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The Used Car Factory

27725 Three Notch Rd Mechanicsville, MD 20659

(4.8 out of 5) 86 Reviews
5244450201961911349

Your Dream Car is Closer Than You Imagined

Call (240) 249-8316
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-8:00 pm
Saturday9:00 am-6:00 pm
SundayCLOSED
Monday9:00 am-5:00 pm
Tuesday9:00 am-5:00 pm
Wednesday9:00 am-5:00 pm
Thursday9:00 am-5:00 pm
Friday9:00 am-5:00 pm
Saturday9:00 am-12:00 pm
SundayCLOSED

The Used Car Factory Inventory

The Used Car Factory Reviews

Ratings and reviews of The Used Car Factory are from Cars.com

Overall
4.8 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Morgan
    by Barbara Morgan from Mechanicsville | December 15, 2020

    Wonderful customer service. We bought a 2017 Equinox and we were in and out within 2 hours. Fastest time ever buying a car. Kevin was our salesman and he was great. Wonderful experience.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Selection and Helpful Sales Professional
    by John and Janet Nagle from Mechanicsville, Maryland | March 06, 2020

    The Sales Professional, Lorrie Johnston, helped us find the right auto for our transportation needs at the right price. We had searched other dealerships in St. Mary's and internet websites but The Car Factory had the best selection and a friendly staff.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great buying experience with a great staff.
    by Ezane Family from Stafford, Virginia | February 10, 2020

    Lorrie Johnston, Kat Sacco and Chris Gentry were very helpful during the process. They provided me with all the information and the deal that fit my need. I drove away with my 2018 Toyota Sienna XLE Premium. Thank you.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Like buying a car from a friend
    by Karla H. from Lexington Park, MD | June 23, 2019

    From when I walked in the door, the Used Car Factory tried to help me get a car. They tried everything to get me financed.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    EPIC FAIL, OVERPRICED, BAD DEAL, NOT IMPRESSED
    by Semper Naldo from Silver Spring, MD | June 19, 2019

    Does not handle snow like the salesman said it would. Overpriced. Takes months to cancel extended warranty to ensure THEIR profit margin. STILL NOT DONE. Focus is their profit margin at your expense.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Great support and flexible pricing
    by Nick Crawford from Fort Meade, Maryland | September 26, 2018

    When I was first looking at a car I was looking at a 2013 FRS, I contacted one of the salesman, his name was Jonathan. He was very helpful about looking at cars and knowing about them. As I got there, I test drove the FRS, I didnt really like it so I asked about another car, and another. He knew about a lot of the cars in his inventory, I ended up on a 2010 Subaru Impreza. As I went through the buying process he was able to help me get the car at a much lower and competitive rate. The dealership was even able to work and provide an active duty military discount. I would recommend this dealership without any concern.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Anthony
    by Anthony from Leesburg, va | November 17, 2017

    All though I did not purchase a vehicle from here, I did have a wonderful experience with them. The salesman kevin did a wonderful job. I would highly recommend this dealership to anyone, and would recommend kevin as the point of contact. Thank you

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Terrible dealership Customer service the Worst
    by Lorissa from Dunkirk,MD | January 21, 2017

    By far the WORST Customer service ever. After 9 phone calls and given the run around re: a cancellation of an extended warranty in October. To be told it was never submitted until December. I was told 2x in November then refund was sent to me per Steve. Here it is January and you guessed it still no refind. Zurich advised me of the amount they refunded The Used Car Factory and Liz til do me it was 1/2 of that. REALLY??? Zurich has been involved to let Liz know that the amount was clearly different. Still haven Never received any check refund And Liz is out. Steve is on vacation then back has no record of the amount the "check" is for. I asked could they FED ex the check and guess what???? Steve told me "it's in the mail". Last week they didn't have my address funny since I get calls and mailings about "specials". Must have lost me address since they OWE me $$. Bunch of run around and no one knows what's going on or who handles the actual check. I'm guessing he check in November got lost in the mail. Would NEVER buy anything from this place. HORRIBLE Customer service. STILL WAITING for my $$$$$$$

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Terrible dealership Customer service the Worst
    by Lorissa from Dunkirk,MD | January 21, 2017

    By far the WORST Customer service ever. After 9 phone calls and given the run around re: a cancellation of an extended warranty in October. To be told it was never submitted until December. I was told 2x in November then refund was sent to me per Steve. Here it is January and you guessed it still no refind. Zurich advised me of the amount they refunded The Used Car Factory and Liz til do me it was 1/2 of that. REALLY??? Zurich has been involved to let Liz know that the amount was clearly different. Still haven Never received any check refund And Liz is out. Steve is on vacation then back has no record of the amount the "check" is for. I asked could they FED ex the check and guess what???? Steve told me "it's in the mail". Last week they didn't have my address funny since I get calls and mailings about "specials". Must have lost me address since they OWE me $$. Bunch of run around and no one knows what's going on or who handles the actual check. I'm guessing he check in November got lost in the mail. Would NEVER buy anything from this place. HORRIBLE Customer service. STILL WAITING for my $$$$$$$

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    good service; fair price
    by Paul from Baltimore MD | October 22, 2015

    Very low pressure sales tactics; flexible in letting me take the car 80 miles to my mechanic; called up the previous owner so I could talk to him about possible problems; fair price.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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