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Southern Buick GMC Greenbrier

1300 S Military Hwy Chesapeake, VA 23320

(4.7 out of 5) 477 Reviews
151094202071142113

All Southern Pre-Owned Vehicles have been through a 99 Point Quality Check and include a Free CARFAX Vehicle History Report. Plus..Get a LIFETIME of benefits with our Southern Hospitality Buyers Program. Benefits like LIFETIME Oil & Filter Changes, VA State Inspections, Loaner Car Program and much more! Save up to $5000 in Service over the cost of ownership with these value-added benefits!

Call (757) 383-8893
Hours of Operation
Monday9:00 am-9:00 pm
Tuesday9:00 am-9:00 pm
Wednesday9:00 am-9:00 pm
Thursday9:00 am-9:00 pm
Friday9:00 am-9:00 pm
Saturday9:00 am-7:00 pm
Sunday11:00 am-6:00 pm
Monday7:00 am-6:00 pm
Tuesday7:00 am-6:00 pm
Wednesday7:00 am-6:00 pm
Thursday7:00 am-6:00 pm
Friday7:00 am-6:00 pm
Saturday7:00 am-6:00 pm
SundayCLOSED

Southern Buick GMC Greenbrier Inventory

Southern Buick GMC Greenbrier Reviews

Ratings and reviews of Southern Buick GMC Greenbrier are from Cars.com

Overall
4.7 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    New management
    by Ruth Nixon from Portsmouth, VA | June 29, 2020

    Assissted my neighbor with her Buick and a visit to the dealership. The new Service Director was helpful, spoke with knowledgeable technician and I found the service advisor easy to deal with. Good visit all in all.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Forget Saftey
    by Worst Service Ever from Chesapeake, Va. | March 08, 2020

    Left car four days to get Drivers door lock and Smart Tailgate repaired. Car was returned with neither repaired. I met with new Service Manager and left written detailed notes about problems before leaving my car. The car was left for four days and returned with no repairs done. I showed the Mechanic the problem with the door and he agreed it was broken. He gave me my car back and said come back another time and we will repair it. I called back new Service Manager was fired and they had no Service Manager, interviewing. A week later I returned with broken door lock. They looked at door again yes it is broken. They were not going to repair door then or even look at Smart Tailgate problem then. When I asked about safety issues about these conditions the New Service Manager explained to me that "I really don't give a D--- about your Wife’s safety or yours, that is your problem." Finally fixed Driver’s door lock. When I asked Mr. Lloyd G.M. about the Smart Tailgate problem he replied, “I guess we are just not going to be able to repair your car.” I still had problems with the Navigation System working properly since I purchased this car. When I asked about problems with Premium Navigation System for months that he promised he would help with his reply was, “there is a website you can go to for that.” Do not expect required documentation for maintenance as required by Kia. It was also very rare to get anyone to return a telephone call.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Unprofessional Service Manger Michael Swackhamer
    by Mr. Washington Jr. from Virginia Beach, Virginia | March 04, 2020

    Our vehicle has been with Kia for 2 weeks. We dropped it off for a simple oil change. We have not received a phone call or update from anyone even when promised. Everytime we call to check on our vehicle no one knew what was going on or could get in touch with anyone who did. We called today and kept getting transferred to voicemails. We called one last time and was connected with Michael Swackhamer who was extremely unprofessional and became very agitated when we asked for updates and what was going on with our vehicle that had been there for 2 weeks. He then told us if we did not calm down he would have our vehicle towed to our driveway and not work on it at all. He then hung up the phone.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Ford fusion
    by Debra from Chesapeake, Virginia | March 01, 2020

    Good overall experience. A lot of cars to choose from Debbie is a good agent. Would recommend to a friend if they were looking for a car.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Horrible Service Department
    by Stephanie York from CHESAPEAKE | February 18, 2020

