Summit Automotive Ford

Summit Automotive Ford Reviews

Ratings and reviews of Summit Automotive Ford are from Cars.com

• (1.0 out of 5.0)

  Bad experience

  by Dan from Beaver dam, WI | June 27, 2020

  It is not uncommon for us to drive several hours for a vehicle. We are from Indiana. We were ready to buy and make the trip. They couldn’t even call us back. Very unprofessional.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Great experience all around!

  by Tammy Wuestenberg from Beaver Dam | October 04, 2019

  It was a great experience all around! Dan was very helpful and spent time with me explaining warranty options, etc. After I purchased the vehicle spent time explaining how to use all the bells and whistles on my new vehicle. I would definitely recommend Dan DeVries! The paperwork process was smooth and effortless thanks to Char Bambrough. She is very friendly and knowledgeable! Great experience all sround!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Was in the shop the day after I bought it....

  by Brett from Nipomo, CA | May 06, 2019

  I bought a used truck from Beaver Dam Ford and had it shipped to the West Coast. It arrived with several EXISTING mechanical issues, NONE of which were disclosed at the time of purchase. Beaver Dam made good on a couple of the simple repairs, but it quickly broke down again. I have had it for 3 months and have driven it twice. The rest of the time it has been on jack stands in front of my house. The amount of rust on this truck is unbelievable, and NONE of the pictures, nor descriptions said anything about it. I'm having to do the work myself because after a $600/month payment I can't afford to take it to a shop. The u-joints on the front and rear driveshaft have gone out and the rust is so bad they can not be rebuilt (the c-clip channel is too corroded). $1100 later the driveshafts are back on. The front axle u-joints are also shot and I am looking at another $800 because none of those parts can be reworked either. All of the bolts underneath the truck are rusted in place and twist off even when using PB blaster and a torch. When I took the truck to get it smogged, the mechanic said that I will be lucky if the exhaust lasts 2 years and I should look into replacing it. There is another couple thousand. Did I mention this truck has 50k miles? I have purchased several cars online and never had any issues. Beaver Dam got screwed when they overlooked these issues when they bought the truck at an auction and passed on the problems to the customer (me). If the condition of the truck was know at the time, I would have RAN from it. The outside and inside look great, but everything under it is trashed. As for their Service Department, I would NOT have them do any work on my car. Since their mechanics thought that this truck was in good enough condition to be sold, there is no reason to think that their repair work will be any better. Ironically, the sales/finance people that I spoke with were very friendly and responsive. If you see that "deal of a lifetime" from them I would strongly recommend seeing it in person AND taking it to a 3rd party mechanic to look it over. If you think that is too much work, then I have a great* truck I want to sell you.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
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