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Sutherlin Volkswagen | Page 2

1981 Thornton Rd Lithia Springs, GA 30122

(4.3 out of 5) 108 Reviews
5394927202091101641

Call (855) 948-2632
Hours of Operation
Monday9:00 am-7:00 pm
Tuesday9:00 am-7:00 pm
Wednesday9:00 am-7:00 pm
Thursday9:00 am-7:00 pm
Friday9:00 am-7:00 pm
Saturday9:00 am-7:00 pm
SundayCLOSED
Monday7:00 am-5:30 pm
Tuesday7:00 am-5:30 pm
Wednesday7:00 am-5:30 pm
Thursday7:00 am-5:30 pm
Friday7:00 am-5:30 pm
Saturday7:00 am-5:30 pm
SundayCLOSED

Sutherlin Volkswagen Inventory

Sutherlin Volkswagen Reviews

Ratings and reviews of Sutherlin Volkswagen are from Cars.com

Overall
4.3 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (3.0 out of 5.0)
    Waited too long
    by Mj2500 from Atlanta GA | July 20, 2019

    Normally get my oil change at this location they have good prices and fast. This visit I waited 4 hours for oil change and no one said why, I went to ask and was told Express was not working; they could have said that earlier. Employees are friendly especially Jerry he's always nice.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Good Repair
    by Darien Nixon from Atlanta, Ga | April 05, 2019

    I did not purchase my Volkswagen at this dealership, but I am extremely pleased to say that I’ve experienced great customer service every time I walked in or called over the phone. This is a dealership that I trust and will be returning to in the future!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    RUN DO NOT USE THIS DEALER
    by Lisa Bridwell from Villa Rica GA | March 26, 2019

    CUSTOMER SERVICE AWFUL - DON"T USE THIS DEALER - VOLKSWAGEN JUST LOST A CUSTOMER I purchased my Passat from Heritage Volkswagen in 2010. The team at the dealership at that time were outstanding! They made us feel like family. Naturally purchasing such a great product meant there was very little need to visit the service department except for routine oil changes etc. During those visits the team was fantastic. They made sure that my visit, even routine, was a great one. We moved out of the area so were not able to continue taking the car to the service team at Heritage for several years however about 18 months ago we moved back into the area. Naturally we were not worried about car service because our previous interaction with the team at Heritage had been so great in the past. THE WORLD HAS CHANGED AT HERITAGE. Last May we had some issue with our beloved, tried, and true Volkswagen. We took it into the team at Heritage and was treated much differently than before. The service team was abrupt and not interested in communicating. We seemed to be a bother during our visit. Nevertheless, after several days and $800.00 later we had a new water pump. We were told at the time of pick up there was a one year warranty. Two weeks ago we experienced another big issue, turns out it is the water pump. MMMM less than a year later we need another WATER PUMP, WHAT?! Oh wait no problem it has a one year warranty _ NOT. What the service team failed to tell us was that there was also a mileage restriction and we are 2k miles over that limit. We are under the 1 year mark but exceed the mileage. My husband called and spoke to the service team asking for them to honor the warranty, even if just for the part. He was told they would call him back. After TWO WEEKS and MULTIPLE un-returned calls, we were told today TOOO BAD!. Heritage has a Mission Statement of Good Team Member Relationships, Client Satisfaction, Market Leadership, Good Corporate Citizenship. They say they are accountable at all levels and committed to client enthusiasm and continuous improvement. GUESS WHAT HERITAGE - YOU HAVE FAILED A LONG TIME CUSTOMER AND VW LOVER. I have not seen a demonstration of any of your core values, are they just words? Even after finally talking to a supervisor today you offered no help, no discount for our inconvenience. So for the cost of a water pump HERITAGE, YOU JUST LOST MY BUSINESS.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Service call
    by Bryant from Jonesboro Ga | September 12, 2018

    A little pricey but worth it. Courteous staff, comfortable waiting area. The staff makes this business work. Keep in mind many shops much closer but none compare!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Worst Service from Service Department
    by S Cooper from Atlanta, Ga | June 30, 2018

    The service manager was condescending and rude. It was the worst experience and poor customer service. I will never use this dealership again or recommend this dealership.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    NEVER BUY FROM THIS PLACE -
    by BC from Lithia Springs, GA | May 15, 2018

    Buying the car was easy - the finance and service departments are a JOKE. You will be charged for things that never took place on your car. You WILL be told your coupons are not good (even when the dealership sent the coupons to you), you will be lied to on multiple occasions. Be prepared to spend hours and hours waiting for a scheduled oil change. Then be prepared to be preyed upon by the sales staff trying to sell you a new car that will have just as many issues as the one currently in service. Steer clear of Jerry in service. He pretends to do you a favor, when he is just ripping you off.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (3.0 out of 5.0)
    Do not buy the Gap insurance!
    by Mia from Atlanta, Ga | November 27, 2017

    I love my 2013 ESO, the salesperson was really great. The guy in the finance department talked me into buying the gap insurance but it was cheaper through my insurance company. The finance guy also told me I could cancel it at any time. I went there in July after calling him and I was told I had to do it in person. As of today November 26 the policy is not canceled. I have called him 3 times leaving voice mails and written messages with the operator. I have not heard from him. To me that is poor customer service! !!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Fair Dealership
    by Chris from Marietta, GA | September 11, 2017

    I got a good car for a good price. This is a no frills dealership, but I couldn't have asked for better service.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Customer Service
    by BEVERLY from North Hollywood, CA | August 26, 2017

    Keith was great. Really listened and understood my needs. Management was quick to follow up and provide even more great support. Keith was like talking to a friend.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    10/10
    by Alexandra from Atlanta, Georgia | July 17, 2017

    I love my certified 2013 Jetta, I'm referring my parents to get their next car here too.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • Displaying 11 - 20 of 108 Reviews