Auto.com

SMH Auto Sales

1513 West Patrick Street Frederick, MD 21702

(4.9 out of 5) 328 Reviews
2013502019611122022

Call (301) 363-4622
Hours of Operation
Monday9:00 am-7:00 pm
Tuesday9:00 am-7:00 pm
Wednesday9:00 am-7:00 pm
Thursday9:00 am-7:00 pm
Friday9:00 am-7:00 pm
Saturday9:00 am-5:00 pm
SundayCLOSED
Monday9:00 am-5:00 pm
Tuesday9:00 am-5:00 pm
Wednesday9:00 am-5:00 pm
Thursday9:00 am-5:00 pm
Friday9:00 am-5:00 pm
Saturday9:00 am-5:00 pm
SundayCLOSED

SMH Auto Sales Inventory

SMH Auto Sales Reviews

Ratings and reviews of SMH Auto Sales are from Cars.com

Overall
4.9 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Awful
    by Kendra from Germantown MD | May 28, 2020

    I purchased a car from SMH on March 22,2019 after coming from Mountain Motors and my boyfriend did not like any of the cars there. I thought this would be a better option and boy was I wrong. We were look for an SUV with a third row seat. Donnell Dawkins was showing us the vehicle’s. Once Donnell found out how much we were putting down and how much of a car note we were trying to pay he brought out a car which he thought was a better option. It was a 2013 Ford Taurus fully load with heated seats and a sun roof dark gray. We loved the car from the outside it was beautiful. We did the paper work the car was around 10,000 when it was all said and done I was approved for a loan of 12,000. I did not care I was disparate for a car.....first mistake. Car was driving good for a couple of weeks. Then mind you , I hadn’t had the car for a month coming home from work with my three kids in the back all under 10 years of age at the time, the steering wheel started shaking. The car was shaking so bad it felt as if it would blow up. We pulled in to a gas station and the car shut down. Tried cranking the car again and it would not start. I called SMH because I was confused I had just purchased this car hadn’t had for a month. I was told by the lady who answer the phone to either have to the car towed to them or Ford. I had it towed to Ford because it was closer. The car was there for almost two months water pump busted and coolant and oil went into the engine. The engine was destroyed. To make along story short had to fight with the Warrenty company to approve the work Ford had to do, it was finally approved and the work got done. Had to pay $200.00 deductible to Ford for fixing the car. Ford said this car needs a lot of work done. Meantime the whole time the car was in the shop we had no vehicle because SMH said I had to get a loaner from the warranty company and they charge by the day $33.00 and I did not have that kind of money cause I had just purchase what I thought was a good car, never expecting this. With in the year of purchasing the car the engine was replace along with the water pump,had to replace all four tires, had to get a new battery less then a month of having the car, I had to replace breaks had to get a small leak fixed and today just had to have both catalytic converters replace. I am finally sending this review because people should really do their research when buying a car. Will never buy a car from SMH again. By the way Sayid was the person we saw when the water pump busted and he said we drive it around the lot and once it passes state inspection we put it up for sale sorry excuse! Never again!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    ALL I CAN SAY IS SMH AUTO Stan for shaking my head
    by Padilla from Frederick | May 26, 2020

    Horrible that's all you can say wish I never bought a car here first mistake I made $10,000 down the drain. Thank you shaking my head Auto

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Mary Ellen Winklepleck
    by Mary Winklepleck from Frederick, MD | March 13, 2020

    The service was amazing! I highly recommend buying a vehicle from SMH Auto Sales! Jim Gladhill was the salesman who was very professional and helpful with buying the new car.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    work truck
    by Craig M. from Baltimore, Maryland | March 07, 2020

    I was on a tight time frame and the buying experience was fast and easy. I would recommend this dealership in the future to friends and family.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    THIS PLACE IS A VERY GOOD DEALERSHIP
    by MISSIE from FREDERICK MD | March 02, 2020

    THIS IS NOT MY FIRST TIME BUYING A CAR FROM THIS DEALERSHIP. THAT RIGHT THERE SAYS ALOT. I HAD A WONDERFUL FAST EXPERIENCE ON BUYING MY NEW VEHICLE JIM MADE MY FIANCE AND I EXPERIENCE VERY NICE. WE NEEDED TO UPGRADE FOR THE FACT WE HAVE 2 CHILDREN NOW AND HE HELPED GET EVERYTHING OUR NEW LIFE REQUIRES TO MAKE OUR DAILY LIFE EASIER. THANK YOU SMH, THANK YOU JIM. I WILL CONTINUE RECOMMENDING THIS PLACE.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Pro Master Purchase
    by Lawrence Cox from Baltimore | February 27, 2020

    Donnell provides the most seamless experience in car buying I’ve ever had. The process was professional but swift something I truly appreciated. As my business grows I most certainly will maintain my relationship with SMH Auto to add to my fleet. See Donnell, best in the region.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    looking for the right used car ,, stop by here !!!
    by DARREN S from FREDERICK MARYLAND | February 22, 2020

    ABSOLUTELY!!!!!! the best service going ,,,recommend to anyone for their car buying.. Jim and Alan were great in getting me where i wanted to be...... will be back !!!!!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    love this place
    by Laura Miranda from Md | February 07, 2020

    Darrell was great! He made the whole process very quick and explained to me and my husband everything about the car. the experience was great and Alex was great! I definitely recommend thumb

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Would definitely recommend!!
    by Eric Brown from Hagerstown, MD | January 21, 2020

    We are extremely happy with the service and experience that we received at SMH Auto Sales. We did not know what to expect on our journey to SMH Auto Sales as we were in a difficult situation with the car we were wanting to trade in but they were willing to help and find a solution so that we were more then happy with. We left with a car that was financially suitable and was beyond our expectations. We absolutely love our Chevrolet Equinox! We would like to say a huge thank you to Donnell who went above and beyond to help meet and exceed our needs with both trading in our old car and for making the Chevy Equinox an option. We would also like to say a huge thank you to Sediqha for also helping to ensure we were able to leave with our Chevy and for explaining all the paperwork we needed to complete. We highly recommend SMH Auto Sales to anyone looking for a car, they are more then willing to help meet your needs and wants.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Superior Customer Service!!!
    by Marvin from Lanham | September 29, 2019

    I guided my daughter on her first major purchase in buying a car in her name and SMH was extremely supportive. Provided a 90 day warranty and one issue was identified prior to purchasing and they committed to resolving the issue. True to their word they paid for the repairs after the purchase. Couldn't have asked for better service. Donnell and Jeff were simply amazing!!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • PreviousNext
    1234...33
    Displaying 1 - 10 of 328 Reviews