Sommer's Automotive | Page 2

Sommer's Automotive Reviews

Ratings and reviews of Sommer's Automotive are from Cars.com

• (2.0 out of 5.0)

  makflower@hotmail.com

  by Marilyn Haroldson from Hartland, WI | October 12, 2020

  The facilities were fine and I appreciated the ability to stay inside to work while waiting for the servicing to be done.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (4.0 out of 5.0)

  Call first to confirm mileage

  by boxofrocks from Fort Atkinson, WI | October 06, 2020

  The car I was interested in (and drove 90 minutes to see) was listed as ~35K miles. When I got there, it turned out to have over 46K, and no wiggle room in pricing to compensate. Felt like a bit of a bait and switch to me. The appointment setter was great, very helpful, but I'd ask to confirm mileage on anything I was going to test drive before making the trip again.

  Customer Service
  Quality of Repair
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  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (2.0 out of 5.0)

  Survey

  by Morgan from Mequon, Wi | September 28, 2020

  I have brought my Subaru Impreza into Sommers two times for the same noise. The scheduling department does not work with my work schedule very well. I hope the third time is the charm and I don't have to bring it in anymore.

  Customer Service
  Quality of Repair
  Buying Process
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  Came in for service or repair

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (3.0 out of 5.0)

  trunk carpeting at weather striping came out

  by unhappy w/warenty service from Fond-du-lac, wi | August 18, 2020

  trunk liner at weatherstrip came out. I put it back behind the weatherstrip, but a few days later it was out again. Took to service dept. Left it there. I received call, was told the problem was fixed. returned to pick up vehicle. (that was 2 round trips 40 miles 1way. Within 1 week the fabric was out again. So problem was not fixed. Was going to take it back again, however, I feel it would be another wasted trip. Because I feel it was a defect in manufacturing of the liner carpet and when I was going to set up the apt. I sensed that this was going to be another wasted trip, because of the tone of the conversation, even though he was polite. I feel it was typical dealer defensive posturing.

  Customer Service
  Quality of Repair
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  Came in for service or repair

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Stay away from this dealership

  by Ryan from Philadelphia PA | August 14, 2020

  Working with this dealership has been a disaster for me. I purchased a Subaru Forester 2020 on June 30, 2020, which was financed through Subaru. I told them that I would be registering my car in PA, and they said there is a company that handles it for them. They said I just need to pay $4 for a temporary Wisconsin plate. I purchase the vehicle and left the dealership. One week later, I received a message from Sony, the financial person, who asked me to call him. I called and left several messages, and he never called me back. Finally, after several days of calling and leaving several messages, I was able to talk with him, and he told me that the other company could not handle my car registration, and I have to register it myself in PA. I asked: “What about all taxes and registration fees that I paid?” He said we would send you a check with that amount in a few days. I waited for three weeks but did not receive any check. Finally, four weeks after buying the car, I drove to this dealership, found Sony, and asked for my check. I found out that they never mailed any check! I had to sit there and wait for them to issue and deliver my check. This was just one of the problems with this dealership. My other problem is car registration. It has been seven weeks since the date that I bought my car, and they have not sent my car title to Chase bank yet. As a result, I was not able to register my car yet. I called Sony and left a message and never called back. Finally, I called Sommer’s Subaru today and talked with a lady in the title department (Alex), she checked the system and told me that they had not received any title from DMV yet. Really? After seven weeks? Considering my previous bad experience of not sending my check, I doubt if they even applied for a title. We all know that DMV is not that slow. Overall, it was a terrible mistake to buy a car from this dealership. Stay away from this dealership. I will update this review as my case progresses.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Repair

  by Steven from Plymouth, WI | July 27, 2020

  Good work done. Clean facility. Nice people. No pressure.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Excellent place

  by Dar D from Mequon , Wisconsin | July 23, 2020

  A pleasure. People abilities. Well kept place. Finished o. Time

  Customer Service
  Quality of Repair
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  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Happy customer!

  by Laura from Kiel, WI | July 08, 2020

  I?m so glad I went to Sommers Subaru in Mequon. There wasn?t one minute that I felt like I was dealing with a ?car salesman?. I absolutely love my Forester!

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  My visit to Sommers Subaru

  by Janet Wetzel from MILWAUKEE, Wisconsin | July 08, 2020

  I was very satisfied with my visit to Sommers everyone was courteous and very helpful.

  Customer Service
  Quality of Repair
  Buying Process
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  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  jschwabe8@frontier.com

  by Joan Schwabe from Cascade, Wi | June 30, 2020

  I am always treated as if I was the only customer in the building

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
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Displaying 11 - 20 of 525 Reviews