Tony Divino Toyota

Tony Divino Toyota Reviews

Ratings and reviews of Tony Divino Toyota are from Cars.com

• (5.0 out of 5.0)

  Great Dealership

  by Jake from West Jordan, UT | August 30, 2020

  We had a great experience here today buying a car. Chris and Fernando were professional and personable. This is my second purchase from this dealership. Will be back.

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Amazing staff!

  by Tammy Johnson from Layton, Utah | August 16, 2020

  Thank you so much Fernando you are so awesome! All of our questions were answered. You have been a great help. I will recommend my friends to you. My husband and I are very pleased with the customer service you have given us before and after we bought the Toyota AvalonThank you again! The Johmsons

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  My 16 Years Experience with Tony Divino Toyota

  by Jayne B. from Layton, Utah | August 03, 2020

  I have been loyal to Tony Divino Toyota for 16 years. This is the second new car I have purchased from them. The Service Department is extremely reliable and capable. Alex, the sales person was easy to work with. For this last visit I especially want to thank the Service Department Manager and Dennis for making me feel like a special customer. It is employees like them who cause people to return to Tony Divino Toyota.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Disappointed

  by HStoor from Utah | July 25, 2020

  Very disappointed with the salesman Chris. My daughter went in and test drove a Juke. She noticed a rattle in the back. He said he would put it in the shop and check it out. We would be back the next day to purchase the vehicle. However they sold the vehicle that night. So two things wrong with what went down. 1- he told her he would put it in the shop and knew we would be down to get it. 2- they sold the vehicle to someone else knowing it needed to be looked at.

  Customer Service
  Quality of Repair
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  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  BUYER BEWARE!!!

  by Kylie from West Point, Utah | July 22, 2020

  BUYER’S BEWARE!!! Tony Divino is the absolute worst dealership there is, I am actually surprised they are still in business!!! Their service department and the customer service, OR LACK THEREOF, is absolutely ridiculous. They have made MULTIPLE errors with our vehicles, but today was the final straw!!! My husband bought their oil change package, so we scheduled an appointment at 7:00am, and dropped the vehicle off the night before and left the keys in the dropbox so they would have them bright and early. We show up at 7:45 to pick up our vehicle, and it had not been touched!!! We go in to see what is going on, and we are immediately asked who are we working with. We aren’t working with anyone, scheduled online and keys are in the drop box, “Oh, has anyone checked the drop box?” And we are treated like we did something wrong. What in the world??? Don’t they have a list of their appointments??? Then when I am mad and I say, “When I have an appointment at 7am, I xxxx well expect it to be in at 7am!” This little man in the Service Dept goes off because I said “xxxx”. YOU ARE AN ABSOLUTE JOKE!!! NO CUSTOMER SERVICE!!! They could have cared less that they messed up, no apology...NOTHING!!! I will absolutely go to any other Toyota Dealership, never again to Tony Divino!!! Sorry for the rant, I just don’t want anyone else to have to go through this!

  Customer Service
  Quality of Repair
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  Came in for service or repair

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Worst Customer Service - Buy Elsewhere

  by Reagen Child from West Haven, Utah | February 11, 2020

  I purchased my 2019 Toyota 4Runner from Tony Divino. Recently, I had to schedule my 20,000 mile oil change at Toyota Bountiful because Tony Divino couldn’t get me in before a trip - Sure thing, that’s fine. The problem is, as I tried to change my oil myself a few days ago, the oil filter housing was extremely tight and broke my filter wrench. I called the dealership to see if they could help and they refused, told me to call Bountiful. After speaking to bountiful, they’re willing to help me out but it’s over an hour drive from where I live. Called Tony Divino again, they tell me that the only way they’ll touch the oil filter housing is if I give them $25 in labor to LOOSEN the housing, not even remove it. $25 to turn a wrench a quarter turn? They also told me I’d be held responsible if the part breaks and I’d have to purchase a new one. The only people to touch under the hood on this 4Runner is those at authorized Toyota dealerships, so why they refuse to fix this problem is well beyond me. It’s a brand new vehicle and I most definitely advise if you want any sort of decent treatment you buy elsewhere. Outrageous how money hungry and selfish this company can be.

  Customer Service
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  Came in for service or repair

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Best Deal ever

  by Jessie Agpoon from Hanford California | September 08, 2019

  Freeway Toyota in Hanford california went over and beyond my expectation. Russell have been very helpful and made everything quick and smooth along the way even after purchase he help me with all my question and concern.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Unhappy

  by Mike from Ogden utah | August 03, 2019

  The worst customer service after you sell me a brand new truck and don't get my plates before temp tag expires you tell me don't worry if you get a ticket you can show the court tags are on there way that's a day off work to go to court who pays for that me just for spending 40,000 with you . Let's see what they will do to make it right l will post again and let you know think twice many dealers out there

  Customer Service
  Quality of Repair
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  Came in for service or repair

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Purchaser

  by Jim Brown from Lehi, Utah | December 04, 2018

  Sales manager and team very professional! Stayed late (10pm) with no complaints in getting my deal done. You don’t see that much anymore. That’s a “Big deal” and my wife and enjoyed dealing with them.

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Purchased used car found on cars.com

  by Idahoskier from Idaho | November 09, 2018

  Great experience purchasing here. Pretty smooth & the salesperson Paul was very helpful. They originally had the incorrect price listed and when I called back to make an offer I found the correct price. They said they would honor the first price which I thought was pretty nice. Great experience, straight forward salesperson, and honest dealer.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
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