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Southern Oregon Subaru

3103 Biddle Rd Medford, OR 97504

(4.9 out of 5) 103 Reviews
156291

Southern Oregon Subaru has been locally owned and operated in Medford, Oregon since April of 1983. We stand behind our positioning statement, /There is a whole new way of driving today,/ by offering excellent products and the highest level of customer service.

Call (866) 787-1265
Hours of Operation
Monday8:00 am-7:00 pm
Tuesday8:00 am-7:00 pm
Wednesday8:00 am-7:00 pm
Thursday8:00 am-7:00 pm
Friday8:00 am-7:00 pm
Saturday8:00 am-7:00 pm
Sunday10:00 am-7:00 pm
Monday7:30 am-6:00 pm
Tuesday7:30 am-6:00 pm
Wednesday7:30 am-6:00 pm
Thursday7:30 am-6:00 pm
Friday7:30 am-6:00 pm
Saturday8:00 am-2:00 pm
SundayCLOSED

Southern Oregon Subaru Inventory

Southern Oregon Subaru Reviews

Ratings and reviews of Southern Oregon Subaru are from Cars.com

Overall
4.9 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Great little car @ 3 years after purchase
    by Anne Henry from Central Point | January 05, 2021

    My experience was great. They helped me get what I was looking for. Traded in my old car for what I asked. Ted was most helpful. They gave me a book of coupons to use, GREAT useful coupons, free oil changes for 3 years, tire rotation, car wash and cleaning and support, even though the car I bought was a used CHEVY.

    Customer Service
    Quality of Repair
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    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Highly impressed!
    by Bandit88 from Medford Or | June 09, 2020

    Tony was are salesman he was great! Made it a very pleasant buying experience. Plus they are animal friendly and the dog got to go in. I feel they went the extra mile to get us the car we wanted and could afford.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Best place, EVER!
    by Sonya from Medford, OR | April 09, 2020

    SO Subaru is THE place to buy a car! Nick K. is the best salesman I have ever worked with and only will in the future. He takes the time to get to know you and you family, your needs, interests, "gotta haves" and will work tirelessly to get you your dream car. The general manager goes above and beyond too, thank you Randy! And Walley too! Signing paperwork is way more fun with these guys! 5 stars, absolutely recommend!

    Customer Service
    Quality of Repair
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Terrible Service, Waste of Time and Money
    by Drew from Medford, OR | March 04, 2020

    I brought in my car a while back because it was making a horrible noise when turning the wheel, which I figured was the power steering pump. When I bought it in, I brought this to the attention of the service rep who was "helping" me, named Drew, and even told him that I thought it was the pump. They diagnosed the problem as being the rack and pinion, which I actually believe needed to be replaced, replaced it and sent me on my way. The noise continued, so I had to bring it back in (from 30 min away) for them to then tell me in was in fact the steering pump. I left my car there on a Wednesday or Thursday, saying I could pick it up by end of day Friday. I get a call the next day telling me they need to order the part and my car won't be available for pick up until TUESDAY! So I finally drive back up, get my car, and make two turns out of the parking lot when it just dies on me in the middle of the street, not 50 feet from the dealership. I'm able to start it again and so I bring it back around, where they tell me the car needs to "re-learn its idle" after a plume of smoke had come out the exhaust. I drove it home and since then my car continues to die, accelerate erratically, suck gas, and cue the check engine light, constantly putting my car into limp-home mode. According to my access port, the fuel system is running rich. NONE of this ever happened until I picked it up from the dealership for the second time. Worst of all, I called in (today is 3/4) and they tell me they won't have a loaner car for me until the 17th, showing no remorse for the situation they put me in, making all of this my problem due to their incompetence. I understand my car is an '08 but it has about 60k miles on the engine, has been serviced regularly, and properly maintained as a whole. This kind of treatment and service is completely ridiculous, unprofessional, shady, and disgraceful. If you drive a Subaru, like many of us in the Rogue Valley do, do yourself a favor and get your car serviced anywhere but here. You've lost a valued customer.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Extraordinary Purchase Experience
    by McClung Mac from OR | January 20, 2020

    Tony H and Kick N were great to work with in this purchase process. They were thorough in all explanations of every step. The test drive, the purchase process, the delivery and training were exceptional. Any issues were resolved quickly with great consideration and followup. Thank you both!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Beware!!
    by More than upset from Medford, OR | August 30, 2019

    I will never own another Subaru after this dealership. They ruined the whole Brand for me. I am so upset I can’t even type. They are crooks. Beware! Protect yourself and go somewhere else.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    bought my second car
    by Dylan Warkel from Grants Pass,OR | June 26, 2019

    Ben helped me get a better deal on the price of the car, super friendly and made the buying experience easy, definitely will come back for my next car

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Amazing Experience
    by Rebecca Knutson from Medford,Or | March 07, 2019

    I recently purchased a 2018 Subaru Outback and LOVE IT! Car buying is not a thing I like but having the expertise that Tony Hernandez has, made it the best! I highly recommend him for your car buying experience, he's pretty amazing and has a very satisfied customer as the result.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Service with a smile!
    by Southern Oregon Subaru from Medford, Oregon | January 06, 2018

    Tony Hernandez was our sales person who went out of his way to make sure we found the car suited to us. He was knowledgable, friendly, and most importantly not pushy. I would highly recommend Tony to my friends and family. Everyone else we dealt with was also very helpful and friendly. Thanks for driving our car all the way to Yreka, Tony. It was a pleasure to work with you!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Nick Knutson is awesome to work with at SO Subaru!
    by Sara, Life-long Subaru owner! from Brookings, Oregon | January 02, 2018

    I bought my first Subaru Forester in 2003 from a dealer in Reno. We lived in Lake Tahoe, so owning a Subaru was super important to navigate the snowy roads there. Long story short, I put 209,000+ miles on my trusty Forester and it was time for a NEW 2018 Subaru Forester! Living in Southern Oregon I researched the new Foresters and where to purchase the vehicle...hands down it was Southern Oregon Subaru! Southern Oregon Subaru is fantastic!!! We drove there with our dog, and Sparky was welcome to join in the hunt for my new Subaru. Also researched which Sales Professional to work with, and again hands down it was Nick Knutson!!! Nick is great to work with! Super knowledgeable about Subaru, and gave a great demo drive for my 2018 Forester Touring model, and made sure Sparky had a water bowl in his office. Buying the vehicle was super easy too, no back and forth with "the manager", just very quick and easy. Best buying experience ever!!! Everyone at S.O. Subaru is great to work with, had some extra options installed afterwards and Austin in the service department was also great to work with! If you're in the market for a Subaru, Nick Knutson is your go to person! Give him a call, or better yet, go see Nick and enjoy buying your new Subaru!!!! Thank you Nick Knutson, I love my new Subaru Forester!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
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