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Springfield Buick GMC

431 River St North Springfield, VT 05150

(4.7 out of 5) 208 Reviews

Your transportation needs are always evolving and Springfield Buick GMC is one of 10 Autosaver Group Dealerships promising to be your connection to what's ahead in the auto industry.

Call (888) 862-0105
Hours of Operation
Monday8:00 am-7:00 pm
Tuesday8:00 am-7:00 pm
Wednesday8:00 am-7:00 pm
Thursday8:00 am-7:00 pm
Friday8:00 am-7:00 pm
Saturday8:00 am-5:00 pm
Sunday11:00 am-4:00 pm
Monday8:00 am-5:30 pm
Tuesday8:00 am-5:30 pm
Wednesday8:00 am-5:30 pm
Thursday8:00 am-5:30 pm
Friday8:00 am-5:30 pm
Saturday8:00 am-12:00 pm
SundayCLOSED

Springfield Buick GMC Reviews

Ratings and reviews of Springfield Buick GMC are from Cars.com

Overall
4.7 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Avoid, avoid, avoid
    by Allyson from Springfield, VT | April 05, 2021

    This dealership inspects the uninspectable to make a sale. They inspected and sold me a vehicle for $11,500 a little over a year ago, and when I brought it back for inspection this year, I was told the vehicle is "scrap" and they will give me $1000 for it to "get me into a better vehicle." The dealership refused to provide me with the deal jacket (when I initially purchased it they let me drive off of the lot without a plate and without the documents, I unknowingly did this) and they claim they are giving me "more than the vehicle is worth." Seems pretty odd that a vehicle can be driven 20,000 miles and goes from being worth $11,500 to $1,000 in a year, doesn't it? It never should have passed inspection in the first place, which I have had verified. I will be taking this business to court. Stay away folks, save yourself the trouble. (edited for cost of vehicle, I realized it was $11500 rather than $10000). As you can see below, Springfield GMC claims they are trying to work with me. That is false, no one has contacted me, other than offering me $1000 for the "scrap". I am also interested in hearing what the positives are for the situation we are in. This dealership sold me a vehicle that they knew would be junk in a year. My mistake was trusting them.

    Customer Service
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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    THIS DEALER IS TOP NOTCH!
    by SEAN F. from Milton | August 30, 2020

    This dealer is TOP NOTCH! Let's just start by saying I have bought about 100 vehicles over the years and have had a wide variety of experiences of course both good and bad... Recently I contacted this dealership randomly from just shopping on their website and being frustrated with the service and the run around I was getting for pricing at other dealers. I was getting the "we are selling so many trucks we aren't giving anyone any discounts right now" speech... I happened to get connected with the commercial sales manager, he was AWESOME! He gave me a really good price (2x better than any other dealer) without any back and fourth bs. He handled everything super quickly and to the point. We finalized the deal and continued to impress with his service and follow through. He called me and offered me free extras with the truck (even though the deal was already done he still helped me get more). They delivered the vehicle the next day and it was full of gas which I greatly appreciated as well. Thank you so much Springfield Buick GMC Cadillac, your service and staff is amazing, my family appreciates it SO much!

    Customer Service
    Quality of Repair
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Don't Waste your time
    by Unfortunately from Albany, NY | December 28, 2018

    High pressure Salesman, can't take No for an answer. Vehicle not adequately prepped before send off lot ASAP. underinflated tires upon leaving, 69% oil life on a car with 12 miles on it. (oh that's 219 miles on it. ???) Why. The Big Deal, that's a joke to. "We don't have the tires in stock you'll have to come back"....surprise.. . apparently they still don't have the "FREE" tires. They said they would schedule a appointment to have Dupont put on seats, (optional, my choice...) added into lease, still no Dupont but they haven't lowered the payment. Yes, people say the follow up with after you make a purchase.. those emails are and letters mailed are automated, and signed buy a secretary not the manager who's name appears on the letter. I could go on and on, needless to say COMPLAINTS have been recently filed, and more will be. Don't Waste Your Time with them!!! As you see the only review they respond to are the positive ones!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Wow, they charged a lot and screwed up royally.
    by heidi from Brattleboro, VT | November 01, 2018

