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Stephens Automotive Sales | Page 5

5320 NW Beaver Dr Johnston, IA 50131

(4.7 out of 5) 49 Reviews
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.....WE INVITE YOU TO BROWSE OUR LISTINGS, CALL US, E-MAIL US, OR JUST PRINT THIS AD AND BRING IT IN WHEN YOU FIND THAT PERFECT QUALITY VEHICLE AT A GREAT PRICE. LET US SHOW YOU WHY AT STEPHENS AUTOMOTIVE SERVICE /THE CUSTOMER ALWAYS COMES FIRST/ !!!!!

Call (515) 381-6259
Hours of Operation
Monday9:00 am-6:00 pm
Tuesday9:00 am-6:00 pm
Wednesday9:00 am-6:00 pm
Thursday9:00 am-6:00 pm
Friday9:00 am-5:30 pm
Saturday9:00 am-5:00 pm
SundayCLOSED

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Stephens Automotive Sales Inventory

Stephens Automotive Sales Reviews

Ratings and reviews of Stephens Automotive Sales are from Cars.com

Overall
4.7 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Great Dealer/Great Deal
    by KLewis from Des Moines | October 03, 2014

    I just bought a used pick up truck from Stephens. From my initial inquiry to signing the paperwork the whole experience was pleasant. Jeff and everyone else there that I interacted with were polite, patient and kind. They were very easy gong about test drives... even when I wanted to test out more than just one truck. In many ways it felt more like buying from a friend than a car dealer I'd never met before. (But, I'm new in town, and I had never met Jeff before.) Jeff went out of his way to make it easy for me to buy the truck. I got a great Ford F-150 in great shape for a really good price. I couldn't be happier.

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    GREAT EXPERIENCE
    by happycamper from Waukee, IA | September 23, 2014

    I bought a 2007 Chevy Avalanche from Stephens Automotive and once again had a great experience. Jeff answered all questions, explained every detail of the truck, and made me feel very comfortable while I contemplated my decision. I highly recommend Stephens Automotive to any one searching for a great used vehicle from an outstanding family owned business.

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Top notch!
    by Andrew from Des Moines, IA | August 12, 2014

    I just bought a Ford F150 from Jeff and frankly it was the best buying experience I have ever had. Not only was it fast and easy, but they're not the kind of business to jerk you around. If you want to purchase a vehicle and not feel like you're talking to cliché used car salesmen, then work with these folks and walk away like you were treated fairly. I still believe that when you do the right thing for people, the sale is easier and they'll tell their friends and family. I am a fan!

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Driving my 6th vehicle from Stephens
    by LMiller from Des Moines, Iowa | August 07, 2014

    I have been a customer of Stephens Automotive since around 1994 for all of my vehicle needs. I am currently driving my sixth vehicle purchased from them and only use Stephens Automotive for any services required. They are always very pleasant and great to deal with and make sure to answer any of my questions or concerns. Ive been very happy with each of the used vehicles Ive purchased from them over the years and feel I was given fair trade-in values. I agree with another reviewer that the used vehicles I purchased were lower than the other dealers in the area. I always recommend their Service and Sales to family and friends.

    Customer Service
    Quality of Repair
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    Overall Facilities
    Shopped for a used car
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Dealer did not contact me back
    by Disappointed for how they brag about themselves from Ankeny, IA | July 19, 2014

    Contacted dealer on their webstie and they never responded to me. Checked back in a few days and the car was already sold. You would assume the dealer would let a prospective customer know this and offer to find another vehicle. Poor internet sales and customer service.

    Customer Service
    Quality of Repair
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    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Bought 2010 Chrysler Town and Country
    by Dan from Ankeny, IA | May 23, 2014

    We were looking for a minivan and found one at Stephens. I don't like to haggle and beat around the bush for pricing, trade in, etc. The trade-in price of our vehicle was a little low, but I feel the price of the van was also low compared to the big chain dealers, so a fair trade off. We would go back for another used vehicle.

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Bought 2010 F250- courtesy oil change.
    by AWright from Johnston, IA | February 26, 2014

    Wonderful experience with Stephens Auto. Very friendly and easy to work with. Was looking at two trucks on cars.com. walked onto the lot and was tossed the keys to both for a test drive. purchased one of the trucks soon after. Truck has been perfect since and i took advantage of a courtesy oil change from the dealer after purchase. Will definitely look for my next truck from Stephens.

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Worked well for me!
    by bigdogmn73 from st michael mn | February 04, 2014

    I purchased an older 01 Sienna from them about 7 years ago. I drove down from Minneapolis and the minivan was available. We purchased on the spot and I've had it ever since. The price was really good and the car had low miles. I've had zero issues with the car and I've been very happy with the qualify of the toyota.

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    They don't have time to help you
    by myrosie from kirksville, mo | August 02, 2013

    I did dealer chat with these people. I was asking questions about a vehicle I was interested in and he actually told me they were busy so if I had anymore questions I should stop in and see them. I live several hours away and wanted to see if the car was worth my time but apparently they don't want to sell their cars very badly. RUDE and dismissive! I would never buy a car from this dealership!!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • Displaying 41 - 49 of 49 Reviews