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Thompson Lexus Doylestown

50 W Swamp Rd Doylestown, PA 18901

(4.4 out of 5) 53 Reviews
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Since 1969, Thompson has been been committed to providing the very best in automotive sales & service. Because of our marketplace strength, we are proud to provide unsurpassed values on the best new & used vehicles available-all backed by service and parts teams dedicated to assuring your continued satisfaction. Call our internet sales staff toll-free for all your automotive needs.

Call (267) 327-4919
Hours of Operation
Monday8:30 am-6:00 pm
Tuesday8:30 am-6:00 pm
Wednesday8:30 am-6:00 pm
Thursday8:30 am-6:00 pm
Friday8:30 am-6:00 pm
SaturdayCLOSED
SundayCLOSED
Monday8:30 am-6:00 pm
Tuesday8:30 am-6:00 pm
Wednesday8:30 am-6:30 pm
Thursday8:30 am-6:00 pm
Friday8:30 am-6:00 pm
Saturday8:30 am-3:00 pm
SundayCLOSED

Thompson Lexus Doylestown Inventory

Thompson Lexus Doylestown Reviews

Ratings and reviews of Thompson Lexus Doylestown are from Cars.com

Overall
4.4 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    350 ES Luxury
    by RICHARD ADAMS from BETHLEHEM | July 24, 2020

    They did what they said a said what they would do!! Great experience !! After being turned away at another Lexus dealer (Lexus of Lehigh Valley) Thompson gave me a better deal.

    Customer Service
    Quality of Repair
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Unprofessional
    by B from Texas | February 06, 2020

    Found a car that I was interested in on Cars.com. Filled out the contact information and Levi contacted me via email. He asked me some questions and I told him that I was interested in a particular vehicle. He then said Ryan would call me to discuss the details. Needless to say Ryan was not motivated to make the sale. Levi said he would work the numbers and call me back. The following week I called to speak to another salesman who stated the car was sold. Never heard back from anyone at the dealership. Very unprofessional. Will take my business elsewhere. TERRIBLE

    Customer Service
    Quality of Repair
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    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Nice cars
    by Scooch Pascucci from Doylestown Pa | November 07, 2019

    I just bought an Infiniti QX56 from Thompson Lexus. It was a very positive experience. Ryan McKinnon was my salesman. He did a fantastic job and was very thorough. If you need a good car look him up.

    Customer Service
    Quality of Repair
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    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Professional Customer Service
    by Carmine C from Warwick Pa | April 27, 2019

    The sales personnel treated me like a customer should be treated with respect and knowledge for the automobile they are selling and just like to say thank you to Steve Ciocca.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Superb Shopping and Sales Experience
    by John Endopax from Wayne, PA | April 02, 2019

    From the minute my wife and I entered the dealership, every phase of our experience was superb. Wayne H., our Sales Consultant, was very knowledgeable, professional, and cordial. He never employed high-pressure sales tactics and remained dedicated to finding a vehicle that would meet our needs. Both of us are extremely happy with our purchase, and the CPO vehicle we selected was not to be found in any other dealership's inventory. We also greatly enjoyed working with Chris H., the Pre-Owned Sales Manager, who was reasonable and professional. Capping things off, Sharon G., Business Manager, was very capable, competent, and amiable. The entire extent of our car shopping experience was the best my wife and I have ever experienced, and the outstanding ratings Thompson Lexus Doylestown receives are well-deserved. Our fantastic experience enabled me to easily and happily express to George W., General Manager, the following sentiment: "It is great to visit a dealership where the quality and competency of its leadership and staff are commensurate with the unmatched quality of the vehicles it sells." He smiled and thanked me for this comment.

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great customer service
    by BMW fan from Richmond, VA | October 05, 2018

    Just wanted to say thank you to a great purchasing experience with Ryan McKinnon. Ryan went out of his way to advise us on the purchase and make sure everything was ready for us. Driving 6 plus hours was hectic, but he really make us feel comfortable about our purchase. Love our car, thank you so much!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Thompson is top of the line in customer service
    by Rachel Jones from Philadelphia, PA | December 04, 2017

    I recently leased my second Lexus from Thompson and it was another great experience. Heather took me out to test drive serval cars. She showed me all the features on them and now has me using the voice commands, which I never did before. Marc was able to work with me to get me into the vehicle I wanted at the payment I could afford and even gave me a gift certificate to send in the shop. They are professional and the quality of customer service is appreciated.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Service department severely lacking
    by Aqu83 from Woodbury, NJ | August 20, 2017

    I recently was purchasing a used Lexus hybrid private sale. Thompson of Doylestown was the closest dealer. I could not agree to buy the car without first having a thorough check from the dealer. Specifically the inverter and hybrid batteries working status were important to me. The seller agreed to take the car to the dealer to have it checked before purchase. I called the dealer 2 separate occasions and believe I spoke with Ronnie in the service dept. I explained what I was looking to have done. He first said it was a safety inspection and that cost was $75. My boyfriend who has worked for car dealers told to call back and say that mechanically I wanted the car thoroughly inspected. I even said I want the car thoroughly checked as you would a car that's being traded in and going to be put up for sale on your lot... not sure how much clearer I could have been. I wasn't quite confident the person understood what I was asking both times I called. My boyfriend also called to make sure what I was asking for would be done and it would cost $75. He was told yes it would have a through mechanical inspection including the hybrid battery and inverter and it would cost $75. The seller also called and spoke with the service dept about making an appointment and was told the same thing it was $75. When the seller got to the dealer he was told that a service including all the things being asked for that costs $75 did not exist. It was all over the place and being quoted $68 and $140 etc... To make matters more complicated, the day after I purchased the car some water staining was becoming visible where the frame meets the dashboard. My boyfriend lifted the car matt and saw staples in the carpet and it appeared as if the carpet had been lifted. My boyfriend contacted the seller and asked him about this and was told that was from a water issue from the sunroof but it had been resolved.. Now to back track a bit.. my boyfriend and I had asked about a musty smell the first day we looked at the car. It was very faint maybe smelled like stale cigars to me?? The seller told us the car had just been sitting for a while.. With further research it appears Lexus cars have had many issues with taking on water from inadequate seals and clogging sunroofs. If the water makes its way to electrical components it can be disastrous including causing hybrid battery failure. Not to mention mold growth which is expensive to remedy and a health hazard. Since then I have saw even more water staining becoming more prevalent in humid wet weather all over the headliner, an expert car detailer has checked the car and found extensive mold. He said he knew immediately what that musty smell was. I'm disappointed and expected more from a luxury car dealer service dept. One: you should know what services you offer, what those services include and what the cost is for those services... Two: it would have been nice if the Lexus technician(s) who checked the car paid enough attention to detail to notice the staples in the carpet under the matt and the smell..

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Pleasant online experience
    by Moataz Emam from Cortland, NY | May 16, 2017

    Highly professional dealership. I remotely bought a used car from them that I only personally saw the day I picked it up. They were extremely honest about everything that is wrong with it even stuff that the inspector I sent had missed. I knew exactly what I was buying and they cooperated with me in full. Very responsive by email which is rare in the dealership world. Thanks Victor, Brian, and Kyle.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Worst Experience Ever!!
    by Natasha S from Phila Pa | December 26, 2016

    I'm very displeased with the customer satisfaction service that I received here. I will not recommend this dealership anymore.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
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