Texan Hyundai

Texan Hyundai Reviews

Ratings and reviews of Texan Hyundai are from Cars.com

• (1.0 out of 5.0)

  COVID SAFETY HAZARD

  by Miriam Paredes from Rosenberg, TX | November 28, 2020

  This occurred on November 28, 2020. I went there to get some maintenance on my car. I notices 4 or more employees from this dealership walking around without a mask on. I called the attention to one of the managers at this location and he apologized. Another, Manager, Frank, approached me and my mother to take our temperatures, which was a little to late at that point. However, I tried to explain to him that approx. 4 employees in the enclosed building were not only not wearing masks, but WALKING AROUND. Frank's response was he can't enforce the mask policy due to health reasons of some of the employees with asthma and COPD. If any of his employees have COPD and asthma, they are a greater risk/liability to his company during a respiratory virus outbreak and having a severe illness. His argument was ridiculous and senseless. Not only am I making a REASONABLE request during a PANDEMIC, there is a county enforced mandate that all employees in a business setting/enclosed space wear masks. The manager's response was that of a person I do not want conduct business with, coincides with that of a child, impulsive, and reckless. His conduct was completely unprofessional, telling me "I will pray for you," and "You're the first one to complain and say something about this." I have financed two cars at this place and was planning on financing a 3rd car. I will move my business elsewhere. I will also be posting on google, dealerrater, and dealer. com. These people do not care about their customer's safety, NOT even their own employees for that matter. Such a shame.

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  Came in for service or repair

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  WARRANTY: We agreed to pay $2991 over invoice??

  by RunFromTexanHyundai from Houston, TX | June 22, 2020

  WARNING: YOU CAN'T BE FORCED INTO PAYING FOR THE "WARRANTY" THEY SELL FOR $2000 THEY SAY YOU MUST BUY!!! James told me I was getting a warranty that covered the paint, windows, and so on...even service and that I could use it at any Hyundai. James said we could not remove the option and they include it with every vehicle that leaves the lot. He explained what a great value it was and that was the line item on the "paper" we signed when we asked. They are now saying that I agreed to pay OVER INVOICE?!!! THEY LIE, CHEAT AND STEAL!!! Please go somewhere else. I can't get a callback and it has been 10 months. Tell them you will not pay for the $2991 "warranty"! If they won't sell you the car then run and buy it somewhere else. We bought a Palisade and even though they were in demand they did have them if we had waited another week. James told us we were getting all of that and more than the $1998 Hyundai offering. USAA sent us there through the buying service and would not let us pay "over invoice". The $2991 is listed as "accessories" on the white paper you initial with them that all car dealers act as if it is some sort of binding document. PLEASE LEARN FROM US AND RUN!!!!! GO ANYWHERE ELSE!!! Frank, we will not return a call...nobody will and they promise they will "get right back to you". We have tried for 10 months in total. 3 months ago we were told, by Hyundai, to contact the General Manager. We have, we spoke, they promised to call back...they don't. Again we call, we speak, they say they are still researching and will call back...guess what...they don't. Again....so...the insanity continues. I waited a long time before posting something publically, but I can't allow someone else to be placed in this position, especially when time and money means so much during the pandemic.

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  Shopped for a new car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  REFERRAL

  by Chris Duron from BRYAN, TEXAS | December 23, 2019

  We were told by that the dealership gives out $200 per per person that qualified and bought a vehicle there. My husband has been waiting for his $400 referral for 2 customers since OCTOBER 2019. He was told check is in the mail. He was asked if he had Venmo or Google Pay. I set up Google Pay for him and still have not received anything. The ONLY time she did answer my husband mentioned I was looking for a car. Bright and early the next day she texted did I go online and see anything I liked. Since then she stopped replying to her emails and answering phone calls. I have requested from Veronica $ through Google Pay with reminders sent and still nothing. Next.....CALLING DEALERSHIP DAILY, SEVERAL TIMES A DAY.

  Customer Service
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  Shopped for a new car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Advertising the wrong model!!!

  by Pissed from Pittsburgh | November 20, 2019

  I contact this dealership in Texas from Pennsylvania interested in a truck that they have advertised as a F-250 Lariat. Upon review of that vehicle it’s not at all a Lariat and they know it! The salesperson acted as if I made the mistake and said that someone from the marketing team would correct the error. Two days later they are still advertising that vehicle as a Lariat. Buyer beware... they are not transparent or straight with their advertising so they are probably not straight at all!!!

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  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Read the Fine Print on website.

  by Allen Moore from Humble, Texas | November 07, 2019

  Read the fine print. The price on the site was not the price on the car. When it says Certified Pre-Owned on their website, that does not include the extra $2000 to get it Certified. Drove from Humble to Rosenberg to buy a CPO Veloster and the was told about $2000 extra after we where there, even though I verified that was the price of the car before we went down there. Was told I should have read the fine print. Very descriptive.

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  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Best car buying experience in over 45 years buying

  by Leo Bricker from Friendswood, TX. | June 26, 2019

  I bought a new Sonata SEL at Texan. Julio helped me with the sale. Absolutely ZERO pressure of any sort. Julio knows the cars and can answer whatever questions one has. Chazz helped me set up the tech, getting all the Blue Link and Car Play and everything else set up. Phil is the manager and helped tweak the numbers so they came out where I wanted them to. And Alvaro made the finance and paperwork part of the deal painless. Probably the best car buying experience of the more than a couple of dozen times I've bought a car. Highly recommended.

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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Awesome Experience

  by No from Rosenberg | March 15, 2019

  Easy and painless experience. Salesmen Danny took care of me with the Dodge truck from start to finish. Very transparent which is rare in the car industry. I highly recommend these guys for a professional, personable, and fast transaction. I will be recommending to friends and family or anyone looking for a hemi truck in Rosenberg.

  Customer Service
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Very poor experience.

  by Stanley from Houston, TX | February 07, 2019

  I went Jan 6th 2019, the Texan Hyundai owner did not want to honor a ongoing valid national Hyundai test drive offer and without reason. Ended up leaving without trying anything. Their employees exhibited unprofessional behavior gathered in the lot; smoking-unattentive and unhelpful.

  Customer Service
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  Shopped for a new car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Great Service

  by Janet Spears from Rosenberg Texas | November 25, 2018

  Charles was amazing . Very smooth process and I told him what I wanted no pressure.Great experience Phillip was so helpful getting my old car home with me in my new one

  Customer Service
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great used car buying experience

  by Ag12! from Houston, TX | November 14, 2018

  I recently bought a used 2016 Honda HR-V from Texan Hyundai. I found the car from the USAA TruCar search and knew upfront what I would be paying and Texan Hyundai stuck to that. They offered me a lower rate than my bank would have given me and made the whole process easy. It was worth the drive from in Houston out to Rosenberg and overall had a smooth process. I would recommend this dealership.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
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