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Stanley Ford Gilmer

621 N Wood St Gilmer, TX 75644

(4.6 out of 5) 40 Reviews
5365717

Call (877) 676-4174
Hours of Operation
Monday8:00 am-6:00 pm
Tuesday8:00 am-6:00 pm
Wednesday8:00 am-6:00 pm
Thursday8:00 am-6:00 pm
Friday8:00 am-6:00 pm
Saturday9:00 am-4:00 pm
SundayCLOSED
Monday7:30 am-5:30 pm
Tuesday7:30 am-5:30 pm
Wednesday7:30 am-5:30 pm
Thursday7:30 am-5:30 pm
Friday7:30 am-5:30 pm
Saturday8:00 am-12:00 pm
SundayCLOSED

Stanley Ford Gilmer Inventory

Stanley Ford Gilmer Reviews

Ratings and reviews of Stanley Ford Gilmer are from Cars.com

Overall
4.6 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Salesrep didn't show for the prearranged meeting
    by Randall from Carthage, Texas | June 24, 2020

    I review a 2015 pathfinder through cars.com. A sales rep called me and we set up a 10:00 meeting for the next day to discuss the vehicle. I drive the hour drive to the dealer and arrived at 10:00. The desk clerk informed me that the rep I had agreed to me was not in the office that day. She called him at home and they assigned me to a different rep. He went to look for the keys and 15 minutes later came and told me that "the car is not even on our lot. We own 13 lots and it could be on any of them." He gave me his card and told me he would call me when it arrived if ever. I left and returned home. So 2-1/2 hours of my time wasted. I would not recommend this business.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Consumer BEWARE
    by Jason Neal from Mineola TX | March 14, 2020

    Some time in the first week of March I received a call from Brenda at Stanley Ford in Gilmer. She said “she had a customer looking for a truck like mine” and wanted to know if I would be willing to sell my truck to them. I politely declined and told her I was not really interested in selling my truck. A few days later I ended up purchasing a small car some where else and it got me to thinking that I might as well sell the truck since it would be sitting around the house a lot. I called the dealership and spoke we Brenda. We began texting and I told her that I have no intention of buying a vehicle from them only that I would consider selling them mine if we could come to an agreement. I tried to get her to give me a range of what they might pay for the truck. I advised her that I was very busy and did not want to drive an hour to them to only be given a low ball offer. I had sent pictures of the truck showing outside, inside, the VIN and the mileage. She assured me they were serious so I decided to go over there and give them a shot. Within 10 minutes they advised that they could not buy the truck. I politely reminded her of our conversation about wasting my time and we parted ways. No harm no foul. This past Friday I received a text message from Mike Terry asking me if I wanted to sell them my truck. I informed him of my previous experience and advised him I would not make the hour drive unless they were serious about buying the truck. He assured me that they wanted to buy it and gave me an offer of 13-13.5k. I told him I would consider selling the truck for that and we planned to meet up Saturday morning. I arrived at the dealership around 1030 and within a few minutes was told they couldn't by the truck. I understandably was very upset because they had now wasted my time twice. Mike was unable to explain why they were calling people offering to buy their vehicles and then telling them they couldn't once they arrived at the dealership. I asked to speak to whoever was making this decision to understand why this was happening again. At first Mario, the general sales manager, would not come out to speak with me. When he finally did he had no answers to my questions. I have been a part of the automotive industry for nearly 20 years and have would for many dealerships. I know the game but for them to do this twice was absolutely unacceptable. Mario was very matter of fact about the situation and basically said that's that and pound sand. I confronted him with the fact that they had given me a price range and that I would not have driven the hour without that. His answer was that no one said that. I confronted him with the text messages on my phone and he seemed not to care. I was finally asked to leave the dealership but because at this point I was pretty upset. This is not a situation of buying my truck or not. This is about wasting my time twice. I have no real reason to sell my vehicle. It is still very much in good shape mechanically and cosmetically. If anyone with the Stanley Auto Group corporate office is interested in speaking to me about this situation I have all the text messages saved on my phone.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Gwash
    by GW from Houston | October 01, 2019

    Bought a car this past summer with Stanley Ford Gilmer and had a great experience. Their customer service was great. I bought the car online and had it shipped to me. I had ongoing contact with GM Adam as well as other staff throughout the process and they delivered the service they promised. I recommend these guys to anyone. Thanks GM Adam and crew.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Stanley Ford
    by DK from Gilmer, Tx | September 30, 2019

    Third vehicle purchased from this dealership. Great service and great cars! Bought two superduty’s and an explorer and will not buy a Chevy in the future.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Great!
    by Jordan C from Minden, LA | April 30, 2018

    I would give them all a 5, but everything and everyone has room to improve. Overall, they have GREAT customer service and made my buying experience an easy one. I am a loan officer and I am very picky/ skeptical about purchasing new/ used auto's, but they stuck to their word the whole time! They even met me at the dealership on a Sunday to accommodate my schedule! Thanks, Tripp, Marty and Cleveland and the rest of the crew!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Marty & the GM and a few other guys were GREAT !!
    by Patricia Phillips from Big Sandy | August 02, 2017

    I drove up in a 1999 Toyota Camry, and left in a 2016 Toyota Corrola, and they tried there best and got me this car, God Bless there hearts

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Wonderful Experience
    by Marcia E from Gladewater TX | February 23, 2017

    Marty helped me find just the right vehicle in 2015. He and the staff at Stanley went above and beyond to get me in my vehicle. Best experience I have ever had purchasing a vehicle!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Kristi W.
    by Kristi W. from White Oak, TX | February 21, 2017

    Marty Barnum was a great salesman. We really enjoyed working with him and he certainly made the purchasing of a new vehicle very pleasant. I would definitely buy a car from him again.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Very satisfied customer!
    by Aaron from Lindale, Texas | February 16, 2017

    Excellent dealership in every way. I would recommend them to any one looking for a vehicle. Marty went above and beyond in finding the truck I was looking for. They were also very helpful in finding a used vehicle for us as well.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Marty at Stanley Ford in Gilmore
    by Brittany Milam from McLeod, tx | February 08, 2017

    Fantastic customer service!! Marty has taken great care of us!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
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