Auto.com

Susan Schein Automotive | Page 3

3171 Pelham Pkwy Pelham, AL 35124

(4.8 out of 5) 106 Reviews
148804

Susan Schein Automotive, located right outside Birmingham in Pelham, AL. Our commitment to customer service is second to none. You can visit our website to value your trade. Come see us today and make sure you mention you found it on Cars.com to receive the special internet price. /You'll Do Fine at Susan Schein!/

Call (205) 564-3166
Hours of Operation
Monday9:00 am-7:00 pm
Tuesday9:00 am-7:00 pm
Wednesday9:00 am-7:00 pm
Thursday9:00 am-7:00 pm
Friday9:00 am-7:00 pm
Saturday9:00 am-6:00 pm
SundayCLOSED
Monday7:00 am-6:00 pm
Tuesday7:00 am-6:00 pm
Wednesday7:00 am-6:00 pm
Thursday7:00 am-6:00 pm
Friday7:00 am-6:00 pm
SaturdayCLOSED
SundayCLOSED

Susan Schein Automotive Inventory

Susan Schein Automotive Reviews

Ratings and reviews of Susan Schein Automotive are from Cars.com

Overall
4.8 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Excellent buying experience
    by Karin from Orlando, FL | March 07, 2016

    Found the car I wanted online at Susan Schein Automotive. Negotiated price and trade-in over the phone. Drove 8 hours from Orlando, exchanged cars and drove back home. Straight forward process, car exactly as described, no issues and nice people to deal with.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Perfect Car-buying Experience
    by Diane Miller from Notasulga, AL | February 02, 2016

    The staff at the dealership went above and beyond anything that I expected! Henry, Gary, and Greg were all so very helpful. Henry and Gary treated me as though they were vested in my car-buying experience. I had a budget and an ideal car in mind when I went to Susan Schein, and Henry worked with me to help me find the perfect car for my daughter. They offered attentive service and more importantly, peace of mind! I will forever be grateful to the Susan Schein staff that made this car buying experience such a positive one!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Perfect Car-buying Experience
    by Diane Miller from Notasulga, AL | February 01, 2016

    My visit to Susan Schein was a true blessing! I was in the market for my daughter's first car, and very nervous about the whole process. The first time I spoke with Henry Corley on the phone, I knew that I was in good hands. Upon arriving at Susan Schein, I was greeted by such friendly staff, and they were all so helpful. Henry and Gary talked to my dad and I like they had known us for years, and Greg was equally as cordial while we were signing the paperwork. I found the perfect car for my daughter, and I couldn't be happier with the entire experience. I will forever be thankful to the staff at Susan Schein for being so helpful and honest. I will refer as many people as I can to this dealership!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    2009 Buick Enclave
    by The Yarenko Family from Pelham, AL | February 01, 2016

    Brian was awesome in getting us into our new family car! He went above and beyond any other car salesman we saw in the past three weeks of car hunting. Would definitely buy from him again and recommend anyone to go see him! He will take care of you!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent treatment
    by Becky from Hueytown, Alabama | November 30, 2015

    Henry is a great salesman. He listened to what I needed and got me in it. Now I have a great car with a great payment! I love my new car. This is the second vehicle I bought from Susan schien.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    mr. Joseph b. Dupriest
    by Joseph Dupriest from Calera Alabama | November 05, 2015

    Mr Henrey Coorlet and Mr . Smith and all involved have done a great help , I have just retired and I had some issue on my credit ; they went out the way to get n my wife in the car she wanted . all the people their take ownership of evertdetail

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Outstanding Customer Service!!!!!
    by Fran Gray from Pelham, Al | September 17, 2015

    On Sunday Sept 13, 2015 my cousin and I went to Susan Schein looking for a particular vehicle that was online but not on the lot. Instead I saw this 2013 GMC Acadia Denali. As we was looking at the vehicle to our surprise this person came out asking if we needed help. We both looked at each other and said "does he work here because it's Sunday"? Henry Corley introduced himself and ask if we wanted to test drive the vehicle? I instantly fell in love with the vehicle after driving it. Henry was very professional and friendly all at the same time. He "Did Not" pressure me, he listen to what I wanted and the price range I needed to be in. I returned on Monday Sept 14 and purchased the vehicle. I'm a very happy customer with the "Excellent Customer Service" I received from Salesman Henry Corley, Greg Cromeens and Mr Perkins. They were all GREAT!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    Treated me like I was an inconvenience.
    by Mr. Jacobs from Alabaster, AL | June 13, 2015

    Henry was very unprofessional in every aspect. He acted as if I was an inconvenience. Money was all he cared about and when it looked like I wasn't able to put down the full amount, he shrugged me off and was very rude. Don't let him trick you into thinking you are getting a "good and fair" deal!! Will never shop there again.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent Customer Service
    by Brian & Rakisha Fells , 2011 GMC Acadia from Pelham, Alabama | June 08, 2015

    My wife and I was out just looking a vehicles when we met Henry Corley. At first, we did not have any plans of buying a vehicle on that particular day. We were out looking trying to get ideas of what to purchase when it was time to buy our next vehicle. We informed Henry of our thoughts of a price range and the type of vehicle we was looking for. Henry should us several vehicles that meet the qualifications and price range, but keep in mind it was not our intent to purchase a vehicle. Do to my height, Henry found the perfect vehicle that fit me and my wife would love as well. After test driving the GMC Acadia we both fell in love with the vehicle because it fit everything we were looking for in our next car purchase. Henry did not pressure us at all, he left the final decision up to my wife and I. We are happy with the car purchase we made and thanks to Henry for his excellent Customer Service. Thanks to the rest of the Susan Schein Automotive team in Pelham for making our buying decision easy.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent Experience!!!!
    by Lisa Corbitt from Columbiana, AL | March 27, 2015

    Austin Wheeler did an excellent job as a salesman. I had a very low stress level during the entire process. He was very attentive and helpful. Great listener on my thought process about a car search. I was pleased with his generosity and offer to find me a great deal and "make me happy!"

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • Displaying 21 - 30 of 106 Reviews