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South Point Hyundai

4610 IH 35 South Austin, TX 78745

(3.4 out of 5) 37 Reviews
198862

All Discounts are off of MSRP. All prices are plus TT+L and any installed dealer add-ons.

Call (512) 354-4397
Hours of Operation
Monday9:00 am-9:00 pm
Tuesday9:00 am-9:00 pm
Wednesday9:00 am-9:00 pm
Thursday9:00 am-9:00 pm
Friday9:00 am-9:00 pm
Saturday9:00 am-8:00 pm
SundayCLOSED
Monday7:00 am-9:00 pm
Tuesday7:00 am-9:00 pm
Wednesday7:00 am-9:00 pm
Thursday7:00 am-9:00 pm
Friday7:00 am-9:00 pm
Saturday8:00 am-8:00 pm
SundayCLOSED

South Point Hyundai Inventory

South Point Hyundai Reviews

Ratings and reviews of South Point Hyundai are from Cars.com

Overall
3.4 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Worst Service Department I Have Ever Dealt With
    by Milburn C King from Kyle | January 28, 2021

    It took 9 months and two emails to Hyundai Customer Care to get the wheels, door handles and back door window fixed. This dealership absolutely refused to ever return a phone call. The arrogance of the three service managers we dealt with was unbelievable, each promising but never delivering to give us even an update on our service ticket. If you have made the mistake if buying a car from this dealership you should never take your car there for service. If they already have your car and are not giving you service contact the Customer Care department in California. Once we contacted the Customer Care department they stepped in and made this dealership respond to us.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Service Department SUCKS here
    by Bill Taylor from Austin, TX | November 07, 2020

    See my review on the Hyundai website. Service department is the worst I have ever ever ever seen! Had my car from Sept. 16th until today (Nov. 7th), all to replace a XM antenna/amplifier as the XM radio reception goes in and out. While the XM radio did work when I dropped it off, I was told by the service manager named John that they would replace them. Part of this was due to the time frame they had my car (a total of 52 days), but I think mostly because they hit my mirror and broke it. They had to order a new mirror, get it painted twice, and to top it off they did not replace anything as the radio was working when they had it. So they did no work on my car besides replace my mirror that they broke for the ENTIRE 52 days!!! I have left a voice message for the General Manager. We will see if he calls back. I have bought four Hyundai Sonatas. Two from this lot (South I-35 between Bn White/71 and Stanessy Lane) and two from the Hyundai dealership up in Round Rock. I swear to God that I will never buy another car from this lot or take my car here for any repairs. They were going to detail my car as an apology for everything (and they were still supposed to replace my antenna/amplifier for the XM Radio), and my detail job was a vacuum and they washed the outside of the car. Nothing was wiped down, etc. on the inside. It’s the service department that SUCKS here, not the new/used car sales reps. The service department better consider themselves lucky. If I was the manager there, the people running the service department would be looking for a new job today! General Manager if you are reading this, and you want to talk to me about Service Manager position call me. 512-431-5319mb. Bill Taylor. You can hire me cheap, and I will be there in 10 minutes. PS, we are going to need to hire some new help. Just FYI.. This flip flopping people from one dealership to another is xxxxxxxx. Figure it out. Not hard. Plus don’t over do the techs you have working back there. You guys are limiting the number of people that are allowed to work at one time, but then adding cars to their list to be done. How I do the xxxx do you believe they are going to do the work they are supposed to do and get them out on time? Can’t. your service advisor John told me all about it what you guys are doing to them back there. Fix it. Then don’t tell a customer that you are going to do something, keep their car for 52 days, then don’t do anything besides break their mirror on their car. Did I say the service department sucked here? Ok, good. PS. I deleted all the curse words before sending this.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Worst Experience Ever
    by Ryan from Austin, TX | November 07, 2020

    We made an appointment to have our 2017 Hyundai Santa Fe looked at because it was making an odd noise when stopping, accelerating, and turning, and when we dropped off the vehicle we were told it would be a few days before they could look at it. A few days? Why have an appointment system if it's going to be a few days? Asking if we could just bring it back in a few days, they said no, because the mileage could change too much (what?). Anyway, a few days pass and no word, so we call and leave messages, but get no word. We call again. And again. Finally they get back to us to say they still need more time but soon. A week goes by and no word. We call and call and finally they get back to us, just a few more days. Another week goes by with the same thing. We call, get sent to a voice mail, call and call again, and finally someone calls us back to say it will be more time. At one point we are told that they need to keep the car a little longer because parts are coming, but what parts, and for what problem? They don't know because they still have to look at the vehicle. At the end of three weeks (three weeks!!!) I call and demand that the front desk not send us to voice mail again, but rather go get someone. They do and it's the same story we'll look at it tomorrow. I say no thank you, we've had enough of waiting, no communication, and outright lies - we are coming to get our vehicle. We pick it up and it is filthy. Clearly it had been sitting outside for three weeks. The only up-side is at least they didn't try to charge us for anything. Three weeks, with an appointment, and they never even looked at the vehicle!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Finance Dept not honest
    by Laurie from Austin, Texas | June 04, 2020

    The salesmen were great- Carlos and Carter were helpful and kind. But the Finance Dept. took advantage of the fact that I was a woman and did not know all of the ins and outs beforehand. I have >800 credit score and was assured that I was getting an excellent finance rate. I later discovered other Hyundai dealers would have offered me a better rate and I could have gotten a better rate on the warranty. We signed the trade-in title wrong and the finance guy was rude about it saying that he had “explicitly explained it” to me. If it is that important, they should put it in writing. I have repeatedly asked the Custer service manager to call me but he has not done so. They are great until you buy the car and then it appears they don’t care.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (2.0 out of 5.0)
    Steer clear if you want honest customer service
    by NA from Dallas, TX | April 12, 2019

