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Subaru of EL Cajon

900 Amele Ave El Cajon, CA 92020

(1.0 out of 5) 1 Reviews
5391262202052914321

Subaru of El Cajon is Proud to Serve Drivers the San Diego counties and Beyond. We think building a great relationship with our guests and our team starts with Love. Love of the business, love of doing what's right, and love of helping others. We're a place where drivers can turn to when they want first-rate, personalized customer service they can brag about. We always put you first.

Call (619) 312-4198
Hours of Operation
Monday9:00 am-5:00 pm
Tuesday9:00 am-5:00 pm
Wednesday9:00 am-5:00 pm
Thursday9:00 am-5:00 pm
Friday9:00 am-5:00 pm
Saturday9:00 am-5:00 pm
Sunday10:00 am-5:00 pm
Monday7:00 am-5:00 pm
Tuesday7:00 am-5:00 pm
Wednesday7:00 am-5:00 pm
Thursday7:00 am-5:00 pm
Friday7:00 am-5:00 pm
Saturday7:00 am-5:00 pm
SundayCLOSED

Subaru of EL Cajon Inventory

Subaru of EL Cajon Reviews

Ratings and reviews of Subaru of EL Cajon are from Cars.com

Overall
1.0 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    New Vehicle-Service
    by Jessica A. from El Cajon, CA | December 11, 2020

    I recently brought in my car to service and had worst experience. After a week of driving the courtesy vehicle, I was told my car was ready to pick up. When I got there I was handed paperwork, car keys, and was told I was good to go. When I opened my door, I realized my backseat was uninstalled. I walked back to the service department and addressed it to Francisco. He walked to my car and quickly tried hooking the seat, however I noticed the backseat was missing screws. I stopped Francisco and pointed out that wasn’t the proper way of installing it. He stated “I’ll take your car and bring it back when it’s ready”. When he returned, I asked to speak to someone above him. He replied “no, I’m the manager here”. I told him that’s bad service and lack of professionalism. He got in my face! And yelled “ We didn’t build your car! All we’ve been doing is accommodating you! His eyes were twitching and looked unstable. I thought he was going to snap! I took a step back as I was afraid I was going to be assaulted. I am not exaggerating! As a women in her 20’s, I felt threatened, humiliated, and bullied by a man who gets paid to help customers. I couldn’t help to cry as I turned around and got in my car. I will never service my car at the El Cajon branch again. I’m afraid to go back to any Subaru at this point. The main reasons I decided to buy a new Subaru was because I was told they hold their value and “The Subaru Love Promise” which is a total lie in my experience.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • Displaying 1 - 1 of 1 Reviews