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Suburban Chevrolet Cadillac of Ann Arbor

3515 Jackson Rd Ann Arbor, MI 48103

(4.7 out of 5) 425 Reviews
5edd44cccf96cb2876e85d67f3bdb1b4

Suburban Collection is the largest privately owned dealer group in Michigan. We sold over 40,000 new and pre-owned vehicles last year. Come in and find out why we have so many loyal customers! Don't forget to ask about our monthly Cars.com special!

Call (888) 439-6516
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-6:00 pm
Wednesday9:00 am-6:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-6:00 pm
Saturday10:00 am-4:00 pm
SundayCLOSED
Monday7:00 am-4:00 pm
Tuesday7:00 am-4:00 pm
Wednesday7:00 am-4:00 pm
Thursday7:00 am-4:00 pm
Friday7:00 am-4:00 pm
Saturday8:00 am-2:00 pm
SundayCLOSED

Suburban Chevrolet Cadillac of Ann Arbor Inventory

Suburban Chevrolet Cadillac of Ann Arbor Reviews

Ratings and reviews of Suburban Chevrolet Cadillac of Ann Arbor are from Cars.com

Overall
4.7 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (3.0 out of 5.0)
    Dishonest
    by Rob from BRIGHTON, MI | May 27, 2020

    I have been into your facility a few times. Gorgeous well kept vehicles. Usually at a fair price. However, when I am shopping online and see your vehicles posted for $1 it upsets me. I know this isnt the correct price. Be better than this for the people who purchase from you. I believe that you should be forced to sell the truck I saw and the avenger I was looking at for one dollar each. Just based on principle.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Service Above and Beyond
    by Jonathn from Joliet, IL | March 21, 2020

    Buying a car in a different state is very tricky and very hard. Who knew it could be as easy as this. I was in the market for a Chevrolet Malibu, I didn't know what trim to get. Mina, the salesman, went through every trim and every feature that each trim came with. We found a car that I liked gave me a price that was too good to be true. We did everything through the phone, financing and all. When I acquired the vehicle, it was amazing and it was everything that I expected. Thank you Mina!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    Pay attention
    by TS from Ann Arbor, Mi | December 09, 2019

    Love my new Chevy Silverado, but not a fan of the business ethics of Suburban Chevrolet of Ann Arbor. Word of advice, look over your paperwork closely and get any negotiation in writing. I told Sales Person, when we first met, that I am transparent, and will negotiate with honesty/integrity and expect the same or I will go elsewhere... Well....the lease payment amount was raised without me being advised, at the very last minute and I found out during signing contract papers. The biggest issue was they charged me for damage to the truck bed while under Suburban ownership. They entered it as an option “I” requested which is shady. Added at $495 addition to vehicle cost and this was the dealerships decision to repair (hide) major scratch damage to the bed surface that they did previous to me even seeing this vehicle. This bed liner had to be done so they could actually sell the vehicle. But I don’t believe I should pay for it. Now, I additionally worry that my return lease will be botched, as they seem to not be able to complete as of this date. Whole other story there... All efforts to mitigate these simple, yet important consumer issues, have been ignored. All I required was honesty and integrity. I regret doing business with SCofAA.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Don’t buy used cars from here
    by 123ABC from Lansing, MI | March 10, 2019

    The used car lot was very small. The building was dirty and run down and the salesman wanted nothing to do with us. Car looked nothing like the pictures. Would not recommend.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Very Disappointed
    by Dr. Paul Peterson from Pinckney, MI | January 08, 2019

    I called for an appointment for an oil change for my Saab 9-5. I have been a customer for 15 years and have been pleased with your service. However, today I was told that I could not get a loaner since I have a Saab, a car I bought from you, even though I have always been given a loaner in the past. I have a doctor's appointment and would need transportation. The person I spoke with stubbornly insisted that I could not receive a loaner. I am unhappy with this treatment and will look elsewhere for service from now on.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Oil Change
    by Julie Ann Crews from Pinckney,Michigan | March 27, 2018

    My overall visits with oil change/rotating of tires have been unstressful. Everyone in the department is pleasant and nice. Anne Martin is the best, I ll come to her each time its time for me to turn in my lease.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    review
    by Dent Wizard International from St louis, MO | March 12, 2018

    The service I received was just wonderful! I would recommend to anyone

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Service dept
    by Tiffany Eleesha Campbell from Ypsilanti, mi | March 01, 2018

    Overall experience was great! Everyone was so helpful and friendly.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Suburban Chevrolet in Ann Arbor
    by Lorraine Edwards Stringfellow from Canton, Mi | February 28, 2018

    Liz was very helpful and friendly. No waiting, just dropped off my car and she set up my loaner. My experience at this dealership for service has been wonderful. I will continue to take my vehicle to Suburban Chevrolet in Ann Arbor!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Suburban Chevrolet Sales and Service Review
    by Bonnie G Brown from Dexter, MI | January 24, 2018

    Great Sales Experience. See Matt Murphy. Great Service Experience too.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
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