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Sewell INFINITI of Fort Worth

5135 Bryant Irvin Rd Fort Worth, TX 76132

(4.5 out of 5) 34 Reviews
208409

There is a reason Sewell customers come back again and again. It is because we treat everyone like a lifelong customer the moment they walk in the door. Simply put, we put the relationship before the sale. It is an attitude we have had since our founding here in Texas over a century ago. Let us earn your lifelong business today.

Call (817) 500-0679
Hours of Operation
Monday8:00 am-8:00 pm
Tuesday8:00 am-8:00 pm
Wednesday8:00 am-8:00 pm
Thursday8:00 am-8:00 pm
Friday8:00 am-8:00 pm
Saturday8:00 am-6:00 pm
SundayCLOSED
Monday7:30 am-7:00 pm
Tuesday7:30 am-7:00 pm
Wednesday7:30 am-7:00 pm
Thursday7:30 am-7:00 pm
Friday7:30 am-7:00 pm
Saturday7:30 am-5:00 pm
SundayCLOSED

Sewell INFINITI of Fort Worth Inventory

Sewell INFINITI of Fort Worth Reviews

Ratings and reviews of Sewell INFINITI of Fort Worth are from Cars.com

Overall
4.5 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Excellent process from start to finish
    by Mrs. Brumwell from Fort Worth, TX | June 30, 2020

    My sales associate Charlie went above and beyond with the customer service he provided throughout the entire buying process. I feel like I made a new friend! I will always be a Sewell customer as long as I live in Texas! Thanks again Charlie!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Servicing
    by J. Thomas from Dallas | May 18, 2020

    Very good visit, everyone was courteous and very knowledgeable. My car was serviced in a timely manner and I was able to receive a loaner to handle the rest of my day to day activities.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Highly Disappointing
    by RHand from Keller, Tx | May 05, 2020

    It took 2 days to hear back on a request about a vehicle. Then I was told the price is what it is because the car has sat on the lot for 3 months without selling and they have lowered the price already. Then I was offered less that half of what my average trade in value is listed at and my vehicle is in good shape.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Easiest Car Buying Experience Ever
    by John from Fredericksburg Texas | August 29, 2019

    Jaden was amazing to work with. She was incredibly responsive. I told her I had limited time to come in and close and they literally had me out the door in about 20 minutes. The fastest experience at a dealership prior to that was a few hours. Extremely courteous and responsive. You won’t be disappointed.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Awesome Experience
    by Vargus Owens from Atlanta, Georgia | August 24, 2019

    I searched and found the truck I was looking for at Sewell. I purchased the truck, but I had a horrible Transport company experience. I live in Atlanta, Georgia and flew in after a week of waiting on several transport companies to follow through. My salesman was Kyle Thornton. This was superb, to say the least. What truly impressed about Kyle was, after I flew in and he knew I was doing a two-hour turn around drive back to Atlanta,(823 miles) Kyle, gave me his cell number and told me to call him if I became tired or sleepy. Now that's TRUE CUSTOMER SERVICE in my opinion! Kyle's professionalism and courtesy made my car buying experience second to none. I wish you guys were here in Atlanta. Thanks again.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Awful disrespectful treatment from Adam Munoz
    by Beth E from FORT WORTH | May 07, 2018

    I found a car on the internet, gave specific instructions not to contact me unless the deal could be done as I requested. Adam called me, he did not read my message, then insulted me with a lowball offer. When I rejected it he tried to school me on how car deals are done!! I have A+ credit and have bought my own cars for 35 years!! i know how its done. No Sewell difference here.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Outstanding Experience
    by INFI QX60 from Fort Worth, Texas | December 27, 2017

    This was our first Infiniti QX60 buying experience and we had a wonderful experience with Sewell Fort worth. The salesperson Adam was very helpful and was always quick in responding to our queries. The process was so smooth and straightforward, mostly done over phone/text and no pressure to visit the dealership. We visited only once when we felt like. Adam answered all our questions regarding the feature details of various packages. They did their best to make sure that we get the brand new car at a great price.I would definitely refer them to someone who is looking to buy Infiniti. I hope they do the same if I need their help in services and post sale issues, if any.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Horrible
    by Past Infiniti Lover from Fort Worth, texas | November 06, 2017

    Update on my interaction with Sewell Infiniti. I arrived at the dealership on Saturday afternoon to retrieve some paperwork and other items from my vehicle as I determine how this situation will be resolved. Of course, the service advisor and Service manager were not anywhere to be found. I spent over an hour and a half attempting to retrieve items from my vehicle. A driver takes me to the vehicle and then he is unable to use the key to unlock my car; electronically or manually. He looks at me and says" o well, I can't get it unlocked, I guess you will need to come back another day". I let him know that was not an option. I made a trip to the car dealership where my vehicle is awaiting repair and you can't allow me access? I repeated this was not an option and I would not be making another trip there on Monday. He called someone with the proper equipment to get the door unlocked. Imagine that???? I retrieved items from the inside but also needed access to the trunk. Guess what? The Sewell employee couldn't get into the trunk. He again tells me sir you will need to come back another day. I just stood there looking at this guy, thinking he can't be serious. He then starts scrolling thru his phone and texting, I guess assuming if I ignore him he will disappear. I had to tell him you need to call someone to come out here and try to check/charge the battery so I can get into my trunk. He finally calls someone and they come out and presto the battery gets charged, we are in the trunk retrieving the necessary items and on my way. Excellent customer service is a joke. Again while the buying experience with Infiniti is awesome my experiences with the customer service department has left a lot to be desired. The type of service from a luxury auto dealership is ridiculous. My advice is don't support Sewell Infiniti. Spend your time and money where you will be valued and appreciated.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great service
    by Rlm from CROWLEY, TX | May 27, 2017

    Please get your car here! You won't regret it! Great service and there is no pressure to buy straight away

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Customer
    by Elisa from Haslet | May 18, 2017

    Excellent customer service with low pressure to buy. John Bui was an incredible salesman!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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