    This would have been a better review is Mike Ortiz had kept his word. --- My 2008 trash santa fe Hyundai died when I took a road trip down to ATX. Long story short... when I made it to ATX, my car would not make it back to Dallas. I was there for a wedding so my options for getting a new car were limited. Car dealerships LOVE when people are stuck between a wall and a hard place and if Mike had kept his word, I wouldn't have believed that South Point Hyundai was grouped in that same skeevy category. I hate when dealerships take advantage of customers in a bind. I traded in my car and after all of the "negotiating" had been done, there was a $150 fee that I refused to pay. I was told that this fee was "nonnegotiable". I get it, but after I refused to pay it, I was offered "3 THREE" free oil changes on Mike. Since I live in DFW, obviously I'm not going to drive to ATX to get my oil changed (This was known and mentioned when the oil changes were offered.) HOWEVER when I spoke to Mike about being reimbursed for my oil change, I found out that there were strings attached. I was told to DRIVE down to ATX for the oil change. There are Hyundai dealerships here in Dallas, but Mike laughed when I told him that I got the oil change here. "Literally said "haha for the oil change?" I am still due for my THREE free oil changes and even though I just got it done, I will be going to the dealership in May to get an oil change when I really don't need it. I love Hyundai and their cars, but I hate being manipulated or lied to. This sales team did just that so my advice is ... GET IT IN WRITING!! If you have a chance to get a Hyundai in ATX, don't go to this one. Customer service is my number one priority and South Point Hyundai will tell you what you want to hear, but make sure those strings aren't attached!! There is a reason Round Rock Hyundai has 4.5 - 5.0 stars and South Point has 2.5 - 3.5. I regret my decision but luckily my lease is up in 2 years so I'll be taking my money elsewhere.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Be careful: Use of SSN Number with our PERMISSION
    by AS from Austin, TX | May 10, 2018

    Hey Guys. I leased a Hyundai Elantra 2018 about a month ago from South point Hyundai at Austin, TX. After two weeks I got a call from one of the financial managers regarding some paper works. When I got there, they gave me a paper with my signature showing that I am asking 1000$ rebates from UBER by opening an UBER driver account at the time of purchase!!!! I also found a printed paper showing that I have an UBER driver account and opened it at the time of purchase. I was confused because I never signed any paper regarding being an UBER drive or asking UBER to get me rebate. Then I realized the signature is not how I usually sign a paper. It was the moment that I found the dealer that I worked with, used my social security number to open an uber drive account and forged my signiture to put 1000$ rebate from UBER as a down payment for the car that I leased. I am warning all the buyers, it is your decision to buy a car from these guys, but be careful about your SSN. If you already bought a car from Hyundai South point, check with uber an make sure you don't have any unknown account with them.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Worst Service Ever!
    by Toby Jones from Austin, TX | August 19, 2017

    Came in to get the oil changed in their service department. They left the oil cap loose and it blew the engine. Then they tried to take advantage when trying to "make things right" and sell another car by raising the payment $120 a month. They finally agreed to fix the engine that they blew, but now the car has a diminished value of many thousands of dollars because of the carfax showing a replaced engine with low miles. No one will ever want to buy this car when it's put on the market unless it is heavily discounted since the engine was replaced. The dealership was willing to do nothing about this loss. BEWARE of this incompetent dealership. They will screw up your car in service and then cost you thousands of dollars in value on your car because of their screw up without making it right! Whatever you do, do NOT do service here, and definitely do not buy a car here!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    No One Has Done It Better
    by Gary Sutherland from Buda, TX | August 08, 2017

    I have purchased over 15 new vehicles and without a doubt, South Point Hyundai accomplishes the process better than any dealership I have encountered. The staff is totally professional. They are informative without being "pushy" and arrogant. It is obvious they have an excellent sales training program and have the right people in charge, I felt totally comfortable during the entire process including with the financial staff.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Terrible service
    by Minje Kim from Austin, TX | March 17, 2017

    They change their deal at the last minute. If you don't want to waste your time DON'T EVEN STOP BY AT THIS DEALERSHIP

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Hands Down Best Experience Thanks to Patrick Reeb!
    by Patrick Reeb, Eddie Gomez, John Freeland from Austin, TX | December 21, 2016

    This was hands down the best experience my wife and I have ever had buying a new car! We secured a pre-approved loan from Capital One and I reached out to Patrick Reeb. We found a 2017 Sonata Limited at a great price. Over $6K in savings due to currently owning a Sonata and me being a US Army Veteran. Patrick set us up with Finance Manager, John Freeland. I'd told Patrick I wasn't interested in any additional items, i.e. Extended Warranty, GAP, etc... John was very respectful of my request. He simply asked me a few questions and for my own benefit offered us a 10 yr/100K mile Bumper to Bumper warranty that added a few dollars a month to my payment. Peace of Mind is one of the reasons why we've just purchased our 3rd Hyundai and this warranty at the price he offered us was just the right thing to put our peace of mind at the max! Eddie Gomez was our Delivery Manager. He and Patrick made my wife's experience getting into her new car just perfect! They even set us up with myHyndai Bluelink. Completely unexpected, this Sonata can be unlocked, engine start, Lights turned on and many other features all through our iPhone! Just absolutely love South Point Hyundai! We could've chosen any other Hyundai dealership, I am so glad we chose to return to Patrick and his supporting cast! In & out in less than an hour! I would highly recommend contacting Patrick Reeb and his team for your next New or Used Hyundai!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
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