Subaru of EL Cajon

Subaru of EL Cajon Reviews

Ratings and reviews of Subaru of EL Cajon are from Cars.com

• (1.0 out of 5.0)

  New Vehicle-Service

  by Jessica A. from El Cajon, CA | December 11, 2020

  I recently brought in my car to service and had worst experience. After a week of driving the courtesy vehicle, I was told my car was ready to pick up. When I got there I was handed paperwork, car keys, and was told I was good to go. When I opened my door, I realized my backseat was uninstalled. I walked back to the service department and addressed it to Francisco. He walked to my car and quickly tried hooking the seat, however I noticed the backseat was missing screws. I stopped Francisco and pointed out that wasn’t the proper way of installing it. He stated “I’ll take your car and bring it back when it’s ready”. When he returned, I asked to speak to someone above him. He replied “no, I’m the manager here”. I told him that’s bad service and lack of professionalism. He got in my face! And yelled “ We didn’t build your car! All we’ve been doing is accommodating you! His eyes were twitching and looked unstable. I thought he was going to snap! I took a step back as I was afraid I was going to be assaulted. I am not exaggerating! As a women in her 20’s, I felt threatened, humiliated, and bullied by a man who gets paid to help customers. I couldn’t help to cry as I turned around and got in my car. I will never service my car at the El Cajon branch again. I’m afraid to go back to any Subaru at this point. The main reasons I decided to buy a new Subaru was because I was told they hold their value and “The Subaru Love Promise” which is a total lie in my experience.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
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