    My F350 broke down up in Springfield, and the person driving it took it to the nearest place that seemed like it could handle a truck that size. They installed new brake calipers on the rear tires backward, causing it to turn into a smoking mess a few hundred miles later. Took it to the place I trust closer to my home, and my $1700 repair from Springfield GMC Buick ended up costing me another $1250 in parts and labor to re-repair.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Poor service
    by Unsatisfied customer from Vermont | October 25, 2018

    Overall nice place have a huge selection to choose from. On the purchase end it takes for ever and its a huge runaround. The service department is horrible no one can figure anything out the manager is rude no one can seem to return phkne calls or tell of issues. Been there multiple ti.es for multiple issues and with no resolution. And empty promises.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Deals at Springfield Automart
    by wfrank1635 from Acworth, NH | June 20, 2018

    Recently I went in to talk about trading my vehicle and after a couple of hours and getting nowhere I left very frustrated. Later that day the Finance Manager, Dave, called me to apologize. He made no excuses about what happened, but assured me that is not a typical experience here and wanted to make it right. Admittedly, I was skeptical, but Dave was great. He worked with me personally to get to a price and rate I could afford. And in the end I walked out of there with a new 3/4 ton truck and GREAT deal! I could not be happier. From the salesmen, Brodi, to Dave, Katie, Charlie and even the GM, Luke, they all went way out of there way to make sure I got a great deal. The personal service was amazing and I ABSOLUTELY recommend, if you need a new car or truck, go see these guys.

    Customer Service
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    TRAVELING FROM MICHIGAN AND BOUGHT IN VERMONT
    by MikeB from Battle Creek, MI | June 15, 2018

    I'm from Michigan but while in VT I had a need to replace my car. I purchased a 2018 Yukon and couldn't be happier !

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Don't waste your time
    by wfrank1635 from Acworth, NH | June 15, 2018

    This dealership is constantly boasting about what great deals they have, but in reality all you will do is waste the better part of your day and you won't get any deal at all. I went in wanting to know how much they would give me for my trade-in, which was a 2017 with less than 20k miles on it. Well after almost 2 1/2 hours they still couldn't tell me that so I left to run my errands. I asked for them to call me when they could answer this question, but it was IMPERATIVE that I stop back by there. So, two hours later I stopped back by there only to learn they still couldn't tell me how much they'd give me for a trade so I left and told them to call me. Well I got down the road about one mile and the salesmen called me to offer me the EXACT amount listed in the Kelley Blue Book, Trade-in section. Wow, what a fantastic offer, NOT. Oh, and if you think they're going to take any money of the price of their truck, they're not. The bottom line is if you've got a whole day to waste to listen to a car salesmen talk endlessly just to end up with no deal whatsoever then by all means go there, but if not you might wanna go somewhere else. What a complete waste of a day off.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Run!!!!!!!
    by Jeanette Bryant from VT | December 28, 2017

    I have bought 5 new vehicles there and NEVER again. They have no concept of customer service/relations or respect. It is a shame for sure that telephone bullying is acceptable to them, as well as lying about the products they sell. I expect a dealership to be honest, respect their customer and you will not find that there.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Huge Disappointment
    by Terry from Hinsdale NH | October 28, 2017

    We had seen a vehicle on line so drove up to check it out. The photo and description was not the vehicle we were shown. We were told a 3rd party handles that. My husband test drove what they had, was ok with the truck. Salesperson was not pushy, recommended we think about it. He went the next day and this truck went up $2000.00. How does this happen? We were not pleased at all. It was a different salesperson. Huge waist of our time as well as a 1 hour drive to get there and home again. So sad, they lost a sale.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
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