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The Auto Livery | Page 2

4168 Hamilton-Cleves Rd. Fairfield, OH 45014

(3.8 out of 5) 29 Reviews
88856

Please visit us at our website, www.autolivery.com, for a COMPLETE description of this vehicle, including more pictures, vehicle and warranty info. A link to our website can be found in the /About the Dealer/ section found in this ad.

Call (513) 323-3117
Hours of Operation
Monday10:00 am-7:00 pm
Tuesday10:00 am-7:00 pm
Wednesday10:00 am-7:00 pm
Thursday10:00 am-7:00 pm
Friday10:00 am-6:00 pm
Saturday10:00 am-5:00 pm
SundayCLOSED
Monday9:00 am-5:00 pm
Tuesday9:00 am-5:00 pm
Wednesday9:00 am-5:00 pm
Thursday9:00 am-5:00 pm
Friday9:00 am-5:00 pm
SaturdayCLOSED
SundayCLOSED

The Auto Livery Inventory

The Auto Livery Reviews

Ratings and reviews of The Auto Livery are from Cars.com

Overall
3.8 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (2.0 out of 5.0)
    Truck shopper
    by Truckshopper from Cincinnati, Ohio | August 10, 2016

    They had a truck I was interested in but priced too high. Pointed out the difference of $2000.00. They wouldn't come off their price. I moved on.

    Customer Service
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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Just purchased my 8th vehicle from them!
    by Joe Ramsey from Oxford, OH | June 10, 2016

    In the past 10 years I've purchased 7 cars and 1 motorcycle from Jason at The Auto Livery and I've always had a great experience with them. They're fair on price/trade ins, easy and flexible to work with, great at working out financing and finding you the best deal possible. They will always go above and beyond to make sure you are happy with your purchase. Can't recommend them and Jason highly enough! 1997 BMW 328i 1997 Jeep Grand Cherokee 2003 VW Passat 2004 BMW 530 2005 BMW Z4 2005 Porsche Boxster S 2011 BMW 328i 2012 Harley Davidson

    Customer Service
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Very disappointed
    by Amanda from Hamilton oh | February 24, 2016

    Looked at a truck went back with my mechanic test drove it pointed out the problems to the older gentleman he said it was what it was wouldnt come down on the price and was rude when we asked if he would he then told us to talk to Jason who was nice said he would fix the issues and get back to me when they were complete. Never heard back from them or got my call returned 2 weeks later they sold the truck I will never go back there and will never recommend them

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Amazing customer service!
    by Mary and Carlos from Lebanon, OH | February 24, 2016

    Husban and I showed up when facility was closed, unknowingly, because they had a vehicle we were interested in. With after hours they went above and beyond to help us, even though they stayed 2 hours after closing time. The business is well ran and exceptional customer service. Would highly recommend to others. It was a long drive for us, coming from Lebanon but with the above and beyond service we received would definitely shop there again. Appreciate all their hard work, was worth the drive.

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Repeat Customer
    by Car Lover from Hamilton, OH | August 09, 2015

    We have purchased three cars and a motorcycle and will continue to buy from Jason.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Very reputable dealer!
    by ChicagoTom from Chicago | August 09, 2015

    Saw a very rare BMW at Auto Livery, and contacted Jason. I was in Chicago, and communication was very good. Agree'd on a very fair price, and I flew down to see the car. Jason actually picked me up at the airport, which was fantastic, and he showed me some of the current repairs they had done on the car. Customer service was really nice. It's a family run business that they've had on the family for a long time, and it shows. Facility could use a little brightening up. Jason showed me the current repairs and service they were doing, so I waited a bit. Gave the car a test drive, and was very impressed. No initial issues. Jason set me up with both a 3 month 3000 mile warranty, and a long term warranty as well. Drove the car back to Chicago, and everything was fine. Noticed there was an issue with the locks, and had to get it repaired, along with a head gasket issue once I got back. Warranty covered a lot of it, and Jason split the rest of the repairs with me which was fair, as I had gone to a dealer, and they charged an arm and a leg. Overall ... great experience. Would highly recommend Jason and Auto Livery!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Happy with transaction
    by Pamela from Cincinnati, OH | May 27, 2014

    I bought from Auto Livery. I am happy with the car. Jason answered all questions I had and I'm very happy he fixed my remote. Definitely would buy again. The lot has many cool cars with low mileage. And lots of motorcycles, too.

    Customer Service
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Unprofessional and incompetent
    by abused customer, LOL! from Cincinnati, OHIO | May 24, 2014

    I visited the Auto Livery to look at a truck they had advertised online. I had called ahead and spoke with a salesman and informed him that I would be there within the hour. On my arrival, he was no where to be seen and could not be found for a good 15-20 minutes. When he finally appeared, he was basically disinterested in the sale and kept disappearing...I had to continually look for him to ask him questions. There were some issues with the vehicle and when i pointed them out, the general response was "so what? I can fix them and sell it for much more, or you can buy it and deal with it." The lot was not busy and there were two other employees there but they seemed more interested in grilling up their lunch on a barbecue than helping with customers. When I went into the office to negotiate pricing, the older "gentleman" (who is apparently the owner) proceeded to curse and degrade me for asking for a lower price. This was not a lowball offer- I was asking for $500 off the asking price- cash sale. Had I not wanted to buy this vehicle, I was ready to walk out at that point. We agreed on a price and started filling out the paperwork, however this process was continually interrupted, even though the other two employees (including the rude owner) were still just sitting around essentially doing nothing. This caused the process to take at least 45 minutes. All told, we spent at least 2 1/2 hours to purchase a vehicle that we came prepared to pay cash for on the spot and take home. Since I was paying cash and had plates on hand, I did not need temporary tags. I was told that they do not keep the titles and did not have a notary available on hand, but assured that I would have it within a week. At this point it has been nearly a month and I still have not received the title to this vehicle. I have made numerous phone calls to inquire on it and have been told that they should have it "any day now" or that it will be in the mail "today or tomorrow." Although I feel that the vehicle was fairly priced and am happy with it, I will not be doing any further business with them. The only respectable person I found at the dealership was the mechanic who was very open about what issues he felt the truck had and what he would do to remedy them. If I did not have knowledge and experience with working on vehicles, this could have been a very bad situation for me. I say this because I did hear the salesman telling another customer that "some oil leakage from the head is normal and nothing to be concerned with" among other things.

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    disappointed
    by Buyer Beware ! from Chicago, Illinois | April 24, 2014

    I responded to an internet ad for a BMW Z3 for sale by Auto Livery. After numerous phone calls and e-mails, we arrived at a deal. Then they suddenly cut off all contact, making me wonder if they are in the car business or not. Imagine my surprise that the car we had struck a deal on was sold to another customer ! I am very disappointed at the lack of good-faith dealing by this car dealer. Caveat emptor !

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    excellent service
    by danny from cleves, ohio | April 22, 2014

    best friendliest service I ever received at any dealership, and extremely caring helpful and caring and courteous and would recommend to anyone needing to make a purchase !

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • Displaying 11 - 20 of 29 Reviews