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Stanley Chevrolet | Page 2

5697 W. Broadway McCordsville, IN 46055

(4.2 out of 5) 61 Reviews
108355

Call (317) 348-0108
Hours of Operation
Monday8:00 am-8:00 pm
Tuesday8:00 am-8:00 pm
Wednesday8:00 am-8:00 pm
Thursday8:00 am-8:00 pm
Friday8:00 am-7:00 pm
Saturday9:00 am-6:00 pm
SundayCLOSED
Monday7:30 am-5:30 pm
Tuesday7:30 am-5:30 pm
Wednesday7:30 am-5:30 pm
Thursday7:30 am-5:30 pm
Friday7:30 am-5:30 pm
Saturday8:00 am-1:00 pm
SundayCLOSED

Stanley Chevrolet Inventory

Stanley Chevrolet Reviews

Ratings and reviews of Stanley Chevrolet are from Cars.com

Overall
4.2 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Waste of Time
    by Former Customer from Greenwood, IN | February 15, 2018

    This Dealer had a Truck posted on Cars.com and their Website for $8950. I contacted them via Cars.com expressing my interest. Peggy emailed me back stating that she would like to help me and asked if I could stop by within the next couple of days. I replied back stating when I could stop by and I did. Upon asking about the vehicle, we were told repeatedly that it wasn't for sale, which is interesting considering it was and still is advertised on their website. The someone else mentioned that it was for sale, but that it needed to go through service. Then the original salesperson, ask for my info so he could call me when it was ready and repeated stated that the vehicle price was $9950, even though I didn't ask. So I just left. If you check out their site, right now, the vehicle is still advertised for $8950. In any event, they obviously like to waste people's time advertising vehicles that are not ready for sale and are also dishonest about their asking price. They obvious don't want my business, so I'm going elsewhere.

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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Wheel Vibration
    by Ronald Hill from Greenfield | February 08, 2018

    I have had a vibration on my tahoe since I purchased a new set of tires. I had bee back to the same tire shop with no solution yet. I stopped in and had them check it out. Found out the shop I had been going to must have had a balancer out of calibration. Service advisor had me rolling smooth in about 35 minutes.

    Customer Service
    Quality of Repair
    Buying Process
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    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Super clean very friendly. Competitive prices.
    by Brandon from Lebanon | February 08, 2018

    36k mile service. Had an appt at 9am dropped my tahoe off and they were done by 11am and offered to pick me up. Can't go wrong with these guys!!!

    Customer Service
    Quality of Repair
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    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    Poor Communication
    by Brittany from Fortville, IN | August 16, 2017

    Okay, so this was tricky to review. When I scheduled my service I told the receptionist that I wanted to have my vehicle inspected and that I knew there was a coolant leak and some rotor issues. She scheduled me for a Multi-point Inspection. When I arrived, the guy helping me was very nice and easy to talk to. I told him my concerns about the leak and rotors and that it needs an oil change, and he said that they would take a look but they may not be able to repair them that day. He offered me a loaner car for free, AWESOME. But that loaner car was actually unavailable at the time. No big deal, I already had a ride on the way. A few hours later and I receive a call stating that I have a water hose leak that needed to be repaired, but they wouldn't be able to get to it until Monday afternoon. I said okay and that was the end of the conversation. As I am sitting there, I realized that he didn't say if I could come get my vehicle and bring it back on Monday or if they were planning to keep it.. So I called back. He said that they were still working on the vehicle and that I could get a loaner car that was just brought back, but I had to be there before they closed - which was in 40min. So I dropped what I was doing and had someone drive me to get the car. I signed the papers and away I went. Fast forward to Monday. I never received a phone call about my vehicle and I didn't realize that they closed at 5pm or I would have called them. I finally receive a call at 11:30am Tuesday saying that my car was ready. I tell him that I am at work and work until late, so I wouldn't be able to get the car until Wednesday afternoon. He says ok and that was the end of the conversation. So here are my issues: 1) I believe that the person who dealt with me at the dealership is the same person who spoke with me over the phone.. he was very friendly in person, but not-so-much over the phone. Maybe he just doesn't have very good phone etiquette, I don't know. I don't enjoy talking on the phone either - its a millennial thing. That is what makes this review difficult - he was so nice in person. Everybody I spoke with in person the day I dropped my car off was VERY nice. But, 2) My biggest issue is that I was told that my vehicle would have its repair Monday afternoon and I never heard from them on Monday. I understand that things don't go as planned and maybe my car got pushed back. Not a big deal, I am pretty reasonable. However, a courtesy call would have been nice. 3) I shouldn't have been left with questions. The first call I received should have stated that they were still working on my car, that it needed to be repaired on Monday, and that I could come get a loaner car. At this point, I have no idea what was actually done on my car. I know that they were replacing a water hose, but did they remember to change the oil? How much do I owe? I don't know. Maybe I will find out when I pick the vehicle up.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Service dept and customer service
    by David Petry from Indianapolis IN | April 18, 2017

    This was one of the worst experiences in the service dept. Told them what was wrong with car and was called a liar car was only about 3 months old then when they looked at it said of u were right. Then was told our warranty was out and this is a 2016 car. Service manager needs to take classes on customer service not very professional. Got an email from them wanting to know about the service because it is important to them told them about it sending it back and never heard anything back. Doubt if we ever go back. Was told the owners would call us that didn't happen. Then went in to talk to them and they didn't even try to get them I guess they didn't want us to talk to them they tried to pacify us.

    Customer Service
    Quality of Repair
    Buying Process
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    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Oil Change
    by Sandra from Indianapolis, IN | February 06, 2016

    The waiting room was clean and comfortable. The service was fast and the popcorn was great. Was able to connect to the wifi and read emails while munching on popcorn.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    sales
    by Thomas from mccordsville,In | February 05, 2016

    salesman was the greatest easy to deal with. would buy another vehicle from the dealership. See Tom Jennings in sales for the best overall sales experience!

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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Don't recommend for service or repairs.
    by Ryan from Mccordsville, Indiana | February 03, 2016

    Had my car worked on here. Not even 12 hours later I have more problems with my car than before. Now I'm spending more money to fix a problem that I didn't have until after they worked on my car.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great service
    by Lorna from Anderson, IN | January 21, 2016

    The staff is very personable and friendly and will and have gone out of their way, to take care of my family and I. They are very informative as well.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great Service!!!
    by Megan from Carmel, Indiana | January 16, 2016

    Service department is excellent; the offer of a loaner car was most appreciated, though I ended up not needing it as the service was completed so quickly.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • Displaying 11 - 20 of 61 Reviews