    I purchased a new 2017 GMC Canyon form here, which I love. The problem is the Service Department. I have been having an issue with my truck shacking really bad for some time now. I have had a front end alignment done, tires balanced, brakes looked at, everything tire related I can think of. It has been doing this on and off since the truck had around 20,000 until now at 45,000. I was on my way back from Richmond and it started hacking really bad on the highway. It would smooth out then start again all the way back to Chesapeake, where I went straight to the dealer. First off I walk in to the Service department and there are 4 guys and a lady behind the counter laughing and joking around. Mind you, I am the only customer standing there. Then after a couple of minutes, one of them asked if they could help me. So I tell them my problem I am having and one of the other guys chime in and say we are to busy to look at it today. I said, can you just get someone to go for a ride with me so they can tell me if its safe to drive or not. One of the guys was a Service Tech that was standing there, the guy talking to me looks at him and he shakes his head no and strolls out walking slow back to the bays. So the guys tells me everyone is busy right now, its going to be a while. He said you can leave it and we will get to it tomorrow. I said once again to the guy, I don't know if its safe to keep driving it. Can I leave it and you lend me a courtesy car? He says "no", we don't do that here. Well that's BS - I was in having my service completed there a couple of months ago, and they gave a customer one as I was sitting in the lobby. So I ask to speak to the Service Manager, Kim.... she comes out and I tell her the problem, and I tell her that I think the truck is not safe to drive the way it is, and she tells me well if its been happening since 15 - 20,000 miles, its seems to be holding up just fine. Now I am upset - first off I spent $50,000 on this truck at this car dealer, and I am treated as though I am asking them to do something other than their job. The guy is laughing behind the counter as I am outside speaking with "Kim",as he is looking at through the window, and she is acting like it's OK to have someone (me, the customer), that is trying to tell you I feel as though it could be a serious problem, that I am not sure if it's safe, tell me that their Service Department is by appointment and once again, everyone is busy. This is the worst customer service I have EVER had, especially face to face!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Stay Away!
    by Tracey from Chesapeake, VA | July 29, 2019

    When I arrived for my scheduled appointment there were two cars blocking the empty lanes so I could not even pull in to the garage. It seemed that the employees had parked these vehicles there on purpose to keep people from being able to pull in. I had to pull around to the exit and back my vehicle into the garage. Nobody was around to greet me for my appointment and I had to walk into the office area. The first young lady to help me was very pleasant but had no idea what she was doing. She then passed me on to Tracey who was the representative that my appointment was scheduled with. Tracey was very knowledgeable and helpful. Tracey quickly explained the nuances of my appointment and I went to the waiting area. The cashier called me once the vehicle was done and took my payment. She told me my vehicle was parked outside and I left. Twenty minutes later I get a call from Tracey stating that there were additional maintenance issues that nobody even told me about before I drove all the way home. I have been to plenty of dealerships for service in the past and this was by far one of the worst experiences I have had. It is obvious that this service department is not run well, understaffed and under-trained. It makes me worry about the service technicians if they are operating in any similar fashion. We park this vehicle in our garage and I was obviously concerned when I pulled the vehicle out to see oil spots on the floor. It seemed to be oil spilled during the oil change and we have not seen any additional oil since. Still, I have never had a problem with oil spilling on my garage floor from an oil change and this only heightens my concerns with the technicians at this dealership. We bought our GMC vehicle used from another dealership last year and I have brought it Southern GMC for all of our service appointments since. Every appointment has been worse than the last and I have yet to see a single employee still working in the service department from one appointment to the next. I have come back several times now hoping that the dealership was just dealing with some turnover but it seems that they can not keep employees which has translated now to loosing my business for any service or car buying ever again. This is a shame because we are loving our GMC vehicle (our first we have ever owned) but we are lacking a dependable, quality dealership in our area. I would highly recommend that you avoid this dealership.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Abby Wittmer Service advisor
    by LeslieT from Chesapeake | March 18, 2019

    Just came from Greenbrier Kia service I had a New service advisor AbbyWitmer, she was fantastic today, very pleasant and very informative. She is the type of advisor that represents the Kia service I was use to when I first purchased my vehicle. A huge difference from my previous advisor at Kia. Thank you so much keep up the outstanding work.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Service Department
    by Peter from Chesapeake, Va | January 14, 2019

    Had my vehicle serviced on January 8th,2019. It was a very pleasant experience. Peter, the service adviser was very helpful and kept me up to date on the status of my vehicle. I will definitely use this service department again.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    First class
    by Brian Hallal from Chesapeake, VA | November 25, 2018

    D’Aundre and Brian at Southern have always gone above and beyond to find us exactly what we’re looking for, every time. We have never been disappointed in our experience, and we will continue to recommend them to all our friends and family. Thank you to Allison Humphries for referring us to D’Aundre as we just made our 4th purchase from Southern with your help.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Bad customer service
    by Don't remember from Chesapeake, VA | November 02, 2018

    I went there to get an oil change because they promise you free oil change if you buy your car from them. I just so happen I didn't park my car in the Express lane and another car pulled in after me. The guy that worked there skipped me and went to the car in the Express lane. When I voiced my concern that I was there first he asked what I was getting done. I explained that I needed an oil change and this person told me that I was in the wrong lane and to pull around the car and another car that pulled up while all of this was going on. I was pissed and felt like that was poor service. I just finished working an overnight shift at the hospital, you know saving lives, came after and he told me to go around like it was nothing! All I know is the dealership suck! They need to train on better customer service!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
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