Simmons-Rockwell GMC

Simmons-Rockwell GMC Reviews

Ratings and reviews of Simmons-Rockwell GMC are from Cars.com

• (3.0 out of 5.0)

  Very shady sales practice

  by Wendy Lougher-Kitchen from Waverly | January 21, 2021

  3rd car purchased here and maybe my last. Salesman lied to me and bullied me into my warranty. He told me the BANK would not give me the loan without the warranty. Very untrue, fraudulent, deceitful practice. Also called me 2 days post pick up and told me they messed up the paperwork and may have to take back the car. After sending several documents there way I never even received a follow up call to put my mind at ease. There's more but....... The service department is excellent

  Customer Service
  Quality of Repair
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  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Not happy

  by Joseph E Pint from Horseheads, NY | March 02, 2020

  took my 2014 malibu in for service-told it would be covered by my special warantt I had purchased when i bought my malibu fro Simmons - I took it in in December 2019 ahnd as of today the part never came in to repair it. I made several calls to Simmons but they siad the part was on back order - I finally bought another car from a different dealer and traded my 2014 malibu in on it at a far lower trade in than i would have received if Simmons had repaired it!

  Customer Service
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  Came in for service or repair

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Another EXCELLENT service visit thanks to Lisa!

  by Gregory L Hafer from Corning, NY | January 23, 2020

  I recently took my truck into Simmons-Rockwell in Big Flats for brake work. I just happened to be in Horseheads and remembered I wanted to get the truck brakes looked at so I called Lisa. I expected to get an appointment set up for a day or so later but Lisa told me to bring the truck right in and she'd get it looked at. Wow! That was awesome so I headed straight there and Lisa met me for the keys. Not long after it was determined that the truck needed new brakes. I also decided to get all the brakes done so it was now going to be awhile. Lisa offered to have somebody drive me home but I was able to get a ride so I didn't need to take her up on that generous offer. Next thing I know, Lisa has arranged to have my truck delivered to me rather than having to secure a ride back down to the dealership!!! I am blown away at the above and beyond service I get every single time I take one of our vehicles in to Simmons-Rockwell in Big Flats. Lisa is my "go to" person and this experience is a testament as to why I go to her. Thank you Lisa for all you do. You are an obvious asset to Simmons-Rockwell as well as to your customers! Greg Hafer, Corning, NY

  Customer Service
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  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Simons Rockwell dealership

  by Debora Sue Bump from Addison, NY | March 21, 2018

  Had a really great experience with our sales rep. (Brian Butler). Things seemed to have changed at Simons Rockwell compared to 10 years ago. Simons would’ve been my last choice to deal with, but this time, great service and pleased with my desk and Simons !

  Customer Service
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Simons Rockwell car dealers

  by Debora Sue Bump from Addison, NY | March 11, 2018

  Topped other dealers In trade in value. Very pleasant experience. Sales person (Brian Butler) was great to work with.

  Customer Service
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Service

  by Terri L Pierce from Elmira Heights ,NY | March 01, 2018

  Quick and excellent service provided pleasure to do business with

  Customer Service
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  Buying Process
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  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Friendly, efficient, easy to do business with

  by Mary K + Tom R. from Horseheads, NY | November 04, 2015

  We bought a 2016 Subaru Forester, our second from Simmons Rockwell. It was a very easy, pleasant and efficient process. Our salesman, Ryan Holley was very pleasant and made us feel comfortable with the fact that we could come back anytime with questions about the car anytime. We appreciated that as there are many things on the car that weren't on our last Forester. We decided to purchase at around 5:00 in the evening and drove off the lot by 6:00. That is good service!!!!

  Customer Service
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  TERRIFIC

  by MJM from Tioga, PA | October 11, 2015

  Very pleasant experience! Brian is a terrific sales person and offered exceptional customer service. This is the first time we've ever been to Simmons-Rockwell, and if the service continues at this level we will definitely continue to do business with you. And we love out new Subaru!

  Customer Service
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  EXCELLENT to deal with and Guido leads the pack!

  by Greg Hafer from Corning, NY | September 13, 2015

  There is not one thing that I can say negatively about visits to get my truck serviced. Everybody is VERY personable and professional. I always deal with Guido when I go in. Guido is amazing. He goes out of his way to chat with you, joke with you and in the end takes darn good care of you. This guy has got excellent PR skills and is obviously quite an asset to Simmons-Rockwell. Guido knows how to take care of customers and keep them coming back. I actually look forward to dropping my truck off when its routine maintenance is due. Thank you Guido for being exactly who you are and the way you are! Don't ever change!! Greg Hafer, Corning, NY

  Customer Service
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  My experience was great! Our sales Rep.John Thatch

  by Mark from Elmira Ny | September 11, 2015

  My experience was great! Our sales Rep.John Thatcher Was very down to earth and Profesional this our 2nd car buying experience with Simmons Rockwell and it will not be our last. Thank you!

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
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