the facts.... engine failed on sept 28th at 930am... got towed into their location. Shop is dark, no cars on the visible racks... mechanic on his phone when we arrived at 11am and he stayed at a shelf surfing on his phone till 2pm. Dealership writes repair order and is in receipt of my extended warranty information. My extended warranty was expiring at 100k miles or 10/06/2019. Gm is on strike. So my car sits. Oct 25th strike ends. 10/4. Service tech sends me an email talking about the wrong car assuring me my car is going to get diagnosed I called service mgr on 10/5. No call back Called dealership mgr on 10/15. No call back Called sales mgr...spoke to him...he assured me a call back....nothing. AC Failed on April 25th and emailed Called on Friday April 1 Finally got a call back on Wednesday 5/6 with not covered!! On Nov 12th, a new service tech emails confirming diagnosis had finally happened...over thirty days later, and explains the engine failure. Dealership calls extended warranty with incomplete information for warranty claim. On nov 28th dealership finally sends completed tear down to extended warranty for a new engine to be ordered. Dealership receives new engine on dec 9th. I schedule a flight out there to drive my car back based on the dealership schedule on dec 16th. On dec 13th dealership calls to explain the catalytic converters have gone bad... not only are they not covered.... they cant get them in time from gm to replace them. On Monday dec 16th...I scheduled for the shuttle driver to pick me up at 8am at the alamosa airport with the service tech. Please note it is 14° outside and the airport is closed due to weather. At 820am...I call the dealership myself asking about him.... he's having a cup of coffee and will be on his way shortly. He showed up stating he had no clue I was waiting. The positives...my car was clean, aligned and ready as she should have been, once I finally got there This experience has seriously soured me on Chevrolet....AND YOU COULDN'T PAY ME TO DEAL WITH THIS DEALERSHIP ever again Fast forward 4 months, they didn't install the AC correctly when installing the new engine...Now not only have I paid out of pocket for catalyctics that have been confirmed by 2 separate dealers and my extended warranty that they would have been covered, now add on my AC. BE WARNED....BE SCARED!!!!!!

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    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (2.0 out of 5.0)
    President & Founder Razor Safe Engineering Ser
    by Robert M. Taylor from Manassa CO | December 29, 2017

    I seen a used suburban I really liked for my business at the GM lot, one of the salesman took it away basically wanting it for himself. I was looking for 4 vehicle for my business I guess I'll have to go to Santa Fe NM of Denver to shop for vehicles.

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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    ROGER FROM TEXAS
    by Roger from Texas | July 20, 2017

    I was lucky enough to meet and deal with the dealership and it was a great one. I wasn't so lucky that I broke down. The people at Town and country were more than happy to help me in every way I needed. Jon Griffin made my time there effortless and easy. I would highly recommend them to work with, not saying this because I was in a bind. I have bought alot of vehicles in my life and there was the most enjoyable one ever. Keep up the great work folks. Roger From Texas

    Customer Service
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    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Customer Service!!!!!!!!
    by Gail Spinn from Port Aransas, Texas | February 22, 2017

    I work in the service business and realize the value of good service and helpful folks. My transaction with Town and Country could not have been better. Jon Griffin is a super guy and is so kind. I had flown in from Texas to get my Jeep Commander and I was on my way back to Texas when I had a slight problem. I called Jon and he told me to bring it right back. The service department worked their magic and had a part there first thing the next morning and I was on the road before 11:00 AM. I am pleased with the vehicle. Jon Griffin, the wonderful sales rep, Scott who helped me with the paperwork, and Steven who made the Jeep roadworthy, all worked together to make my experience a happy and remarkable one. Working with a smaller, personal dealership is nice too as everyone is like family. They even paid for my hotel stay and gave me a car to drive until I could pick up my car the next morning. All in all, if everyone treated their customers like this --- it would be a perfect world. Thanks guys! You were terrific. I will call you when I am ready for another Jeep!!!

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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    AWESOME SERVICE!!
    by Gail Spinn from Port Aransas, Texas | February 03, 2017

    These folks are top of my list! They treated me with kindness and respect and made my buying experience the best. Great service department that helped with a hiccup we had on the vehicle. Everyone went out of their way to be helpful and I just love my Jeep!!!

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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Big Thank You!!!
    by Kathy Cruse from Creede, Colorado | February 01, 2017

    A big thank you to Joey and Stephen and the Jeep service department for all of the outstanding service I have received since moving to Colorado over four years ago. They are courteous and professional. I have never had a bad experience and look forward to many more years of the same wonderful service. Last week I finally traded my much loved Jeep Commander. It was a hard decision to make, but Jon Griffin made it the easiest vehicle purchase I have ever experienced. I had a phone conversation with Jon and he really listened. He suggested the Jeep Cherokee Trailhawk. I drove it, then I bought it. It couldn't have been easier. I really loved my Commander and spent the last year trying to decide what to do. Jon made the decision easy and the transaction smooth. Thank you so much.

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    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great service! Highly recommended!
    by Paul from Wellington, CO | January 02, 2017

    Buying a vehicle is always a challenging experience. Hopefully this review will help you seriously consider Jon Griffin at Town & Country Automall. We had a very helpful and pleasant experience working with Jon. We live over 300 miles away which could really have further complicated the process, but it didn't. Jon worked with us consistently from the time we initially talked until we arrived to purchase the vehicle. He was always available and answered the many questions we had promptly and completely. Further he made the negotiation process simple and straightforward so that we knew what we would be paying and had confidence that "our" Explorer would still be available before we made the long drive down. When we arrived, we found no unforeseen surprises or issues and hand as smooth a transition as possible. Our kids even had donuts to snack on while we did the paperwork! Following our purchase we received our title quickly as well. I would definitely make the trip to Alamosa again to work with Jon and the Town & Country team next time I need a vehicle.

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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Jeep Girl
    by Kelsey Horton from Alamosa, Colorado | October 19, 2016

    I walked in with my mind set on a Subaru and walked out that day in love with my new Jeep Cherokee. Jon Griffin and his team provided the information and help to make this fantastic car possible for me! Thanks Town and Country, Alamosa!

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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Fantastic Experience
    by John Johnsen from Albuquerque, New Mexico | June 15, 2016

    I have purchased many cars and trucks from various dealerships around the country over the years. My experience at Town and Country was, bar none, the easiest, most pleasant, and best I have ever had. I worked with Jon Griffin in ordering a RAM 1500 Crew Cab 4x4 Ecodiesel build. Throughout the approximately 6 week period between my order and taking delivery of my truck Jon frequently emailed me with updates and always promptly addressed any questions I had. In fact, much to my surprise, an email I sent to him late one Saturday night with a simple question I did not expect that he would see it until the following Monday. Instead, I received an answer THAT EVENING within less than half an hour. Now that is customer service above and beyond! I asked him only half jokingly if he ever slept or took time off! The actual process of taking delivery of my truck was effortless, the process was smoothly and professionally done, and the briefing on my new truck's controls was complete and helped me get on my way in short order. I went to Town and Country on the recommendation of a friend who had purchased a new RAM 3500 there shortly before and who was very impressed with this dealership and staff. As this review attests, I share that. I have already recommended Jon and Town and Country to a friend who is in the market for a new truck himself. I highly recommend Town and Country Car and Truck Center to anyone in the region who is looking for a top notch dealership to do business with. Low key, no pressure, and very responsive to the customer. Dealerships elsewhere (like in Albuquerque) could learn a lot from the excellent manner in which Town and Country and the staff do business.

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    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • Displaying 1 - 9 of 9 Reviews