Sommer's Automotive | Page 3

Sommer's Automotive Reviews

Ratings and reviews of Sommer's Automotive are from Cars.com

• (5.0 out of 5.0)

  jschwabe8@frontier.com

  by Joan Schwabe from Cascade, Wi | June 30, 2020

  I am always treated as if I was the only customer in the building

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Oil chance service

  by ElizabethB from Hartford, wi | June 29, 2020

  Oil change was done very prompt and customer service provided was great.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Good job, as always

  by JudithC from Fox point, Wi | April 20, 2020

  Everything done in time allotted. Received good feedback about what was done and about work that would be needed in the near future.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Highly Recommend!!

  by BethK from West Bend | April 07, 2020

  When I was considering buying a Subaru, I started asking around for the best dealership. I was consistently told to buy my car at Sommer's. I have since bought two Subaru Outbacks and experienced a very smooth and hassle free purchase both times. As far as servicing, I have always had a positive experience every time. The employees are professional, prompt and courteous.When my first Subaru was unexpectedly totaled, Derrike Cosby was incredible making sure that I got the exact car I wanted without any hassle. John Scudder (the manager) was also was incredible and made sure the purchase experience was optimal. Charles Cline is awesome at ensuring you know all of the latest tech and features in the car. I highly recommend going to Sommer's Auto!

  Customer Service
  Quality of Repair
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (3.0 out of 5.0)

  Continue to not listen to customer requests

  by Scott from Mequon, WI | April 05, 2020

  I used to lease cars from this dealership since it is close to my house. I now use a different Subaru dealer, and this last service appointment will also be my last at Sommer?s.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (4.0 out of 5.0)

  Sommers Subaru

  by Jim, railroad fan from Cedarburg, WI | March 30, 2020

  Dash notifications were no rest. Auto not where I was told it would be at pickup.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Don't get ripped off.

  by Chris from Saukville, WI | February 28, 2020

  My wife took her Subaru Crosstrek there to get some recall work done, which all went fine. My gripe is that while they were doing the work she get's a call from the service department that she had three running light bulbs that were out and that they were asking if she would like them to replace them. The cost would only be $90. $90 to replace three bulbs are you kidding me! I told her to tell them to forget it. Last week I went and bought the bulbs myself for less than $5 and when I went to replace them I could only find one that was burned out. Replacing it required removing two screws that held the housing in place, replacing the bulb and then screwing the housing back in place. It took all of a minute. The other two burned out bulbs were a figment of their imagination.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (3.0 out of 5.0)

  Do not lease

  by Sherry Davis from Mequon, Wisconsin | January 24, 2020

  Do not lease! No loyalty! You turn in a perfectly good car and owe thousands, no negotiating! The standards at Sommers is no longer about the customer! GMC has loyalty with their leases! I do Love Sommers repair shop!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Sommers Subaru

  by Judy from Hartford,Wisconsin | January 20, 2020

  I purchased my 2020 Outback there. I first called and explained what I was looking for and Jen found one and held it for me until I could get in. I then had Devin and he was very knowledgeable and informative about the vehicle. He thoroughly explained the auto and every step of the purchase.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (3.0 out of 5.0)

  Do not lease

  by Terry from Milwaukee | December 28, 2019

  Told at start of lease they care about minor scratches or mileage. Will tell you anything to get you in a lease Being charged over a thousand dollars We are loyal customers

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does Not recommend this dealer.

  Did purchase a vehicle.
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Displaying 21 - 30 of 526 Reviews